Cool Ideas Fibre ISP - Feedback

[GhostSixFour]

wifi

Ethernet, less than a 1m long and on trenched fibre.

 

[Deadmanza]

View attachment 640482

I'd wager it's not fixed yet.

Funnily enough, my line is perfect today. 0% packet loss on 20k packets. Have been connected via temaviewer all day with zero disconnects.
I hope it lasts.

 

[wingnut771]

Ethernet, less than a 1m long and on trenched fibre.

lol

 

[wingnut771]

Ethernet, less than a 1m long and on trenched fibre.

Try 1.1.1.1

 

[Deadmanza]

Try 1.1.1.1

What difference would that make?

 

[wingnut771]

What difference would that make?

different route maybe?

 

[GhostSixFour]

Try 1.1.1.1

 

[Zodiak]

So, I phoned Cool Ideas Accounts earlier this morning and spoke to a lady who said that she can't help me with my cancellation request and that I need to e-mail it through to accounts@cisp.co.za. So I did, to give my calendar month notice immediately and asked for a reference number which my fiber provider will use to migrate me to my new ISP from 1 May. Do you think I received any response all day? Why do I even bother and why am I even surprised lol. Now I try to phone them to follow up and get my cancellation reference, guess what they close at 16:00....

 

[GhostSixFour]

 

[wingnut771]

View attachment 640486

Direct to CPE? Bypass router.

 

[Deadmanza]

different route maybe?

View attachment 640486

Definitely log a call and emphasis how unhappy you are .
Seems to have worked for me = /

 

[GhostSixFour]

Couple of minutes of my life I won't get back.

Let's try again.

 

[Fjorko]

CISP - i'd like to pay my invoice please - can you send them out now. Thanks

 

[ekske1]

CISP - i'd like to pay my invoice please - can you send them out now. Thanks

Accounts told me that there was a delay and will follow tomorrow.



Oh wait. I see they've added them...

 

[Fjorko]

Accounts told me that there was a delay and will follow tomorrow.

Oh wait. I see they've added them...

K thanks

 

[GhostSixFour]

Definitely log a call and emphasis how unhappy you are .
Seems to have worked for me = /
View attachment 640492

Given the other responses here, I'm not even sure it'll be worthwhile to bother logging a ticket.

 

[semaphore]

 

[GhostSixFour]

 

[GhostSixFour]

The user experience is terrible, but at least it is consistent.

 

[TheRoDent]

Snippet from the last couple of minutes:
View attachment 640480

Please pm me your IP address or account details. I am running clear since this morning. Also, a traceroute will help