Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
Deadmanza said:
The joke of the matter is I logged a bunch of calls this weekend. This morning I logged my cancellation.
They ignored all my calls from the weekend and only responded to my cancellation.
Can't wait to move to 1GB on websquad.
Click to expand...
Can't wait for you to stop posting garbage here and move onto Websquads support thread ...
 
TheRoDent said:
Increased packet loss and latency between Parklands and Teraco Isando has been resolved. A faulty optical connector was replaced after extensive troubleshooting.
Click to expand...


Then the next question is why in JHB are we still routing via IS ?
 
TheRoDent said:
Because we have not yet lit our dark pair to Isando. It is apparently ready for handover, and as soon as it's lit we will resume our regular routing via WACS/SAT3 on our direct route to the UK.
Click to expand...

Which is when? Another 6 weeks of latency ?
 
TheRoDent said:
Increased packet loss and latency between Parklands and Teraco Isando has been resolved. A faulty optical connector was replaced after extensive troubleshooting.
Click to expand...

And is there any word on why so many of us are experiencing drops from our EU games servers, and why there was latency everywhere this weekend? I really do not want to get home tonight and this is still an issue meaning I still can't game... we all still can't game...
 
WickedMONK3Y said:
And is there any word on why so many of us are experiencing drops from our EU games servers, and why there was latency everywhere this weekend? I really do not want to get home tonight and this is still an issue meaning I still can't game... we all still can't game...
Click to expand...
It’s most likely related to the shitty IS routing.
 
Decided a month ago that CI were offering a cheaper deal and I would get more out of it. So I am moving from Axxess. It takes a calendar month to cancel.
But now the day has come and I have read some of your responses over the weekend. It does not paint a very pretty picture. The connect team has failed to contact me thus far and I am without internet for now. What would be my alternative?
 
Masant_ZA said:
Decided a month ago that CI were offering a cheaper deal and I would get more out of it. So I am moving from Axxess. It takes a calendar month to cancel.
But now the day has come and I have read some of your responses over the weekend. It does not paint a very pretty picture. The connect team has failed to contact me thus far and I am without internet for now. What would be my alternative?
Click to expand...
Web Squad look very decent.
 
@PBCool, yesterday I asked you to ensure my fiber line was cancelled and released so that Vuma can approve and provision to Websquad. Still not done. I also then asked you to send me an invoice for my VOIP reflecting both telephone numbers that I will be porting. Still not done.

I have sent your accounts department (at your request) and I have not received a single communication from them. You were also cc'd on the mail so there's no excuse why you did not ensure your accounts department handled this this morning. We are now 12:00pm and nothing has been done.

You tell me to follow your procedures, but clearly you and your accounts team don't seem to take it seriously. What's the point of your procedures if you can't even get that right?

You have until 1:30pm today to release my line to Web Squad as well as to send me the VOIP invoice as requested.

Thanks.
 
Looney said:
@PBCool, yesterday I asked you to ensure my fiber line was cancelled and released so that Vuma can approve and provision to Websquad. Still not done. I also then asked you to send me an invoice for my VOIP reflecting both telephone numbers that I will be porting. Still not done.

I have sent your accounts department (at your request) and I have not received a single communication from them. You were also cc'd on the mail so there's no excuse why you did not ensure your accounts department handled this this morning. We are now 12:00pm and nothing has been done.

You tell me to follow your procedures, but clearly you and your accounts team don't seem to take it seriously. What's the point of your procedures if you can't even get that right?

You have until 1:30pm today to release my line to Web Squad as well as to send me the VOIP invoice as requested.

Thanks.
Click to expand...
I can’t help but laugh.
 
Looney said:
@PBCool, yesterday I asked you to ensure my fiber line was cancelled and released so that Vuma can approve and provision to Websquad. Still not done. I also then asked you to send me an invoice for my VOIP reflecting both telephone numbers that I will be porting. Still not done.

I have sent your accounts department (at your request) and I have not received a single communication from them. You were also cc'd on the mail so there's no excuse why you did not ensure your accounts department handled this this morning. We are now 12:00pm and nothing has been done.

You tell me to follow your procedures, but clearly you and your accounts team don't seem to take it seriously. What's the point of your procedures if you can't even get that right?

You have until 1:30pm today to release my line to Web Squad as well as to send me the VOIP invoice as requested.

Thanks.
Click to expand...

OR ? lol this is comical
 
Looney said:
I don't know, I haven't though that far ahead. Just trying to scare the oak into getting it done. Do you think it worked?
Click to expand...
I also had a small lol, but I don't think so. However in your 8-12 hours of work day, surely you can take 5-10 minutes and write a decent reply to keep your clients informed, right?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X