Cool Ideas Fibre ISP - Feedback

[wingnut771]

@PBCool: why does it make a difference if my line is aerial or trenched when all I want to do is move my fibre between ISPs?

different type of networks.

 

[SmartKit]

different type of networks.

Sorry, didn't mention that all I wanted to know was whether there was a connection cost or that was now being waived. I didn't ask about the line speed or cancellation policy.

 

[image132]

In my personal opinion I think Roelf and Paul should just cut ties with Octotel until they can fix their network. Not saying cancel everyone's account, but just refuse to take on any further customers. This is seriously becoming ridiculous.

I know this isn't a CISP issue and we've all been down this road about whom should talk to who. But in all fairness what else can we as customers do...paying over a grand a month for a service that doesn't work while Octotel happily takes everyone's money for that lackluster service levels. Yes I can cancel and go back to ADSL - oh wait I cant they've taken out the ADSL lines...go wireless...been there done that. What next ....

You want to know what the funny part is. Ever since TTconnect hired that cisco engineer my friend's internet has been progressively getting better and more stable. Line drops are now rare and he can stream twitch, or whatever, any time of day. If TTconnect can do it Octotel really have no excuse but there needs to be a willingness to want to fix it and more importantly a willingness to spend money on improving the customers experience. It speaks volumes about the type of company Octotel are.

 

[PBCool]

Sorry, didn't mention that all I wanted to know was whether there was a connection cost or that was now being waived. I didn't ask about the line speed or cancellation policy.

On Vumatel aerial or Trenched there is always a connection fee charged to the ISP on signup of a customer. If the customer cancels then signs up again we are billed another connection fee.

 

[PBCool]

@PBCool Any idea why international speeds are so low atm? Or should I say inconsistent...

Tested again to Coreix after these screenshots, and it jumps up to 80Mbps then slowly tapers off and settles randomly between 15 and 50Mbps?

Structured Communications
View attachment 649202

Coreix
View attachment 649198

CISP CPT
View attachment 649200

Spoiler: International iperf

iperf3 -u -R -b 80M -p 17001 -c queen.cisp.co.za -l 1400 -O 2
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.100 port 62882 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 9.74 MBytes 81.7 Mbits/sec 0.050 ms 170/7417 (2.3%) (omitted)
[ 4] 1.00-2.00 sec 9.54 MBytes 80.0 Mbits/sec 0.043 ms 0/7143 (0%) (omitted)
[ 4] 0.00-1.00 sec 9.54 MBytes 80.0 Mbits/sec 0.047 ms 0/7143 (0%)
[ 4] 1.00-2.00 sec 9.54 MBytes 80.0 Mbits/sec 0.078 ms 0/7145 (0%)
[ 4] 2.00-3.00 sec 9.53 MBytes 80.0 Mbits/sec 0.046 ms 1/7141 (0.014%)
[ 4] 3.00-4.00 sec 9.54 MBytes 80.0 Mbits/sec 0.048 ms 0/7143 (0%)
[ 4] 4.00-5.00 sec 9.48 MBytes 79.6 Mbits/sec 0.337 ms 0/7104 (0%)
[ 4] 5.00-6.00 sec 9.55 MBytes 80.1 Mbits/sec 0.053 ms 29/7182 (0.4%)
[ 4] 6.00-7.00 sec 9.53 MBytes 80.0 Mbits/sec 0.051 ms 1/7142 (0.014%)
[ 4] 7.00-8.00 sec 9.54 MBytes 80.0 Mbits/sec 0.093 ms 0/7143 (0%)
[ 4] 8.00-9.00 sec 9.53 MBytes 80.0 Mbits/sec 0.046 ms 4/7143 (0.056%)
[ 4] 9.00-10.00 sec 9.53 MBytes 80.0 Mbits/sec 0.039 ms 1/7142 (0.014%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 97.1 MBytes 81.5 Mbits/sec 0.035 ms 36/72463 (0.05%)
[ 4] Sent 72463 datagrams

iperf Done.

Which fibre network?

 

[DeatheCore]

Which fibre network?

Vumatel trenched 100/100 @ Panorama CPT

 

[SmartKit]

On Vumatel aerial or Trenched there is always a connection fee charged to the ISP on signup of a customer. If the customer cancels then signs up again we are billed another connection fee.

So why ask if aerial or trenched if it makes no difference?

I was told no connection fee if I move between ISPs, i.e. I've never used CISP before. Correct?

 

[PBCool]

So why ask if aerial or trenched if it makes no difference?

I was told no connection fee if I move between ISPs, i.e. I've never used CISP before. Correct?

Correct we absorb the connection fee when you signup, the different between the two is slightly different which is why it's relative.

 

[image132]

Another solid evening from Octotel.

Octotel 100/25, Cape Town, Southern Suburbs

Cape Town (Coolideas)

London (Coreix)

Local iperf:

iperf3.exe --port 17001 -c trcvmh01.cisp.co.za --bandwidth 80M -l 1400 --omit 2 -R -u
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
[ 4] local 192.168.1.247 port 56463 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 9.08 MBytes 76.1 Mbits/sec 0.077 ms 630/7431 (8.5%) (omitted)
[ 4] 1.00-2.00 sec 8.95 MBytes 75.1 Mbits/sec 0.062 ms 436/7139 (6.1%) (omitted)
[ 4] 0.00-1.00 sec 8.88 MBytes 74.4 Mbits/sec 0.063 ms 497/7146 (7%)
[ 4] 1.00-2.00 sec 8.87 MBytes 74.5 Mbits/sec 0.062 ms 490/7136 (6.9%)
[ 4] 2.00-3.00 sec 8.94 MBytes 75.0 Mbits/sec 0.072 ms 449/7148 (6.3%)
[ 4] 3.00-4.00 sec 8.98 MBytes 75.3 Mbits/sec 0.055 ms 415/7138 (5.8%)
[ 4] 4.00-5.00 sec 8.96 MBytes 75.2 Mbits/sec 0.085 ms 434/7147 (6.1%)
[ 4] 5.00-6.00 sec 8.79 MBytes 73.7 Mbits/sec 0.054 ms 555/7139 (7.8%)
[ 4] 6.00-7.00 sec 8.88 MBytes 74.5 Mbits/sec 0.062 ms 495/7143 (6.9%)
[ 4] 7.00-8.00 sec 8.93 MBytes 74.9 Mbits/sec 0.056 ms 457/7148 (6.4%)
[ 4] 8.00-9.00 sec 8.99 MBytes 75.4 Mbits/sec 0.046 ms 412/7144 (5.8%)
[ 4] 9.00-10.00 sec 8.94 MBytes 75.0 Mbits/sec 0.057 ms 448/7141 (6.3%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.8 MBytes 80.3 Mbits/sec 0.047 ms 4653/71438 (6.5%)
[ 4] Sent 71438 datagrams

iperf Done.

International iperf:

iperf3.exe -R -u -b 80M -p 17001 -c iperf.cisp.co.za
Connecting to host iperf.cisp.co.za, port 17001
Reverse mode, remote host iperf.cisp.co.za is sending
[ 4] local 192.168.1.247 port 54898 connected to 172.104.157.197 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 5.48 MBytes 45.9 Mbits/sec 0.169 ms 565/1266 (45%)
[ 4] 1.00-2.00 sec 5.08 MBytes 42.6 Mbits/sec 0.096 ms 574/1224 (47%)
[ 4] 2.00-3.00 sec 4.88 MBytes 40.9 Mbits/sec 0.158 ms 590/1214 (49%)
[ 4] 3.00-4.00 sec 4.81 MBytes 40.4 Mbits/sec 0.136 ms 611/1227 (50%)
[ 4] 4.00-5.00 sec 4.77 MBytes 40.0 Mbits/sec 0.220 ms 610/1220 (50%)
[ 4] 5.00-6.00 sec 5.31 MBytes 44.6 Mbits/sec 0.162 ms 543/1223 (44%)
[ 4] 6.00-7.00 sec 4.93 MBytes 41.4 Mbits/sec 0.176 ms 589/1220 (48%)
[ 4] 7.00-8.00 sec 4.85 MBytes 40.7 Mbits/sec 0.135 ms 599/1220 (49%)
[ 4] 8.00-9.00 sec 4.66 MBytes 39.1 Mbits/sec 0.130 ms 625/1222 (51%)
[ 4] 9.00-10.00 sec 5.30 MBytes 44.5 Mbits/sec 0.174 ms 539/1218 (44%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 97.2 MBytes 81.6 Mbits/sec 0.122 ms 5942/12446 (48%)
[ 4] Sent 12446 datagrams

iperf Done.

 

[image132]

And it somehow got worse.

Local iperf:

iperf3.exe --port 17001 -c trcvmh01.cisp.co.za --bandwidth 80M -l 1400 --omit 2 -R -u
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
[ 4] local 192.168.1.247 port 59500 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 8.81 MBytes 73.9 Mbits/sec 0.049 ms 816/7411 (11%) (omitted)
[ 4] 1.00-2.00 sec 8.56 MBytes 71.8 Mbits/sec 0.051 ms 728/7142 (10%) (omitted)
[ 4] 0.00-1.00 sec 8.51 MBytes 71.4 Mbits/sec 0.059 ms 775/7146 (11%)
[ 4] 1.00-2.00 sec 8.53 MBytes 71.5 Mbits/sec 0.058 ms 752/7139 (11%)
[ 4] 2.00-3.00 sec 8.64 MBytes 72.5 Mbits/sec 0.059 ms 675/7145 (9.4%)
[ 4] 3.00-4.00 sec 8.70 MBytes 72.9 Mbits/sec 0.066 ms 629/7142 (8.8%)
[ 4] 4.00-5.00 sec 8.67 MBytes 72.7 Mbits/sec 0.055 ms 651/7142 (9.1%)
[ 4] 5.00-6.00 sec 8.69 MBytes 72.9 Mbits/sec 0.043 ms 628/7140 (8.8%)
[ 4] 6.00-7.00 sec 8.71 MBytes 73.1 Mbits/sec 0.069 ms 621/7146 (8.7%)
[ 4] 7.00-8.00 sec 8.72 MBytes 73.1 Mbits/sec 0.035 ms 611/7141 (8.6%)
[ 4] 8.00-9.00 sec 8.66 MBytes 72.7 Mbits/sec 0.057 ms 656/7144 (9.2%)
[ 4] 9.00-10.00 sec 8.60 MBytes 72.1 Mbits/sec 0.059 ms 705/7143 (9.9%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.7 MBytes 80.3 Mbits/sec 0.055 ms 6703/71441 (9.4%)
[ 4] Sent 71441 datagrams

iperf Done.

International iperf:

iperf3.exe -R -u -b 80M -p 17001 -c iperf.cisp.co.za
Connecting to host iperf.cisp.co.za, port 17001
Reverse mode, remote host iperf.cisp.co.za is sending
[ 4] local 192.168.1.247 port 52507 connected to 172.104.157.197 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 3.98 MBytes 33.4 Mbits/sec 0.318 ms 757/1267 (60%)
[ 4] 1.00-2.00 sec 4.07 MBytes 34.1 Mbits/sec 0.278 ms 700/1221 (57%)
[ 4] 2.00-3.00 sec 4.04 MBytes 33.9 Mbits/sec 0.315 ms 702/1219 (58%)
[ 4] 3.00-4.00 sec 3.65 MBytes 30.6 Mbits/sec 0.144 ms 757/1224 (62%)
[ 4] 4.00-5.00 sec 3.81 MBytes 32.0 Mbits/sec 0.160 ms 734/1222 (60%)
[ 4] 5.00-6.00 sec 3.43 MBytes 28.8 Mbits/sec 0.455 ms 780/1219 (64%)
iperf3: OUT OF ORDER - incoming packet = 7600 and received packet = 7616 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7618 and received packet = 7636 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7619 and received packet = 7636 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7675 and received packet = 7683 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7649 and received packet = 7687 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7628 and received packet = 7687 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7650 and received packet = 7687 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7652 and received packet = 7687 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7679 and received packet = 7687 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 7653 and received packet = 7687 AND SP = 4
[ 4] 6.00-7.00 sec 3.30 MBytes 27.6 Mbits/sec 0.254 ms 810/1222 (66%)
iperf3: OUT OF ORDER - incoming packet = 8982 and received packet = 9017 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 8986 and received packet = 9017 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 8990 and received packet = 9017 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 8994 and received packet = 9017 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 8995 and received packet = 9017 AND SP = 4
[ 4] 7.00-8.00 sec 4.30 MBytes 36.0 Mbits/sec 0.183 ms 675/1220 (55%)
[ 4] 8.00-9.00 sec 3.85 MBytes 32.3 Mbits/sec 0.108 ms 729/1222 (60%)
[ 4] 9.00-10.00 sec 3.89 MBytes 32.6 Mbits/sec 0.423 ms 719/1217 (59%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 97.2 MBytes 81.6 Mbits/sec 0.107 ms 7480/12444 (60%)
[ 4] Sent 12444 datagrams
[SUM] 0.0-10.0 sec 15 datagrams received out-of-order

iperf Done.

 

[leppie]

Upload packetloss nonsense back again on Octotel Cape Gate 100/100. Since



Since around 19:10

iperf3 -u -b 80M -p 17001 -c trcvmh01.cisp.co.za
Connecting to host trcvmh01.cisp.co.za, port 17001
[  4] local 192.168.0.2 port 63819 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.28 MBytes  77.8 Mbits/sec  1188
[  4]   1.00-2.00   sec  9.58 MBytes  80.3 Mbits/sec  1226
[  4]   2.00-3.00   sec  9.65 MBytes  81.0 Mbits/sec  1235
[  4]   3.00-4.00   sec  8.90 MBytes  74.6 Mbits/sec  1139
[  4]   4.00-5.00   sec  9.89 MBytes  82.9 Mbits/sec  1266
[  4]   5.00-6.01   sec  9.29 MBytes  77.6 Mbits/sec  1189
[  4]   6.01-7.00   sec  10.1 MBytes  85.3 Mbits/sec  1295
[  4]   7.00-8.00   sec  9.38 MBytes  78.7 Mbits/sec  1201
[  4]   8.00-9.00   sec  9.45 MBytes  79.2 Mbits/sec  1209
[  4]   9.00-10.01  sec  9.72 MBytes  80.8 Mbits/sec  1244
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.01  sec  95.2 MBytes  79.8 Mbits/sec  1.170 ms  4477/12188 (37%)
[  4] Sent 12188 datagrams

iperf Done.

iperf3 -u -b 80M -p 17001 -c trcvmh01.cisp.co.za -l 1400
Connecting to host trcvmh01.cisp.co.za, port 17001
[  4] local 192.168.0.2 port 65373 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  8.87 MBytes  74.4 Mbits/sec  6641
[  4]   1.00-2.00   sec  9.60 MBytes  80.5 Mbits/sec  7187
[  4]   2.00-3.00   sec  9.41 MBytes  78.9 Mbits/sec  7047
[  4]   3.00-4.00   sec  9.68 MBytes  81.2 Mbits/sec  7248
[  4]   4.00-5.00   sec  9.56 MBytes  80.2 Mbits/sec  7164
[  4]   5.00-6.00   sec  9.54 MBytes  80.1 Mbits/sec  7149
[  4]   6.00-7.00   sec  9.57 MBytes  80.2 Mbits/sec  7165
[  4]   7.00-8.00   sec  9.53 MBytes  80.0 Mbits/sec  7138
[  4]   8.00-9.00   sec  9.55 MBytes  80.1 Mbits/sec  7150
[  4]   9.00-10.00  sec  9.47 MBytes  79.4 Mbits/sec  7090
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  94.8 MBytes  79.5 Mbits/sec  2.434 ms  4814/70978 (6.8%)
[  4] Sent 70978 datagrams

iperf Done.

@TheRoDent @PBCool Please sort this **** out. Or what can we do? Report them to ICASA?

Edit: Ticket logged #COOL-20190423-256315

 

[zll]

@PBCool @TheRoDent @CoolChick

I am in the southern suburbs in Cape Town. Experiencing the same problem many others have been complaining about recently on Octotel regarding packet loss.

 

[zll]

Yeah last night on Octotel was really bad...

View attachment 648874

My internet is going through the similar issues. Claremont/Kenilworth, southern suburbs Cape Town :/

 

[leppie]

And like last night, it recovers around this time...

 

[Johnatan56]

/slow clap
I am the only user on my 100/100Mbps line currently. This is a damn popular YouTube video with over 600k views in the last 48 hours, pretty sure it should be cached.

 

[2026]

Anyone else down this morning?

 

[PBCool]

View attachment 649318
/slow clap
I am the only user on my 100/100Mbps line currently. This is a damn popular YouTube video with over 600k views in the last 48 hours, pretty sure it should be cached.

It doesn't matter if it's cached or not really, Google manages their own transit for content so if it isn't cached it uses their capacity to deliver it to its local peer. Did you try run a trace to the source at all?

 

[MDE]

Anyone else down this morning?

Yes I am feeling a bit emotional.

 

[2026]

Yes I am feeling a bit emotional.

Octotel tends to do that to people...

 

[PBCool]

Vumatels changes in Cape Town completed this morning if you are having connectivity issues please restart your CPE and router. Otherwise reach out to support.