Cool Ideas Fibre ISP - Feedback

[stefan9]

Still waiting for a response of when my issue will be resolved....

Still no response. No update to ticket for a month. Still not solved.

When will this be corrected...

 

[MDE]

whats really annoying me of late is i stream the F1 from morning streams and i cant stream the 1080p stream at 6Mbps but when i stream it on my rain mobile at that rate its 100% fine, something is not right with the cisp network at the moment @TheRoDent @PBCool

I stream on DSTV now absolutely fine. No issues at all, so not CISP. How much bandwidth do they have? An IP to test?

 

[Johnatan56]

Sorry for the delay will look into this for you.

Does that mean update on Monday?

 

[Sinbad]

You can already, do it from your Vuma Portal, I am on 1Gbps, but only for Trenched right now.

Hmm says coming soon on the cisp page?

 

[Sinbad]

You can already, do it from your Vuma Portal, I am on 1Gbps, but only for Trenched right now.

?

@PBCool @TheRoDent

 

[juro]

CISP on Vumatel down in Gardens, Cape Town. Can anyone else confirm this?

 

[SeaSickMama]

What is going on ? Int speeds are just fantastic ?


never had this issue before

 

[juro]

At least you have a connection .....

What is going on ? Int speeds are just fantastic ?
View attachment 639726

never had this issue before

 

[standerr]

Not sure what is going on, but trying the watch the F1 on DSTV Now is very frustrating. Runs fine and then pixelates, then comes back then pixelates again.
Not sure if it's DSTV, CISP or Vuma

 

[mervman]

Also having problems. Vuma trenched JHB South area.
Streaming the soccer over IPTV. On Cool Ideas 50/5 package. Unusable. Buffering and stuttering. Speed test shows Max speed/nothing wrong.

Switched to Rain with a speed test showing 18Mb down. The streams are perfect.

 

[SeaSickMama]

Not sure what is going on, but trying the watch the F1 on DSTV Now is very frustrating. Runs fine and then pixelates, then comes back then pixelates again.
Not sure if it's DSTV, CISP or Vuma

Think this is tending towards some network complications all over the place. twitch for the first time since i have been a CISP customer is giving me such a kak experience for the past few days. Also ping now to the EU is kak 180ms vs users on axxess who are at 150ms and also jhb based, just not sure what is going on

 

[MDE]

Notice of network page. All Vumatel customers in CPT are affected by some fault.

 

[CRE4MPIE]

Getting some really weird **** going on ... Happens randomly all the time.


Reply from 212.58.244.66: bytes=32 time=168ms TTL=51
Reply from 212.58.244.66: bytes=32 time=168ms TTL=51
Reply from 154.0.1.17: Destination net unreachable.
Reply from 212.58.244.66: bytes=32 time=175ms TTL=51
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 212.58.244.66: bytes=32 time=174ms TTL=51
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.244.66: bytes=32 time=168ms TTL=51

Only on international ... local is fine

 

[ZyborgRSA]

Getting some really weird **** going on ... Happens randomly all the time.


Reply from 212.58.244.66: bytes=32 time=168ms TTL=51
Reply from 212.58.244.66: bytes=32 time=168ms TTL=51
Reply from 154.0.1.17: Destination net unreachable.
Reply from 212.58.244.66: bytes=32 time=175ms TTL=51
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 212.58.244.66: bytes=32 time=174ms TTL=51
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.244.66: bytes=32 time=168ms TTL=51

Only on international ... local is fine

Same here, Umhlanga Durban been happening for about 30 min now, randomly drops all international...

 

[Neoprod]

yeah, stuttering connection on Valve SA severs when playing CSGO. Couple disconnects also.

 

[Mercury12]

Im on MetroFibre, Youtube is struggling to load. Everything is slow....

 

[ZyborgRSA]

What is going on :/

 

[GoneWithTheWindows]

Getting some really weird **** going on ... Happens randomly all the time.


Reply from 212.58.244.66: bytes=32 time=168ms TTL=51
Reply from 212.58.244.66: bytes=32 time=168ms TTL=51
Reply from 154.0.1.17: Destination net unreachable.
Reply from 212.58.244.66: bytes=32 time=175ms TTL=51
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 212.58.244.66: bytes=32 time=174ms TTL=51
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Reply from 154.0.1.17: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.244.66: bytes=32 time=168ms TTL=51

Only on international ... local is fine

Getting exactly this!!! All the time now and have logged at least 10 tickets!
They do nothing!

 

[GoneWithTheWindows]

Is it hard to change ISP's on fibre?

 

[ZyborgRSA]

Is it hard to change ISP's on fibre?

Not actually sure, but this issue keeps happening at 9 PM this whole week, and no information about why... Might be time to start looking into it