Cool Ideas Fibre ISP - Feedback

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what kind of turn around time is there when upgrading speeds on vumatel aerial? I opened a ticket 8 days ago and still waiting.
 
pstation said:
what kind of turn around time is there when upgrading speeds on vumatel aerial? I opened a ticket 8 days ago and still waiting.
Click to expand...
Shouldn't be that long, PM me your ticket number.
 
Hi. Any current issues in Sandton? Having terrible packet loss and variable latency whiling gaming online. I’m on Vumatel
 
[MENTION=394133]PBCool[/MENTION] What's going on man ! This is now a regular occurrence ...


MASSIVE Latency and Packetloss in the Little Falls area.

C:\Users\Way>ping -t www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.55] with 32 bytes of data:
Reply from 212.58.246.55: bytes=32 time=3394ms TTL=51
Reply from 212.58.246.55: bytes=32 time=187ms TTL=51
Reply from 212.58.246.55: bytes=32 time=188ms TTL=51
Reply from 212.58.246.55: bytes=32 time=193ms TTL=51
Reply from 212.58.246.55: bytes=32 time=176ms TTL=51
Reply from 212.58.246.55: bytes=32 time=189ms TTL=51
Reply from 212.58.246.55: bytes=32 time=187ms TTL=51
Request timed out.
Reply from 212.58.246.55: bytes=32 time=245ms TTL=51
Request timed out.
Reply from 212.58.246.55: bytes=32 time=198ms TTL=51
Request timed out.
Request timed out.
Reply from 212.58.246.55: bytes=32 time=185ms TTL=51
Reply from 212.58.246.55: bytes=32 time=196ms TTL=51
Reply from 212.58.246.55: bytes=32 time=200ms TTL=51
Reply from 212.58.246.55: bytes=32 time=212ms TTL=51
Reply from 212.58.246.55: bytes=32 time=201ms TTL=51
Reply from 212.58.246.55: bytes=32 time=200ms TTL=51
Reply from 212.58.246.55: bytes=32 time=198ms TTL=51
Reply from 212.58.246.55: bytes=32 time=191ms TTL=51
Reply from 212.58.246.55: bytes=32 time=196ms TTL=51
Reply from 212.58.246.55: bytes=32 time=279ms TTL=51
Request timed out.
Reply from 212.58.246.55: bytes=32 time=196ms TTL=51
Reply from 212.58.246.55: bytes=32 time=197ms TTL=51
Reply from 212.58.246.55: bytes=32 time=199ms TTL=51
Request timed out.
Reply from 212.58.246.55: bytes=32 time=199ms TTL=51
Reply from 212.58.246.55: bytes=32 time=186ms TTL=51
Reply from 212.58.246.55: bytes=32 time=194ms TTL=51
Request timed out.
Reply from 212.58.246.55: bytes=32 time=191ms TTL=51
Reply from 212.58.246.55: bytes=32 time=185ms TTL=51
Reply from 212.58.246.55: bytes=32 time=191ms TTL=51
Reply from 212.58.246.55: bytes=32 time=223ms TTL=51
Reply from 212.58.246.55: bytes=32 time=197ms TTL=51
Reply from 212.58.246.55: bytes=32 time=177ms TTL=51
Request timed out.
Reply from 212.58.246.55: bytes=32 time=182ms TTL=51

Can't game like this ... running 5 steps forward and 10 steps back !

Please can we resolve these issues once and for all ...
 
Lagging badly, unplayable at times when gaming to World of Warcraft, if i ping the above bbc i see same issue and im in Kensington. Not that I know much but Cool ideas back bone appears to be at fault. Please could you get this resolved, I am with cool ideas for its great gaming
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.0.1 - 0 | 46 | 46 | 0 | 0 | 2 | 0 |

| 154.0.0.113 - 0 | 46 | 46 | 1 | 2 | 4 | 2 |

| 154.0.4.193 - 0 | 46 | 46 | 2 | 2 | 4 | 2 |

| 154.0.2.33 - 0 | 46 | 46 | 1 | 2 | 5 | 1 |

| c36-backbone.coolideas.co.za - 19 | 27 | 22 | 2 | 9 | 20 | 10 |

| 154.0.4.101 - 20 | 25 | 20 | 3 | 15 | 38 | 21 |

| 154.0.1.214 - 30 | 20 | 14 | 165 | 183 | 196 | 178 |

| 195.66.226.234 - 30 | 20 | 14 | 167 | 187 | 219 | 182 |

| ae1-br01-eqld5.blizzardonline.net - 30 | 20 | 14 | 167 | 191 | 263 | 186 |

| et-0-0-2-br02-eqam1.blizzardonline.net - 30 | 20 | 14 | 173 | 192 | 223 | 190 |

| et-0-0-67-pe01-eqam1.blizzardonline.net - 30 | 20 | 14 | 172 | 192 | 205 | 197 |

| 185.60.112.157 - 29 | 21 | 15 | 172 | 193 | 208 | 202 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
7509857390.png


Vuma in Randburg
 
We saw a blip on our graphs as well, but traffic went back to normal. Not sure what the source of the issue was or where it originated. We are continuing to monitor
 
itpv services buffering like crazy hetzner box in Germany with plex no go and gaming not a chance , vumatel aerial in Morningside sandton 200/200 line barely reaches 8mb to London for last 30 mins
 
Reset my router in the hopes of resolving the packet loss. Now I can't even get an external IP. Boskruin Area.
 
This is to world of warcraft server, it used to be stable 172, but all weekend its been jumping, it appears to be between two different carriers.

Pinging 185.60.112.157 with 32 bytes of data:
Reply from 185.60.112.157: bytes=32 time=184ms TTL=244
Reply from 185.60.112.157: bytes=32 time=172ms TTL=244
Reply from 185.60.112.157: bytes=32 time=172ms TTL=244
Reply from 185.60.112.157: bytes=32 time=183ms TTL=244
 
Furbz said:
MFN,

Kyalami Area.

i'm unable to stream anything. its very erratic
Click to expand...
Yeah we have an ongoing issue with the MFN network at peak time, I am pushing for feedback so will try update again tomorrow.
 
Cyphera said:
This is to world of warcraft server, it used to be stable 172, but all weekend its been jumping, it appears to be between two different carriers.

Pinging 185.60.112.157 with 32 bytes of data:
Reply from 185.60.112.157: bytes=32 time=184ms TTL=244
Reply from 185.60.112.157: bytes=32 time=172ms TTL=244
Reply from 185.60.112.157: bytes=32 time=172ms TTL=244
Reply from 185.60.112.157: bytes=32 time=183ms TTL=244
Click to expand...
Can you post an MTR for me?
 
pXius said:
Reset my router in the hopes of resolving the packet loss. Now I can't even get an external IP. Boskruin Area.
Click to expand...
Something else bound to the IP maybe? Do you have an object number for me to check?
 
PBCool said:
Yeah we have an ongoing issue with the MFN network at peak time, I am pushing for feedback so will try update again tomorrow.
Click to expand...

thanks.
is there maybe a different network i can get onto? MFN has not been great from the get go in my area.
 
PBCool said:
Can you post an MTR for me?
Click to expand...



|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 3 | 37 | 36 | 0 | 0 | 0 | 0 |
| 154.0.0.113 - 3 | 37 | 36 | 0 | 2 | 4 | 2 |
| 154.0.4.193 - 3 | 37 | 36 | 0 | 1 | 3 | 2 |
| 154.0.2.33 - 3 | 37 | 36 | 0 | 2 | 6 | 1 |
| 154.0.2.114 - 3 | 37 | 36 | 0 | 2 | 26 | 2 |
| 154.0.4.46 - 3 | 37 | 36 | 0 | 4 | 42 | 3 |
| 154.0.1.106 - 3 | 37 | 36 | 0 | 174 | 205 | 164 |
| v1000.core1.lon3.he.net - 7 | 33 | 31 | 0 | 174 | 179 | 168 |
| 10ge3-1.core1.lon1.he.net - 0 | 36 | 36 | 165 | 177 | 200 | 165 |
| rt-lonap-b.thdo.bbc.co.uk - 0 | 36 | 36 | 165 | 175 | 203 | 165 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| ae0.er01.telhc.bbc.co.uk - 0 | 36 | 36 | 165 | 175 | 200 | 166 |
| 132.185.255.148 - 0 | 36 | 36 | 165 | 176 | 202 | 166 |
| bbc-vip113.telhc.bbc.co.uk - 0 | 36 | 36 | 165 | 175 | 204 | 165 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
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