Cool Ideas Fibre ISP - Feedback

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Does this mean the problem is not with Octotel if Cool Ideas changed something their side and now all of a sudden we can stream?
 
@TheRoDent @PBCool 9PM check in.

Octotel 100/25. Cape Town, Southern Suburbs.

No proxy:

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Clearly whatever you guys did helped a heck ton. Not getting single digit throughput to london at 9pm is miracle.
 
joeline said:
Does this mean the problem is not with Octotel if Cool Ideas changed something their side and now all of a sudden we can stream?
Click to expand...
More of a combination at this point, Octotel and Vumatel haven't fully completed their upgrades as yet. The layer2 issue to London from what we can tell has been for a couple of days at peak. I should have confirmation tomorrow.
 
joeline said:
Does this mean the problem is not with Octotel if Cool Ideas changed something their side and now all of a sudden we can stream?
Click to expand...
It only improved slightly, like slightly enough to be able to stream at a few mbit.

The core issue is still with Octotel.
 
PBCool said:
More of a combination at this point, Octotel and Vumatel haven't fully completed their upgrades as yet. The layer2 issue to London from what we can tell has been for a couple of days at peak. I should have confirmation tomorrow.
Click to expand...
Thanks @PBCool
Dont understand most of these things, only happy to be able to stream.
 
Please can somebody look into my issue and not ask if it's a wireless problem? [Ticket ID: COOL-20190415-253507] Slow speeds

Attached is a traceroute and torch showing my Lan traffic. Clearly there is an issue on your end since this is direct from my router. Capture.jpg
 
@TheRoDent @PBCool

What would be the cause of lower upload speeds to international destinations? E.g. if I do a single-threaded test to Coreix I get around 20/10 speeds while I'm on a 20/20 Frogfoot line. Not a major issue to me, was just wondering what would cause this?
 
Happy with the international multi upload, not so much the download

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.158 ms 19/71465 (0.027%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.217 ms 36/71603 (0.05%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.182 ms 16/71599 (0.022%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za
[ 4] 0.00-10.00 sec 97.3 MBytes 81.7 Mbits/sec 0.184 ms 95/72606 (0.13%)


############## Randburg - Cool Ideas Multi
speedtest-cli --simple --server 6591 --secure
Ping: 7.096 ms
Download: 88.88 Mbit/s
Upload: 51.04 Mbit/s
############## Randburg - Cool Ideas Single
speedtest-cli --simple --server 6591 --secure --single
Ping: 5.713 ms
Download: 84.18 Mbit/s
Upload: 47.29 Mbit/s

############## London - Coreix Multi
speedtest-cli --simple --server 8066 --secure
Ping: 197.763 ms
Download: 30.50 Mbit/s
Upload: 39.97 Mbit/s
############## London - Coreix Single
speedtest-cli --simple --server 8066 --secure --single
Ping: 169.181 ms
Download: 16.56 Mbit/s
Upload: 7.62 Mbit/s

############## London - Vodafone UK Multi
speedtest-cli --simple --server 2789 --secure
Ping: 204.818 ms
Download: 27.31 Mbit/s
Upload: 41.61 Mbit/s
############## London - Vodafone UK Single
speedtest-cli --simple --server 2789 --secure --single
Ping: 286.328 ms
Download: 10.90 Mbit/s
Upload: 10.11 Mbit/s
 
PBCool said:
More of a combination at this point, Octotel and Vumatel haven't fully completed their upgrades as yet. The layer2 issue to London from what we can tell has been for a couple of days at peak. I should have confirmation tomorrow.
Click to expand...

What upgrades are octotel doing?
 
dixol said:
Please can somebody look into my issue and not ask if it's a wireless problem? [Ticket ID: COOL-20190415-253507] Slow speeds

Attached is a traceroute and torch showing my Lan traffic. Clearly there is an issue on your end since this is direct from my router. View attachment 646300
Click to expand...

Could be your physical fibre provider too..
 
Seeyou said:
I'm going to refrain from saying anything :)
Click to expand...

Yeah plastic switches would be nice. Hell even if they throw some pick n pay bags over the cardboard ones I'll be happy :ROFL:

But seriously. Last I heard Octotel were upgrading the NNI stuff that CI is on. I was also told, by a community member, that the upgrade will have no tangible affect on customers, so waiting for that upgrade to finish is not going to help my throughput or packet loss in the evenings. Are there any other upgrades Octotel are doing?
 
dixol said:
Please can somebody look into my issue and not ask if it's a wireless problem? [Ticket ID: COOL-20190415-253507] Slow speeds

Attached is a traceroute and torch showing my Lan traffic. Clearly there is an issue on your end since this is direct from my router. View attachment 646300
Click to expand...
Can you PM me your IP?
 
image132 said:
Yeah plastic switches would be nice. Hell even if they throw some pick n pay bags over the cardboard ones I'll be happy :ROFL:

But seriously. Last I heard Octotel were upgrading the NNI stuff that CI is on. I was also told, by a community member, that the upgrade will have no tangible affect on customers, so waiting for that upgrade to finish is not going to help my throughput or packet loss in the evenings. Are there any other upgrades Octotel are doing?
Click to expand...
This was just an NNI move not an upgrade, apparently we were on a separate switch from the other providers for no apparent reason.
 
Praeses said:
@TheRoDent @PBCool

What would be the cause of lower upload speeds to international destinations? E.g. if I do a single-threaded test to Coreix I get around 20/10 speeds while I'm on a 20/20 Frogfoot line. Not a major issue to me, was just wondering what would cause this?
Click to expand...
This usually depends on your OS and its ability to scale TCP windows on outbound connections, Windows 10 doesn't do this well, Linux and MacOS usually do. This is why multi-thread provides a better result.
 
PBCool said:
This usually depends on your OS and its ability to scale TCP windows on outbound connections, Windows 10 doesn't do this well, Linux and MacOS usually do. This is why multi-thread provides a better result.
Click to expand...
Cool thanks, will give it a shot on Linux if I remember and see if it makes a difference. :)
 
image132 said:
Yeah plastic switches would be nice. Hell even if they throw some pick n pay bags over the cardboard ones I'll be happy :ROFL:

But seriously. Last I heard Octotel were upgrading the NNI stuff that CI is on. I was also told, by a community member, that the upgrade will have no tangible affect on customers, so waiting for that upgrade to finish is not going to help my throughput or packet loss in the evenings. Are there any other upgrades Octotel are doing?
Click to expand...

Have you considered making a stink with Octotel themselves and having them come out to check the quality and integrity of your actual installation?
 
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