Cool Ideas Fibre ISP - Feedback

[image132]

11pm and the packet loss has magically disappeared. Damn, does Octotel suck.

I can't imagine how how bad TTconnect's network must have been for CISP to drop them if they're fine with with Octotel. I mean I had 50% packet loss last night and 56k speeds. I'm surprised my internet even functioned.

 

[Seeyou]

I can't imagine how how bad TTconnect's network must have been for CISP to drop them if they're fine with with Octotel. I mean I had 50% packet loss last night and 56k speeds. I'm surprised my internet even functioned.

Last night was the worst I've ever seen it.

I'd have moved fibre providers already if there were literally any other options for our building. What I don't understand is how it's gone unaddressed for so long. The Southern Suburbs is a large area - surely there are hundreds or thousands of people affected by this each night - does everyone just accept it as normal, or are the vast majority completely unaware?

 

[sand_man]

Frogfoot

 

[MDE]

Yeah last night on Octotel was really bad...

 

[ISP cash cow]

To be fair, this is not a speedtest on the Cool Ideas network. Looks like a VPN of some kind.

As mentioned in my second post, I don't have a VPN running. I am not sure how that happened. However my second email shows the CISP server and I am still getting nowhere near my 200/200 line speed I pay for.

I will test it when I am home today and see if it is the same. If it is I will log a ticket.

 

[image132]

Last night was the worst I've ever seen it.

I'd have moved fibre providers already if there were literally any other options for our building. What I don't understand is how it's gone unaddressed for so long. The Southern Suburbs is a large area - surely there are hundreds or thousands of people affected by this each night - does everyone just accept it as normal, or are the vast majority completely unaware?

Only conclusion I can come up with is that Octotel don't care. I find it impossible that they don't know its happening.

Sadly openserve is unreliable as well here so I'm stuck with Octotel. The sad part is judging by the way vumatel is surrounding Octotel we probably would have got them if Octotel weren't first.

Yeah last night on Octotel was really bad...

View attachment 648874

Yeah man look at my results from last night. It looks like its getting worse and all we get is a vague promise of something being upgraded at some point maybe.

I suppose at least I didn't have to worry about the bursting packet loss last night

 

[Seeyou]

It's been going on for months. I think it's a safe assumption that if they were going to fix it, they would have by now.

 

[wingnut771]

It's been going on for months. I think it's a safe assumption that if they were going to fix it, they would have by now.

your next option is a good wireless provider if you dont have adsl.

 

[MDE]

Not even peak time...sigh. Going to be a long evening. - Octotel, Southern Suburbs 100Mb line

Spoiler: iPerf Local 5 x 10Mb connections

Test Complete. Summary Results:
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.124 ms 39/1527 (2.6%)
[ 4] Sent 1527 datagrams
[ 6] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.093 ms 38/1527 (2.5%)
[ 6] Sent 1527 datagrams
[ 8] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.144 ms 48/1527 (3.1%)
[ 8] Sent 1527 datagrams
[ 10] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.126 ms 47/1527 (3.1%)
[ 10] Sent 1527 datagrams
[ 12] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.392 ms 47/1526 (3.1%)
[ 12] Sent 1526 datagrams
[SUM] 0.00-10.00 sec 60.8 MBytes 51.0 Mbits/sec 2.176 ms 219/7634 (2.9%)
CPU Utilization: local/receiver 3.6% (0.3%u/3.2%s), remote/sender 0.7% (0.1%u/0.6%s)

iperf Done.

@TheRoDent - Any news from Octotel...on anything?

 

[mike.399]

Any mention of vumatel being down in Melrose, JHB?

 

[image132]

Not even peak time...sigh. Going to be a long evening. - Octotel, Southern Suburbs 100Mb line

Spoiler: iPerf Local 5 x 10Mb connections

Test Complete. Summary Results:
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.124 ms 39/1527 (2.6%)
[ 4] Sent 1527 datagrams
[ 6] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.093 ms 38/1527 (2.5%)
[ 6] Sent 1527 datagrams
[ 8] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.144 ms 48/1527 (3.1%)
[ 8] Sent 1527 datagrams
[ 10] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.126 ms 47/1527 (3.1%)
[ 10] Sent 1527 datagrams
[ 12] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.392 ms 47/1526 (3.1%)
[ 12] Sent 1526 datagrams
[SUM] 0.00-10.00 sec 60.8 MBytes 51.0 Mbits/sec 2.176 ms 219/7634 (2.9%)
CPU Utilization: local/receiver 3.6% (0.3%u/3.2%s), remote/sender 0.7% (0.1%u/0.6%s)

iperf Done.

@TheRoDent - Any news from Octotel...on anything?

I think CISP are tired of this issue too. Who can blame them, I know I am.

 

[MDE]

I think CISP are tired of this issue too. Who can blame them, I know I am.

In my personal opinion I think Roelf and Paul should just cut ties with Octotel until they can fix their network. Not saying cancel everyone's account, but just refuse to take on any further customers. This is seriously becoming ridiculous.

I know this isn't a CISP issue and we've all been down this road about whom should talk to who. But in all fairness what else can we as customers do...paying over a grand a month for a service that doesn't work while Octotel happily takes everyone's money for that lackluster service levels. Yes I can cancel and go back to ADSL - oh wait I cant they've taken out the ADSL lines...go wireless...been there done that. What next ....

 

[jannier]

Not even peak time...sigh. Going to be a long evening. - Octotel, Southern Suburbs 100Mb line

Spoiler: iPerf Local 5 x 10Mb connections

Test Complete. Summary Results:
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.124 ms 39/1527 (2.6%)
[ 4] Sent 1527 datagrams
[ 6] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.093 ms 38/1527 (2.5%)
[ 6] Sent 1527 datagrams
[ 8] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.144 ms 48/1527 (3.1%)
[ 8] Sent 1527 datagrams
[ 10] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.126 ms 47/1527 (3.1%)
[ 10] Sent 1527 datagrams
[ 12] 0.00-10.00 sec 12.2 MBytes 10.2 Mbits/sec 2.392 ms 47/1526 (3.1%)
[ 12] Sent 1526 datagrams
[SUM] 0.00-10.00 sec 60.8 MBytes 51.0 Mbits/sec 2.176 ms 219/7634 (2.9%)
CPU Utilization: local/receiver 3.6% (0.3%u/3.2%s), remote/sender 0.7% (0.1%u/0.6%s)

iperf Done.

@TheRoDent - Any news from Octotel...on anything?

Definitely an Octotel issue.

Vuma trenched, Brackenfell, CPT, 1Gbps/100Mbps






Coreix London





Coreix London, with Proxy:

 

[Seeyou]

- oh wait I cant they've taken out the ADSL lines...go wireless...been there done that. What next ....

ISDN?

 

[PurePower]

I'm sure it has been asked before... but to trail through 100+ pages is taking too much time

What international speeds does one get with the CISP Vumatel 1000/100 vs 200/200 package? London and New York if possible... Thanks

 

[PBCool]

I'm sure it has been asked before... but to trail through 100+ pages is taking too much time

What international speeds does one get with the CISP Vumatel 1000/100 vs 200/200 package? London and New York if possible... Thanks

At the moment there is no limit on the services, but they are designed to be limited to 100Mbps international.

 

[SeaSickMama]

I'm sure it has been asked before... but to trail through 100+ pages is taking too much time

What international speeds does one get with the CISP Vumatel 1000/100 vs 200/200 package? London and New York if possible... Thanks

On the 200mbpe package you will get 200mbps when all is ideal but on the 1000mbps you will get 100mbps on international

 

[SmartKit]

@PBCool: why does it make a difference if my line is aerial or trenched when all I want to do is move my fibre between ISPs?

EDIT: I should mention I just wanted to know if there was a connection fee or not.

 

[DeatheCore]

@PBCool Any idea why international speeds are so low atm? Or should I say inconsistent...

Tested again to Coreix after these screenshots, and it jumps up to 80Mbps then slowly tapers off and settles randomly between 15 and 50Mbps?

Structured Communications


Coreix


CISP CPT

Spoiler: International iperf

iperf3 -u -R -b 80M -p 17001 -c queen.cisp.co.za -l 1400 -O 2
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.100 port 62882 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 9.74 MBytes 81.7 Mbits/sec 0.050 ms 170/7417 (2.3%) (omitted)
[ 4] 1.00-2.00 sec 9.54 MBytes 80.0 Mbits/sec 0.043 ms 0/7143 (0%) (omitted)
[ 4] 0.00-1.00 sec 9.54 MBytes 80.0 Mbits/sec 0.047 ms 0/7143 (0%)
[ 4] 1.00-2.00 sec 9.54 MBytes 80.0 Mbits/sec 0.078 ms 0/7145 (0%)
[ 4] 2.00-3.00 sec 9.53 MBytes 80.0 Mbits/sec 0.046 ms 1/7141 (0.014%)
[ 4] 3.00-4.00 sec 9.54 MBytes 80.0 Mbits/sec 0.048 ms 0/7143 (0%)
[ 4] 4.00-5.00 sec 9.48 MBytes 79.6 Mbits/sec 0.337 ms 0/7104 (0%)
[ 4] 5.00-6.00 sec 9.55 MBytes 80.1 Mbits/sec 0.053 ms 29/7182 (0.4%)
[ 4] 6.00-7.00 sec 9.53 MBytes 80.0 Mbits/sec 0.051 ms 1/7142 (0.014%)
[ 4] 7.00-8.00 sec 9.54 MBytes 80.0 Mbits/sec 0.093 ms 0/7143 (0%)
[ 4] 8.00-9.00 sec 9.53 MBytes 80.0 Mbits/sec 0.046 ms 4/7143 (0.056%)
[ 4] 9.00-10.00 sec 9.53 MBytes 80.0 Mbits/sec 0.039 ms 1/7142 (0.014%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 97.1 MBytes 81.5 Mbits/sec 0.035 ms 36/72463 (0.05%)
[ 4] Sent 72463 datagrams

iperf Done.

 

[wingnut771]

In my personal opinion I think Roelf and Paul should just cut ties with Octotel until they can fix their network. Not saying cancel everyone's account, but just refuse to take on any further customers. This is seriously becoming ridiculous.

I know this isn't a CISP issue and we've all been down this road about whom should talk to who. But in all fairness what else can we as customers do...paying over a grand a month for a service that doesn't work while Octotel happily takes everyone's money for that lackluster service levels. Yes I can cancel and go back to ADSL - oh wait I cant they've taken out the ADSL lines...go wireless...been there done that. What next ....

move.