Cool Ideas Fibre ISP - Feedback

leppie · Apr 25, 2019

StraySilver said:
Thinking of signing up with Cool Ideas due to the SACS cable to South America, I am currently with Bitco. Can someone please post there results from pubgserverping.com? My results from Bitco attached as comparison.

Sure London AWS can get 135ms ping

They are using the same broken ping calcs as Fortnite does. The best you can get is 142ms (I avg around 144-145ms).

Seeyou · Apr 25, 2019

It was considerably better to Sao Paulo actually - London is ~140ms, and Sao Paulo was ~100ms. However, it was extremely inconsistent, which I believe is why they turned it off until they got their ducks in a row over there.

Slinetpixel · Apr 25, 2019

International still looking a bit weak. Packet loss all < 1%

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.164 ms 91/71463 (0.13%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.187 ms 73/71599 (0.1%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.192 ms 65/71602 (0.091%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za
[ 4] 0.00-10.00 sec 97.3 MBytes 81.6 Mbits/sec 0.158 ms 175/72616 (0.24%)

############## Randburg - Cool Ideas Multi
speedtest-cli --simple --server 6591 --secure
Ping: 6.745 ms
Download: 90.01 Mbit/s
Upload: 51.64 Mbit/s
############## Randburg - Cool Ideas Single
speedtest-cli --simple --server 6591 --secure --single
Ping: 5.846 ms
Download: 89.41 Mbit/s
Upload: 46.54 Mbit/s

############## London - Coreix Multi
speedtest-cli --simple --server 8066 --secure
Ping: 193.178 ms
Download: 19.74 Mbit/s
Upload: 21.01 Mbit/s
############## London - Coreix Single
speedtest-cli --simple --server 8066 --secure --single
Ping: 167.847 ms
Download: 6.84 Mbit/s
Upload: 5.62 Mbit/s

############## London - Vodafone UK Multi
speedtest-cli --simple --server 2789 --secure
Ping: 194.724 ms
Download: 31.56 Mbit/s
Upload: 41.78 Mbit/s
############## London - Vodafone UK Single
speedtest-cli --simple --server 2789 --secure --single
Ping: 164.441 ms
Download: 15.07 Mbit/s
Upload: 7.53 Mbit/s

Seeyou · Apr 25, 2019

Slinetpixel said:
International still looking a bit weak. Packet loss all > 1%

International downloads are still all over the place for me too.

bozzy · Apr 25, 2019

Fibre down in Farrarmere, Benoni - Vumatel Trenched. Any ideas

Edit: nevermind - maintenance

S.Claus · Apr 25, 2019

Multi :

Single:

Impressed

n1ckna5 · Apr 25, 2019

Not on cool ideas but also with octotel and have packet loss during peak times. I have to stream twitch at 360p! So nice and nostalgic of my once beloved 512kb line

HA!-
HAHAHAHAH!

*jumps off 5th floor*

ItherNiT · Apr 25, 2019

Is the packet loss only on international or also on local servers?

Seeyou · Apr 25, 2019

ItherNiT said:
Is the packet loss only on international or also on local servers?

On Octotel? Both. Their network in the Southern Suburbs seems to be made of string, and in the evenings I'm guessing a whole lot of birds come home to roost on it.

wingnut771 · Apr 25, 2019

S.Claus said:
Multi :

Single:

Impressed

DeatheCore · Apr 25, 2019

Vuma trenched 100/100 Panorama CPT

This is after the big Vuma maintenance on the 24th @ 00:01 -> 05:00

Coreix

5:41PM

Single threaded performance is still poor

Btw, I deleted SO many lines of out of order packets from this iperf below, and it appears that there were a ton of duplicates too, surely that's not normal? It actually wouldn't let me post so many lines lol

iperf3 -u -R -b 80M -p 17001 -c queen.cisp.co.za -l 1400 -O 2
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.100 port 50442 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 9.72 MBytes 81.5 Mbits/sec 0.055 ms 207/7417 (2.8%) (omitted)
[ 4] 1.00-1.00 sec 9.54 MBytes 40.0 Mbits/sec 0.055 ms 0/14287 (0%)
[ 4] 1.00-2.00 sec 9.54 MBytes 80.0 Mbits/sec 0.042 ms 0/7142 (0%)
[ 4] 2.00-3.00 sec 9.38 MBytes 78.7 Mbits/sec 0.052 ms 256/7142 (3.6%)
[ 4] 3.00-4.00 sec 9.54 MBytes 80.0 Mbits/sec 0.051 ms 0/7143 (0%)
[ 4] 4.00-5.00 sec 9.54 MBytes 80.0 Mbits/sec 0.047 ms 0/7143 (0%)
[ 4] 5.00-6.00 sec 9.50 MBytes 79.6 Mbits/sec 0.043 ms 0/7113 (0%)
[ 4] 6.00-7.00 sec 9.48 MBytes 79.6 Mbits/sec 0.045 ms 143/7173 (2%)
[ 4] 7.00-8.00 sec 9.07 MBytes 76.1 Mbits/sec 0.046 ms 564/7143 (7.9%)
[ 4] 8.00-9.00 sec 9.54 MBytes 80.0 Mbits/sec 0.044 ms 0/7143 (0%)
[ 4] 9.00-10.00 sec 9.54 MBytes 80.0 Mbits/sec 0.048 ms 15/7143 (0.21%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 97.1 MBytes 81.5 Mbits/sec 0.045 ms 978/72463 (1.3%)
[ 4] Sent 72463 datagrams
[SUM] 0.0-10.0 sec 438 datagrams received out-of-order

Not even going to bother trying to find the iperf to JHB among the out of order packets!

iperf Done.
iperf3 -u -R -b 80M -p 17001 -c lnms.cisp.co.za -l 1400 -O 2
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.6 MBytes 80.2 Mbits/sec 0.038 ms 2794/71578 (3.9%)
[ 4] Sent 71578 datagrams
[SUM] 0.0-10.0 sec 1824 datagrams received out-of-order

iperf3 -u -R -b 80M -p 17001 -c lnms.cisp.co.za -l 1400 -O 2
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.9 MBytes 80.5 Mbits/sec 0.044 ms 3499/71771 (4.9%)
[ 4] Sent 71771 datagrams
[SUM] 0.0-10.0 sec 2759 datagrams received out-of-order

It seems even TCP is flaky as hell.

iperf3 -R -b 80M -p 17001 -c lnms.cisp.co.za -l 1400 -O 2
Connecting to host lnms.cisp.co.za, port 17001
Reverse mode, remote host lnms.cisp.co.za is sending
[ 4] local 192.168.1.100 port 49095 connected to 154.0.1.254 port 17001
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 2.77 MBytes 23.2 Mbits/sec (omitted)
[ 4] 1.00-2.00 sec 3.21 MBytes 26.9 Mbits/sec (omitted)
[ 4] 0.00-1.00 sec 4.53 MBytes 38.0 Mbits/sec
[ 4] 1.00-2.00 sec 5.84 MBytes 49.0 Mbits/sec
[ 4] 2.00-3.00 sec 7.08 MBytes 59.5 Mbits/sec
[ 4] 3.00-4.00 sec 8.30 MBytes 69.5 Mbits/sec
[ 4] 4.00-5.00 sec 9.12 MBytes 76.6 Mbits/sec
[ 4] 5.00-6.00 sec 9.13 MBytes 76.6 Mbits/sec
[ 4] 6.00-7.00 sec 9.32 MBytes 78.2 Mbits/sec
[ 4] 7.00-8.00 sec 6.54 MBytes 54.7 Mbits/sec
[ 4] 8.00-9.00 sec 3.93 MBytes 33.0 Mbits/sec
[ 4] 9.00-10.00 sec 1.65 MBytes 13.8 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 66.0 MBytes 55.3 Mbits/sec 136 sender
[ 4] 0.00-10.00 sec 65.4 MBytes 54.9 Mbits/sec receiver

iperf Done.

iperf3 -u -R -b 80M -p 17001 -c trcvmh01.cisp.co.za -l 1400 -O 2
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
[ 4] local 192.168.1.100 port 58836 connected to 154.0.15.181 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 9.74 MBytes 81.7 Mbits/sec 0.041 ms 127/7424 (1.7%) (omitted)
[ 4] 1.00-2.00 sec 9.54 MBytes 80.0 Mbits/sec 0.102 ms 0/7142 (0%) (omitted)
[ 4] 0.00-1.00 sec 9.55 MBytes 80.0 Mbits/sec 0.055 ms 0/7151 (0%)
[ 4] 1.00-2.00 sec 9.54 MBytes 80.1 Mbits/sec 0.110 ms 0/7142 (0%)
[ 4] 2.00-3.00 sec 9.53 MBytes 80.0 Mbits/sec 0.044 ms 0/7139 (0%)
[ 4] 3.00-4.00 sec 9.54 MBytes 80.0 Mbits/sec 0.121 ms 0/7144 (0%)
[ 4] 4.00-5.00 sec 9.54 MBytes 80.0 Mbits/sec 0.057 ms 0/7146 (0%)
[ 4] 5.00-6.00 sec 9.54 MBytes 80.0 Mbits/sec 0.133 ms 0/7143 (0%)
[ 4] 6.00-7.00 sec 9.54 MBytes 80.1 Mbits/sec 0.040 ms 0/7142 (0%)
[ 4] 7.00-8.00 sec 9.54 MBytes 79.9 Mbits/sec 0.078 ms 0/7144 (0%)
[ 4] 8.00-9.00 sec 9.53 MBytes 80.0 Mbits/sec 0.040 ms 0/7136 (0%)
[ 4] 9.00-10.00 sec 9.54 MBytes 80.0 Mbits/sec 0.156 ms 0/7142 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.8 MBytes 80.3 Mbits/sec 0.080 ms 0/71442 (0%)
[ 4] Sent 71442 datagrams

iperf Done.

cavedog · Apr 25, 2019

S.Claus said:
Multi :

Single:

Impressed

Very nice single thread performance there. Pretty decent latency too. It's a pity it costs R2409 to have it. I can't see myself fork out like R660 more a month for same speeds.

image132 · Apr 25, 2019

Octotel much better tonight.

By that I mean I don't have 60% packet loss.

zll · Apr 25, 2019

image132 said:
Octotel much better tonight.

By that I mean I don't have 60% packet loss.

I didn't check my total traffic speed but no lag my side.

leppie · Apr 26, 2019

Yeah, the issues of the previous 3 days were definitely fixed.

Why did it take them 3 days to figure it out?

Slinetpixel · Apr 26, 2019

International still looking a bit lackluster

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za
[ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.164 ms 16/71461 (0.022%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.181 ms 16/71600 (0.022%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za
[ 4] 0.00-10.00 sec 96.0 MBytes 80.5 Mbits/sec 0.190 ms 0/71600 (0%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za
[ 4] 0.00-10.00 sec 97.3 MBytes 81.6 Mbits/sec 0.167 ms 212/72613 (0.29%)

############## Randburg - Cool Ideas Multi
speedtest-cli --simple --server 6591 --secure
Ping: 5.31 ms
Download: 91.68 Mbit/s
Upload: 51.27 Mbit/s
############## Randburg - Cool Ideas Single
speedtest-cli --simple --server 6591 --secure --single
Ping: 6.67 ms
Download: 90.44 Mbit/s
Upload: 47.14 Mbit/s

############## Cape Town - Cool Ideas Multi
speedtest-cli --simple --server 20912 --secure
Ping: 25.213 ms
Download: 90.68 Mbit/s
Upload: 50.72 Mbit/s
############## Cape Town - Cool Ideas Single
speedtest-cli --simple --server 20912 --secure --single
Ping: 24.976 ms
Download: 75.56 Mbit/s
Upload: 44.79 Mbit/s

############## London - Coreix Multi
speedtest-cli --simple --server 8066 --secure
Ping: 196.788 ms
Download: 25.12 Mbit/s
Upload: 38.63 Mbit/s
############## London - Coreix Single
speedtest-cli --simple --server 8066 --secure --single
Ping: 162.735 ms
Download: 7.17 Mbit/s
Upload: 4.86 Mbit/s

############## London - Vodafone UK Multi
speedtest-cli --simple --server 2789 --secure
Ping: 194.119 ms
Download: 32.21 Mbit/s
Upload: 41.63 Mbit/s
############## London - Vodafone UK Single
speedtest-cli --simple --server 2789 --secure --single
Ping: 163.993 ms
Download: 13.87 Mbit/s
Upload: 10.04 Mbit/s

semaphore · Apr 26, 2019

@PBCool - Please see ticket #COOL-20190426-257542

Code:

iperf3 --port 17001 --bandwidth 80M --omit 2 -u -c lnms.cisp.co.za
Connecting to host lnms.cisp.co.za, port 17001
[  4] local 192.168.0.105 port 52428 connected to 154.0.1.254 port 17001
[ ID] Interval           Transfer     Bandwidth       Total Datagrams
[  4]   0.00-10.50  sec   216 KBytes   169 Kbits/sec  27  (omitted)
[  4]  10.50-10.50  sec  0.00 Bytes  0.00 bits/sec  0  (omitted)
[  4]   0.00-10.76  sec   208 KBytes   158 Kbits/sec  26
iperf3: error - control socket has closed unexpectedly

Code:

Connecting to host lnms.cisp.co.za, port 17001 Reverse mode, remote host lnms.cisp.co.za is sending [ 4] local 192.168.0.105 port 59381 connected to 154.0.1.254 port 17001 [ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams [ 4] 0.00-1.00 sec 9.74 MBytes 81.7 Mbits/sec 0.353 ms 19/1266 (1.5%) (omitted) [ 4] 1.00-2.00 sec 9.54 MBytes 80.0 Mbits/sec 0.300 ms 0/1221 (0%) (omitted) [ 4] 0.00-1.00 sec 9.54 MBytes 80.0 Mbits/sec 0.310 ms 0/1221 (0%) iperf3: OUT OF ORDER - incoming packet = 4756 and received packet = 4763 AND SP = 4 iperf3: OUT OF ORDER - incoming packet = 4757 and received packet = 4763 AND SP = 4 iperf3: OUT OF ORDER - incoming packet = 4758 and received packet = 4763 AND SP = 4 iperf3: OUT OF ORDER - incoming packet = 4759 and received packet = 4763 AND SP = 4 iperf3: OUT OF ORDER - incoming packet = 4760 and received packet = 4763 AND SP = 4 iperf3: OUT OF ORDER - incoming packet = 4761 and received packet = 4764 AND SP = 4 [ 4] 1.00-2.00 sec 9.49 MBytes 79.7 Mbits/sec 0.284 ms 11/1220 (0.9%) [ 4] 2.00-3.00 sec 9.54 MBytes 80.0 Mbits/sec 0.290 ms 0/1221 (0%) [ 4] 3.00-4.00 sec 9.54 MBytes 80.0 Mbits/sec 0.276 ms 0/1221 (0%) [ 4] 4.00-5.00 sec 9.54 MBytes 80.0 Mbits/sec 0.293 ms 0/1221 (0%) [ 4] 5.00-6.00 sec 9.52 MBytes 79.9 Mbits/sec 0.421 ms 1/1220 (0.082%) iperf3: OUT OF ORDER - incoming packet = 10479 and received packet = 10485 AND SP = 4 iperf3: OUT OF ORDER - incoming packet = 10480 and received packet = 10485 AND SP = 4 iperf3: OUT OF ORDER - incoming packet = 10481 and received packet = 10485 AND SP = 4 iperf3: OUT OF ORDER - incoming packet = 10482 and received packet = 10485 AND SP = 4 iperf3: OUT OF ORDER - incoming packet = 10483 and received packet = 10485 AND SP = 4 iperf3: OUT OF ORDER - incoming packet = 10484 and received packet = 10485 AND SP = 4 [ 4] 6.00-7.00 sec 9.54 MBytes 80.0 Mbits/sec 0.272 ms 6/1221 (0.49%) [ 4] 7.00-8.00 sec 9.54 MBytes 80.0 Mbits/sec 0.263 ms 0/1221 (0%) [ 4] 8.00-9.00 sec 9.53 MBytes 80.0 Mbits/sec 0.261 ms 0/1220 (0%) [ 4] 9.00-10.00 sec 9.54 MBytes 80.0 Mbits/sec 0.297 ms 0/1221 (0%) - - - - - - - - - - - - - - - - - - - - - - - - - [ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams [ 4] 0.00-10.00 sec 95.8 MBytes 80.4 Mbits/sec 0.285 ms 18/12217 (0.15%) [ 4] Sent 12217 datagrams [SUM] 0.0-10.0 sec 12 datagrams received out-of-order

ISP cash cow · Apr 26, 2019

@PBCool can you also please look at ticket number #COOL-20190423-256246

I am not getting a response from the service centre

semaphore · Apr 26, 2019

@PBCool WTF is going on with my upload?

86.6
Mbps download
0.05
Mbps upload
Latency: 7 ms
Server: Johannesburg
Your Internet speed is very fast
Your Internet connection should be able to handle multiple devices streaming HD videos, video

DeatheCore · Apr 26, 2019

Vuma trenched 100/100 Panorama CPT

CPT -> JHB
iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za
[ 4] 0.00-10.00 sec 95.9 MBytes 80.5 Mbits/sec 0.294 ms 4269/71383 (6%)
[SUM] 0.0-10.0 sec 2473 datagrams received out-of-order

CPT -> UK
iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za
[ 4] 0.00-10.00 sec 97.1 MBytes 81.5 Mbits/sec 0.036 ms 169/72463 (0.23%)
[SUM] 0.0-10.0 sec 70 datagrams received out-of-order

CPT local
iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za
[ 4] 0.00-10.00 sec 95.8 MBytes 80.3 Mbits/sec 0.047 ms 0/71436 (0%)

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