Cool Ideas Fibre ISP - Feedback

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leppie said:
@TheRoDent @PBCool Any update on fixing the/my routing issues. Been happening since April 4th, around 14:00.

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              ZyXEL.Home -    0 |   11 |   11 |    1 |    2 |    7 |    2 |
|                             154.0.0.245 -    0 |   11 |   11 |    3 |    5 |   16 |    3 |
|                             154.0.4.162 -    0 |   11 |   11 |    3 |    5 |   16 |    3 |
|                              154.0.1.33 -    0 |   11 |   11 |   22 |   27 |   51 |   24 |
|                              154.0.5.98 -    0 |   11 |   11 |   23 |   27 |   51 |   23 |
|                             154.0.5.148 -    0 |   11 |   11 |   22 |   27 |   52 |   23 |
|                        cdns1.cisp.co.za -    0 |   11 |   11 |   23 |   27 |   53 |   24 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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Hi, this has been fixed. We use an anycast DNS system but with a bit of the recent routing restructuring the JHB IP won.
 
leppie said:
Has your routing been sorted out yet?
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Yeah has been sorted out. Well the routes I normally use. If there is something else i'm not sure.

zolly said:
How do you create these graphs? I'm wondering if I can use something similar to track my timeouts on my connection.
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Just a standalone smokeping instance installed on an Ubuntu Server
 
MDE said:
Yeah has been sorted out. Well the routes I normally use. If there is something else i'm not sure.



Just a standalone smokeping instance installed on an Ubuntu Server
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Eish. That's a bit much for me to set up just to get a connection graph. Will try @semaphore's suggestion.
 
1554797241763.png
Lol.
Original ticket is 24127, still waiting on actual feedback from anyone who is above 1st line support staff (that's 25 March till today, that's over 15 days).
 
TheRoDent said:
Hi, this has been fixed. We use an anycast DNS system but with a bit of the recent routing restructuring the JHB IP won.
Click to expand...

Hi @TheRoDent, have you had a chance to do any checks on my issue? I am having random timeout issues on my connection. Testing shows my internal network is fine but my internet connection randomly goes down (I think the fibre stays connected, can't check since it's in another room, but traffic just disappears and pings timeout for between 2-4 pings before restoring). I have at DM'd you at least one instance when my traffic dies but have recorded other times in this thread. I can dig up my previous posts and send you those as well. This is on a wired connection.
 
zolly said:
Hi @TheRoDent, have you had a chance to do any checks on my issue? I am having random timeout issues on my connection. Testing shows my internal network is fine but my internet connection randomly goes down (I think the fibre stays connected, can't check since it's in another room, but traffic just disappears and pings timeout for between 2-4 pings before restoring). I have at DM'd you at least one instance when my traffic dies but have recorded other times in this thread. I can dig up my previous posts and send you those as well. This is on a wired connection.
Click to expand...
I have the same issue, besides the slow international.
 
zolly said:
Hi @TheRoDent, have you had a chance to do any checks on my issue? I am having random timeout issues on my connection. Testing shows my internal network is fine but my internet connection randomly goes down (I think the fibre stays connected, can't check since it's in another room, but traffic just disappears and pings timeout for between 2-4 pings before restoring). I have at DM'd you at least one instance when my traffic dies but have recorded other times in this thread. I can dig up my previous posts and send you those as well. This is on a wired connection.
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I have replied to your PM. Please use WinMTR to gather traceroutes during the times this happens. Your PPPoE connection seems stable from the logs.
 
Well, got an update from Tayla, asking for times/specific servers.
Didn't read the ticket either:
1554798903619.png
And asked me about performance difference depending on time of day. I already answered it earlier...

EDIT: Does this mean I'll now have to wait till next Monday to get a reply again?
 
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Johnatan56 said:
WinMTR is free and you can open multiple instances of it to ping multiple addresses. You don't get a graph, but you'd need Pingplotter premium to ping multiple addresses.
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I already do that manually using the windows ping command. Will see if I can find something open source to help me create graphs. I'm manually tracking these issues when I'm at home but a graph would be useful.
 
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