Cool Ideas Fibre ISP - Feedback

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TheRodent I’m trying to get signed up with CoolIdeas. I have sent through my application and my B number, and also PMed PBCool, but the support hasn’t gotten back to me. Can you help?
 
semaphore said:
This thread was already moderated, I don't feel like getting into the argument again with people regarding the issues from the weekend past. The fact remains, there was packet loss, frequent disconnects, high latency.

Lets just hope its resolved once and for all. Now, just to get on the direct route instead of this IS crap.
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I never said people did not have issues or did not have loss, but maybe if people (you) understood the net better or how to read a MTR, which we have just establsihed which you neglected to address in your reply.

Sorry for genuinely trying to help.
 
derp90 said:
TheRodent I’m trying to get signed up with CoolIdeas. I have sent through my application and my B number, and also PMed PBCool, but the support hasn’t gotten back to me. Can you help?
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I got it, connect will have to try claim your B number tomorrow morning. Is your line in the holding pool?
 
semaphore said:
You're entitled to your opinion on the matter, but its purely that an opinion and we don't need to adhere to what you think is right and wrong.

CI dropped the ball on customer service this past weekend, lets only hope it can get better.
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Cool beans man, you win the Internets
 
semaphore said:
This thread was already moderated, I don't feel like getting into the argument again with people regarding the issues from the weekend past. The fact remains, there was packet loss, frequent disconnects, high latency.

Lets just hope its resolved once and for all. Now, just to get on the direct route instead of this IS crap.
Click to expand...
That I agree with he just tried to explain even my router has packetloss when running it, but the there is zero packetloss to the end of the hop

Just as example: this is 100% fine1554133458988.png



This is bad packetloss :(from old issue I had)1554133561944.png
 
jvrs said:
I never said people did not have issues or did not have loss, but maybe if people (you) understood the net better or how to read a MTR, which we have just establsihed which you neglected to address in your reply.

Sorry for genuinely trying to help.
Click to expand...

If i can be utterly blunt? Nobody asked for your help, you do not work for CI. They are the only ones that can help. It's all fine and dandy doing MTR's from your location wherever that may be,but just because your results show no issues it does not invalidate the rest of ours (I never said you said that, before you jump on that as well, but you're implying it).
 
We have finally been given the vlans for the 1Gbps service on Vumatel Aerial.
 
semaphore said:
If i can be utterly blunt? Nobody asked for your help, you do not work for CI. They are the only ones that can help. It's all fine and dandy doing MTR's from your location wherever that may be,but just because your results show no issues it does not invalidate the rest of ours (I never said you said that, before you jump on that as well, but you're implying it).
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You did reply to him Not sure if sarcastic, but you have insane amounts of PL there?

that is why he tried to help by saying he does not have any packetloss in that MRT
 
semaphore said:
If i can be utterly blunt? Nobody asked for your help, you do not work for CI. They are the only ones that can help. It's all fine and dandy doing MTR's from your location wherever that may be,but just because your results show no issues it does not invalidate the rest of ours (I never said you said that, before you jump on that as well, but you're implying it).
Click to expand...
LOL
 
@DTBA & @jvrs - Yes I misread his MTR ? I'm so happy we can finally move past that and you two can get a beer together.
 
PBCool said:
I got it, connect will have to try claim your B number tomorrow morning. Is your line in the holding pool?
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It should be. I asked WebAfrica and they said it should be released within 24h.
 
Prime Video streaming pretty bad at the moment. Can hardly get decent HD stream, nevermind 4K. Anyone else?

Vuma Aerial, Wilgeheuwel
 
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