Cool Ideas Fibre ISP - Feedback

[tardomatic]

I'm also in Cape Town - does it look the same when you do UDP?

Nope, UDP i get full line speed.

London:

- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 219 MBytes 183 Mbits/sec 0.060 ms 65/163061 (0.04%)
[ 4] Sent 163061 datagrams
[SUM] 0.0-10.0 sec 60 datagrams received out-of-order

 

[Armizael]

Nope, UDP i get full line speed.

London:

- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 219 MBytes 183 Mbits/sec 0.060 ms 65/163061 (0.04%)
[ 4] Sent 163061 datagrams
[SUM] 0.0-10.0 sec 60 datagrams received out-of-order

The TCP one never gives me consistent results.
I just ran it again, got average of 14mbps.
Waited 10 seconds, ran it again and got an average of 130mbps - go figure.

Are your actual downloads slow?

 

[tardomatic]

The TCP one never gives me consistent results.
I just ran it again, got average of 14mbps.
Waited 10 seconds, ran it again and got an average of 130mbps - go figure.

Are your actual downloads slow?

single threaded, yes - i see the 4 to 8 mbit/s limit get hit - but if I thread downloads enough, then i get line speed

 

[wingnut771]

What about it? https://speedtest.co.za/result/204864

thought it might do jhb.

 

[zll]

This is Octotel's Southern Suburbs FB page:
https://www.facebook.com/groups/1110500752416804/

I think the major issue here is that complaints aren't public - they're going to CISP, who are banging their heads against Octotel's wall. Perhaps if everyone having issues in this area starts making a fuss on a public forum, like their FB page or Twitter, we may get some attention?

Joined the group. 5 minutes later was approved and in. Posted my ping timeouts and the fact that so many people are having struggles with their network in the south. It's been 4 hours and my post is still pending

Also, I am now running a SME level dedicated Ubiquity Edge Router X for my internet and my old asus router as a wifi access point. If I still get timeouts on my connection I know it's 100% NOT ME.

 

[zll]

So the peak hour packet loss is back.

Gonna give CI/Octotel the benefit of the doubt regarding overseas IPs.

 

[leppie]

So the peak hour packet loss is back.

Gonna give CI/Octotel the benefit of the doubt regarding overseas IPs.

View attachment 649816

Yip, right on time...

iperf3 --port 17001 --bandwidth 80M --omit 2 -u -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[  4] local 192.168.0.2 port 64487 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  8.10 MBytes  67.8 Mbits/sec  1037  (omitted)
[  4]   1.00-2.00   sec  8.42 MBytes  70.7 Mbits/sec  1078  (omitted)
[  4]   0.00-1.00   sec  10.2 MBytes  85.0 Mbits/sec  1303
[  4]   1.00-2.00   sec  10.5 MBytes  88.3 Mbits/sec  1347
[  4]   2.00-3.00   sec  10.0 MBytes  84.2 Mbits/sec  1283
[  4]   3.00-4.00   sec  9.55 MBytes  80.4 Mbits/sec  1223
[  4]   4.00-5.00   sec  9.49 MBytes  79.6 Mbits/sec  1215
[  4]   5.00-6.01   sec  9.88 MBytes  82.4 Mbits/sec  1265
[  4]   6.01-7.00   sec  9.52 MBytes  79.9 Mbits/sec  1218
[  4]   7.00-8.00   sec  9.19 MBytes  77.1 Mbits/sec  1176
[  4]   8.00-9.00   sec  9.77 MBytes  82.2 Mbits/sec  1251
[  4]   9.00-10.00  sec  9.38 MBytes  78.9 Mbits/sec  1201
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  97.5 MBytes  81.8 Mbits/sec  1.296 ms  2852/12480 (23%)
[  4] Sent 12480 datagrams

iperf Done.

iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -u -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[  4] local 192.168.0.2 port 61614 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.17 MBytes  76.9 Mbits/sec  6865  (omitted)
[  4]   1.00-2.00   sec  9.39 MBytes  78.8 Mbits/sec  7034  (omitted)
[  4]   0.00-1.00   sec  9.55 MBytes  80.1 Mbits/sec  7151
[  4]   1.00-2.00   sec  9.60 MBytes  80.5 Mbits/sec  7193
[  4]   2.00-3.00   sec  9.39 MBytes  78.8 Mbits/sec  7032
[  4]   3.00-4.00   sec  9.59 MBytes  80.4 Mbits/sec  7183
[  4]   4.00-5.00   sec  9.46 MBytes  79.3 Mbits/sec  7085
[  4]   5.00-6.00   sec  9.66 MBytes  81.1 Mbits/sec  7234
[  4]   6.00-7.00   sec  9.56 MBytes  80.1 Mbits/sec  7159
[  4]   7.00-8.00   sec  9.58 MBytes  80.4 Mbits/sec  7179
[  4]   8.00-9.00   sec  9.30 MBytes  78.0 Mbits/sec  6964
[  4]   9.00-10.00  sec  9.61 MBytes  80.6 Mbits/sec  7197
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.3 MBytes  79.9 Mbits/sec  2.096 ms  3505/71377 (4.9%)
[  4] Sent 71377 datagrams

iperf Done.

 

[n1c]

Also Cape Town SS, constantly fighting packet loss, shitty bandwidth and the line dropping. Is there anything actually happening to get a resolution?

 

[leppie]

Wow, it is actually getting worse than the previous 2 nights... HALP @TheRoDent

iperf3 --port 17001 --bandwidth 80M --omit 2 -u -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[  4] local 192.168.0.2 port 61068 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.06 MBytes  76.0 Mbits/sec  1160  (omitted)
[  4]   1.00-2.00   sec  9.95 MBytes  83.4 Mbits/sec  1274  (omitted)
[  4]   0.00-1.00   sec  9.51 MBytes  79.8 Mbits/sec  1217
[  4]   1.00-2.00   sec  9.04 MBytes  75.8 Mbits/sec  1157
[  4]   2.00-3.00   sec  10.1 MBytes  84.8 Mbits/sec  1294
[  4]   3.00-4.00   sec  9.46 MBytes  79.4 Mbits/sec  1211
[  4]   4.00-5.00   sec  9.10 MBytes  76.3 Mbits/sec  1165
[  4]   5.00-6.00   sec  9.76 MBytes  81.9 Mbits/sec  1249
[  4]   6.00-7.00   sec  9.45 MBytes  79.2 Mbits/sec  1209
[  4]   7.00-8.00   sec  9.16 MBytes  76.9 Mbits/sec  1172
[  4]   8.00-9.00   sec  9.73 MBytes  81.7 Mbits/sec  1246
[  4]   9.00-10.00  sec  9.48 MBytes  79.5 Mbits/sec  1213
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  94.8 MBytes  79.5 Mbits/sec  1.627 ms  5048/12125 (42%)
[  4] Sent 12125 datagrams

iperf Done.

iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -u -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[  4] local 192.168.0.2 port 56148 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.12 MBytes  76.5 Mbits/sec  6828  (omitted)
[  4]   1.00-2.00   sec  9.42 MBytes  79.0 Mbits/sec  7056  (omitted)
[  4]   0.00-1.00   sec  9.61 MBytes  80.6 Mbits/sec  7199
[  4]   1.00-2.00   sec  9.45 MBytes  79.2 Mbits/sec  7080
[  4]   2.00-3.00   sec  9.59 MBytes  80.5 Mbits/sec  7186
[  4]   3.00-4.00   sec  9.38 MBytes  78.7 Mbits/sec  7026
[  4]   4.00-5.00   sec  9.76 MBytes  81.8 Mbits/sec  7308
[  4]   5.00-6.00   sec  9.46 MBytes  79.4 Mbits/sec  7088
[  4]   6.00-7.00   sec  9.44 MBytes  79.2 Mbits/sec  7068
[  4]   7.00-8.00   sec  9.49 MBytes  79.6 Mbits/sec  7110
[  4]   8.00-9.00   sec  9.64 MBytes  80.9 Mbits/sec  7221
[  4]   9.00-10.00  sec  9.43 MBytes  79.1 Mbits/sec  7062
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.3 MBytes  79.9 Mbits/sec  2.028 ms  5531/71347 (7.8%)
[  4] Sent 71347 datagrams

iperf Done.

 

[image132]

Also Cape Town SS, constantly fighting packet loss, shitty bandwidth and the line dropping. Is there anything actually happening to get a resolution?
View attachment 649826

I doubt it.

Wow, it is actually getting worse than the previous 2 nights... HALP @TheRoDent

iperf3 --port 17001 --bandwidth 80M --omit 2 -u -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[  4] local 192.168.0.2 port 61068 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.06 MBytes  76.0 Mbits/sec  1160  (omitted)
[  4]   1.00-2.00   sec  9.95 MBytes  83.4 Mbits/sec  1274  (omitted)
[  4]   0.00-1.00   sec  9.51 MBytes  79.8 Mbits/sec  1217
[  4]   1.00-2.00   sec  9.04 MBytes  75.8 Mbits/sec  1157
[  4]   2.00-3.00   sec  10.1 MBytes  84.8 Mbits/sec  1294
[  4]   3.00-4.00   sec  9.46 MBytes  79.4 Mbits/sec  1211
[  4]   4.00-5.00   sec  9.10 MBytes  76.3 Mbits/sec  1165
[  4]   5.00-6.00   sec  9.76 MBytes  81.9 Mbits/sec  1249
[  4]   6.00-7.00   sec  9.45 MBytes  79.2 Mbits/sec  1209
[  4]   7.00-8.00   sec  9.16 MBytes  76.9 Mbits/sec  1172
[  4]   8.00-9.00   sec  9.73 MBytes  81.7 Mbits/sec  1246
[  4]   9.00-10.00  sec  9.48 MBytes  79.5 Mbits/sec  1213
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  94.8 MBytes  79.5 Mbits/sec  1.627 ms  5048/12125 (42%)
[  4] Sent 12125 datagrams

iperf Done.

iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -u -c cptspeedtest.cisp.co.za
Connecting to host cptspeedtest.cisp.co.za, port 17001
[  4] local 192.168.0.2 port 56148 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-1.00   sec  9.12 MBytes  76.5 Mbits/sec  6828  (omitted)
[  4]   1.00-2.00   sec  9.42 MBytes  79.0 Mbits/sec  7056  (omitted)
[  4]   0.00-1.00   sec  9.61 MBytes  80.6 Mbits/sec  7199
[  4]   1.00-2.00   sec  9.45 MBytes  79.2 Mbits/sec  7080
[  4]   2.00-3.00   sec  9.59 MBytes  80.5 Mbits/sec  7186
[  4]   3.00-4.00   sec  9.38 MBytes  78.7 Mbits/sec  7026
[  4]   4.00-5.00   sec  9.76 MBytes  81.8 Mbits/sec  7308
[  4]   5.00-6.00   sec  9.46 MBytes  79.4 Mbits/sec  7088
[  4]   6.00-7.00   sec  9.44 MBytes  79.2 Mbits/sec  7068
[  4]   7.00-8.00   sec  9.49 MBytes  79.6 Mbits/sec  7110
[  4]   8.00-9.00   sec  9.64 MBytes  80.9 Mbits/sec  7221
[  4]   9.00-10.00  sec  9.43 MBytes  79.1 Mbits/sec  7062
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec  95.3 MBytes  79.9 Mbits/sec  2.028 ms  5531/71347 (7.8%)
[  4] Sent 71347 datagrams

iperf Done.

Pfft get in line.

Octotel 100/25. Cape Town, Southern Suburbs.

iperf Cape Town:

iperf3.exe --port 17001 -c trcvmh01.cisp.co.za --bandwidth 80M -l 1400 --omit 2 -R -u
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
[ 4] local 192.168.1.247 port 53259 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 9.08 MBytes 76.1 Mbits/sec 0.075 ms 625/7424 (8.4%) (omitted)
[ 4] 1.00-2.00 sec 8.85 MBytes 74.3 Mbits/sec 0.085 ms 511/7143 (7.2%) (omitted)
[ 4] 0.00-1.00 sec 8.90 MBytes 74.7 Mbits/sec 0.055 ms 474/7142 (6.6%)
[ 4] 1.00-2.00 sec 8.85 MBytes 74.2 Mbits/sec 0.056 ms 515/7144 (7.2%)
[ 4] 2.00-3.00 sec 8.84 MBytes 74.1 Mbits/sec 0.059 ms 523/7142 (7.3%)
[ 4] 3.00-4.00 sec 8.73 MBytes 73.2 Mbits/sec 0.057 ms 683/7143 (9.6%)
[ 4] 4.00-5.00 sec 8.76 MBytes 73.5 Mbits/sec 0.073 ms 584/7143 (8.2%)
[ 4] 5.00-6.00 sec 8.81 MBytes 73.9 Mbits/sec 0.047 ms 543/7144 (7.6%)
[ 4] 6.00-7.00 sec 8.90 MBytes 74.7 Mbits/sec 0.091 ms 473/7142 (6.6%)
[ 4] 7.00-8.00 sec 8.69 MBytes 72.9 Mbits/sec 0.053 ms 636/7142 (8.9%)
[ 4] 8.00-9.00 sec 8.73 MBytes 73.3 Mbits/sec 0.053 ms 604/7144 (8.5%)
[ 4] 9.00-10.00 sec 8.69 MBytes 72.9 Mbits/sec 0.055 ms 634/7142 (8.9%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.8 MBytes 80.3 Mbits/sec 0.064 ms 5669/71441 (7.9%)
[ 4] Sent 71441 datagrams
[SUM] 0.0-10.0 sec 80 datagrams received out-of-order

iperf Done.

iperf Johannesburg:

iperf3.exe -R -u -b 80M -p 17001 -c lnms.cisp.co.za
Connecting to host lnms.cisp.co.za, port 17001
Reverse mode, remote host lnms.cisp.co.za is sending
[ 4] local 192.168.1.247 port 50758 connected to 154.0.1.254 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 5.88 MBytes 49.3 Mbits/sec 0.164 ms 515/1266 (41%)
[ 4] 1.00-2.00 sec 5.27 MBytes 44.2 Mbits/sec 0.195 ms 550/1223 (45%)
[ 4] 2.00-3.00 sec 5.48 MBytes 46.0 Mbits/sec 0.226 ms 519/1220 (43%)
[ 4] 3.00-4.00 sec 5.16 MBytes 43.3 Mbits/sec 0.227 ms 559/1220 (46%)
[ 4] 4.00-5.00 sec 4.95 MBytes 41.5 Mbits/sec 0.187 ms 588/1221 (48%)
[ 4] 5.00-6.00 sec 5.15 MBytes 43.2 Mbits/sec 0.189 ms 559/1218 (46%)
[ 4] 6.00-7.00 sec 5.36 MBytes 44.9 Mbits/sec 0.197 ms 538/1222 (44%)
[ 4] 7.00-8.00 sec 4.83 MBytes 40.5 Mbits/sec 0.227 ms 606/1224 (50%)
[ 4] 8.00-9.00 sec 4.84 MBytes 40.6 Mbits/sec 0.244 ms 612/1222 (50%)
[ 4] 9.00-10.00 sec 4.98 MBytes 41.8 Mbits/sec 0.249 ms 587/1218 (48%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.284 ms 5652/12280 (46%)
[ 4] Sent 12280 datagrams
[SUM] 0.0-10.0 sec 23 datagrams received out-of-order

iperf Done.

iperf London:

iperf3.exe -R -u -b 80M -p 17001 -c iperf.cisp.co.za
Connecting to host iperf.cisp.co.za, port 17001
Reverse mode, remote host iperf.cisp.co.za is sending
[ 4] local 192.168.1.247 port 52816 connected to 172.104.157.197 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 4.77 MBytes 40.0 Mbits/sec 0.245 ms 660/1270 (52%)
[ 4] 1.00-2.00 sec 5.06 MBytes 42.5 Mbits/sec 0.510 ms 571/1219 (47%)
[ 4] 2.00-3.00 sec 4.89 MBytes 41.0 Mbits/sec 0.372 ms 597/1222 (49%)
[ 4] 3.00-4.00 sec 5.17 MBytes 43.4 Mbits/sec 0.136 ms 559/1221 (46%)
[ 4] 4.00-5.00 sec 4.97 MBytes 41.7 Mbits/sec 0.102 ms 585/1221 (48%)
[ 4] 5.00-6.00 sec 5.15 MBytes 43.2 Mbits/sec 0.111 ms 561/1220 (46%)
[ 4] 6.00-7.00 sec 4.80 MBytes 40.2 Mbits/sec 0.153 ms 606/1220 (50%)
[ 4] 7.00-8.00 sec 4.76 MBytes 39.9 Mbits/sec 0.159 ms 612/1221 (50%)
[ 4] 8.00-9.00 sec 4.88 MBytes 41.0 Mbits/sec 0.127 ms 596/1221 (49%)
[ 4] 9.00-10.00 sec 4.77 MBytes 40.0 Mbits/sec 0.123 ms 611/1221 (50%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 97.2 MBytes 81.6 Mbits/sec 0.129 ms 6058/12444 (49%)
[ 4] Sent 12444 datagrams
[SUM] 0.0-10.0 sec 1 datagrams received out-of-order

iperf Done.

 

[Seeyou]

So sick of this sh*t. Can't game, can't watch Netflix. WTF use is this fibre line if I can't use it at night?

@PBCool @TheRoDent things are just degrading, not improving. Since I have no way of complaining at Octotel, I'm going to complain at you guys. Downright sick of this.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |   49 |   49 |    0 |    0 |    0 |    0 |
|                             154.0.0.245 -    5 |   42 |   40 |    1 |    1 |    2 |    1 |
|                             154.0.4.162 -   12 |   34 |   30 |    1 |    1 |    1 |    1 |
|                             154.0.4.122 -    8 |   38 |   35 |  140 |  140 |  141 |  140 |
|ge-0-1-0-69.peering2.hex67.lon4.coreix.net -   20 |   30 |   24 |  141 |  142 |  179 |  142 |
|        xe-5-1.edge4.enf.lon5.coreix.net -   23 |   27 |   21 |  142 |  146 |  152 |  143 |
|        85.13.221.178.reverse.coreix.net -    8 |   38 |   35 |  141 |  141 |  142 |  141 |
|________________________________________________|______|______|______|______|______|______|

 

[Seeyou]

This is a LOCAL speedtest on a 200/200 line:


International is also complete bull:



Since my bill isn't split between Octotel and CISP, how about I start calculating what percentage of my line speed I'm actually getting in the evenings and pay that percentage of my monthly fee accordingly?

You guys keep saying Octotel isn't doing anything and just shrugging your shoulders, while a whole lot of your customers are left with completely unusable fibre lines. Sort it out. Band together with other ISPs and put pressure on Octotel - since you're adamant it's them, other ISPs must be fielding complaints too, right? This has gone beyond ridiculous.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |   58 |   58 |    0 |    0 |    0 |    0 |
|                             154.0.0.245 -    7 |   47 |   44 |    1 |    1 |    1 |    1 |
|                             154.0.4.161 -    7 |   46 |   43 |    1 |    1 |    1 |    1 |
|                            154.0.15.181 -   10 |   43 |   39 |    1 |    1 |    2 |    1 |
|________________________________________________|______|______|______|______|______|______|

 

[leppie]

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 | 1712 | 1712 |    1 |    1 |   34 |    1 |
|                             154.0.0.245 -    9 | 1279 | 1171 |    3 |    4 |   49 |    4 |
|                             154.0.4.161 -    9 | 1275 | 1165 |    3 |    4 |   66 |    4 |
|                            154.0.15.181 -    9 | 1278 | 1170 |    3 |    4 |   49 |    4 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[Seeyou]

Opened up a new ticket, since I'm sure that'll be the first question I'm asked. I look forward to the inevitable "we couldn't find anything wrong" or "we've refreshed your line, how is it now?" response.

Can someone explain to me why it is I now can't even stream Netflix? Are their servers not localised here? How is it I can't even achieve a 480p stream at the moment?

EDIT: guess this explains it:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |   45 |   45 |    0 |    0 |    0 |    0 |
|                             154.0.0.245 -   10 |   33 |   30 |    1 |    1 |    2 |    1 |
|                             154.0.4.162 -   10 |   33 |   30 |    1 |    1 |    2 |    1 |
|                              154.0.1.33 -   14 |   29 |   25 |   20 |   21 |   22 |   22 |
|                             154.0.5.150 -    3 |   41 |   40 |   20 |   21 |   25 |   21 |
|                      netflix.ixp.joburg -   10 |   33 |   30 |   21 |   21 |   24 |   21 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[image132]

Opened up a new ticket, since I'm sure that'll be the first question I'm asked. I look forward to the inevitable "we couldn't find anything wrong" or "we've refreshed your line, how is it now?" response.

Can someone explain to me why it is I now can't even stream Netflix? Are their servers not localised here? How is it I can't even achieve a 480p stream at the moment?

EDIT: guess this explains it:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |   45 |   45 |    0 |    0 |    0 |    0 |
|                             154.0.0.245 -   10 |   33 |   30 |    1 |    1 |    2 |    1 |
|                             154.0.4.162 -   10 |   33 |   30 |    1 |    1 |    2 |    1 |
|                              154.0.1.33 -   14 |   29 |   25 |   20 |   21 |   22 |   22 |
|                             154.0.5.150 -    3 |   41 |   40 |   20 |   21 |   25 |   21 |
|                      netflix.ixp.joburg -   10 |   33 |   30 |   21 |   21 |   24 |   21 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

If you're on Octotel there's large amounts of packet loss on their network right now for unknown reasons, even local (within Cape Town) is nearing 10% loss for me. As to why CISP is silent on the matter I don't know.

 

[n1c]

Yeah, tonight seems particularly terrible!

 

[renagade-wolf]

sigh and it was going so well, so yea same in harfield village

100/25 octotel line

and these are multithreaded
Local:


International:

 

[leppie]

If you're on Octotel there's large amounts of packet loss on their network right now for unknown reasons, even local (within Cape Town) is nearing 10% loss for me. As to why CISP is silent on the matter I don't know.

I think @TheRoDent might be on holiday

 

[leppie]

sigh and it was going so well, so yea same in harfield village

100/25 octotel line

and these are multithreaded
Local:


International:

I really feel sorry for you SS Octotel people now. At least upload packetloss is not too bad unless you gaming. But download loss like that, I would be breaking things by now.

It is really weird how my line (Cape Gate) is behaving exactly the opposite in terms of packetloss exactly at the same time.

How dodgy must your network be to behave like this?

Placing bets now on them using the previous excuse "We found rogue UDP traffic on our network". Translated" "We have rubbish equipment that does random things we are not aware of as we dont work after hours and dont have monitoring in place."

 

[Nicholas Marzio]

Octotel are aware of the packetloss issues. They are going to be doing emergency maintenance at 4am (25th April) to try alleviate the issues during peak hours.