Cool Ideas Fibre ISP - Feedback

[semaphore]

Fully agree with you, but some things seem out of proportion

You're entitled to your opinion on the matter, but its purely that an opinion and we don't need to adhere to what you think is right and wrong.

CI dropped the ball on customer service this past weekend, lets only hope it can get better.

 

[JBaldwin]

Maybe don't test on wifi

Mine was using a Unifi Router and all Lan cables which Tech Doctor came to confirm.

 

[derp90]

TheRodent I’m trying to get signed up with CoolIdeas. I have sent through my application and my B number, and also PMed PBCool, but the support hasn’t gotten back to me. Can you help?

 

[jvrs]

This thread was already moderated, I don't feel like getting into the argument again with people regarding the issues from the weekend past. The fact remains, there was packet loss, frequent disconnects, high latency.

Lets just hope its resolved once and for all. Now, just to get on the direct route instead of this IS crap.

I never said people did not have issues or did not have loss, but maybe if people (you) understood the net better or how to read a MTR, which we have just establsihed which you neglected to address in your reply.

Sorry for genuinely trying to help.

 

[PBCool]

TheRodent I’m trying to get signed up with CoolIdeas. I have sent through my application and my B number, and also PMed PBCool, but the support hasn’t gotten back to me. Can you help?

I got it, connect will have to try claim your B number tomorrow morning. Is your line in the holding pool?

 

[jvrs]

You're entitled to your opinion on the matter, but its purely that an opinion and we don't need to adhere to what you think is right and wrong.

CI dropped the ball on customer service this past weekend, lets only hope it can get better.

Cool beans man, you win the Internets

 

[DTBA]

This thread was already moderated, I don't feel like getting into the argument again with people regarding the issues from the weekend past. The fact remains, there was packet loss, frequent disconnects, high latency.

Lets just hope its resolved once and for all. Now, just to get on the direct route instead of this IS crap.

That I agree with he just tried to explain even my router has packetloss when running it, but the there is zero packetloss to the end of the hop

Just as example: this is 100% fine



This is bad packetloss from old issue I had)

 

[semaphore]

I never said people did not have issues or did not have loss, but maybe if people (you) understood the net better or how to read a MTR, which we have just establsihed which you neglected to address in your reply.

Sorry for genuinely trying to help.

If i can be utterly blunt? Nobody asked for your help, you do not work for CI. They are the only ones that can help. It's all fine and dandy doing MTR's from your location wherever that may be,but just because your results show no issues it does not invalidate the rest of ours (I never said you said that, before you jump on that as well, but you're implying it).

 

[PBCool]

We have finally been given the vlans for the 1Gbps service on Vumatel Aerial.

 

[DTBA]

If i can be utterly blunt? Nobody asked for your help, you do not work for CI. They are the only ones that can help. It's all fine and dandy doing MTR's from your location wherever that may be,but just because your results show no issues it does not invalidate the rest of ours (I never said you said that, before you jump on that as well, but you're implying it).

You did reply to him Not sure if sarcastic, but you have insane amounts of PL there?

that is why he tried to help by saying he does not have any packetloss in that MRT

 

[jvrs]

If i can be utterly blunt? Nobody asked for your help, you do not work for CI. They are the only ones that can help. It's all fine and dandy doing MTR's from your location wherever that may be,but just because your results show no issues it does not invalidate the rest of ours (I never said you said that, before you jump on that as well, but you're implying it).

LOL

 

[semaphore]

@DTBA & @jvrs - Yes I misread his MTR ? I'm so happy we can finally move past that and you two can get a beer together.

 

[derp90]

I got it, connect will have to try claim your B number tomorrow morning. Is your line in the holding pool?

It should be. I asked WebAfrica and they said it should be released within 24h.

 

[image132]

Thanks. My network seems to have improved in order of magnitudes.
View attachment 640556

As mentioned in my PM. I changed nothing, you changed nothing.. So what changed?

You SURE you aren't on Octotel? Sure sounds like you're on Octotel bud

 

[DTBA]

@DTBA & @jvrs - Yes I misread his MTR ? I'm so happy we can finally move past that and you two can get a beer together.

Really aren't trying to be hostile but sure.

Sorry

 

[jvrs]

Really aren't trying to be hostile but sure.

Sorry

Same same, hope everyone's issues gets sorted

 

[semaphore]

They seem okay for now.

 

[TheRoDent]

Mine was using a Unifi Router and all Lan cables which Tech Doctor came to confirm.

So, it was still WiFi?

 

[rvanwyk]

Prime Video streaming pretty bad at the moment. Can hardly get decent HD stream, nevermind 4K. Anyone else?

Vuma Aerial, Wilgeheuwel

 

[JBaldwin]

So, it was still WiFi?

No it wasnt wifi.