Cool Ideas Fibre ISP - Feedback

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Struggling with my parents' connectivity at the moment. Cool Ideas claim that Telkom (the infrastructure provider) is blocking certain websites, of which MTN is one of them. HOW???
 
Lol, cancellation sent to Cool Ideas this morning, spoke to Evotel to start moving me to Web Squad, bye bye CISP - I am done with your poor service and lies
 
Looney said:
I don't know, I haven't though that far ahead. Just trying to scare the oak into getting it done. Do you think it worked?
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Hi There. I am one of the support team leaders for CI . Please DM me your reference or provide me with your account details so I can follow up for you.
 
Hi guys, I have not read through this thread recently but is anybody else having issues on Cool Ideas with jitter and latency. My line speed is working fine but I am getting really bag jitter and constant disconnects from games. My wife, son and I are all gamers and this weekend was really bad ( so bad I stopped playing, it was unbearable). My wife was on Steam to a local server, my son was on origin to a EU server and I was on blizzard EU server. I have 200/200 line so it should (and has been) fine for all three of us. Does CI have an issue because their call centre did not seem to think there was an issue
 
Johnatan56 said:
Seems like it.
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Will have to go check cancellation fee/cost of moving ISP again if it's not sorted when I get home. Can't deal with this.
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I just received the same reply. however I am not home to unplug and reboot anything right now. But I have to ask was this something that was so hard to just put into the network status or announcements? Or at least pop onto the forum to tell us... I mean how long has the core team known about this and how long did it take them to tell anybody etc. etc.

The only thing concerning me is that they mention the DDoS, so do they think that the entire issue was the DDoS or did the Core Team identify something else and they are just mentioning the DDoS? Details people details...
 

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ISP cash cow said:
Hi guys, I have not read through this thread recently but is anybody else having issues on Cool Ideas with jitter and latency. My line speed is working fine but I am getting really bag jitter and constant disconnects from games. My wife, son and I are all gamers and this weekend was really bad ( so bad I stopped playing, it was unbearable). My wife was on Steam to a local server, my son was on origin to a EU server and I was on blizzard EU server. I have 200/200 line so it should (and has been) fine for all three of us. Does CI have an issue because their call centre did not seem to think there was an issue
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Some ISPs were the target of DDOS attacks over the last few days. The issue seems to have been resolved though.

1554121727391.png

ping stats for the last three and half hours or so.
 
ISP cash cow said:
Hi guys, I have not read through this thread recently but is anybody else having issues on Cool Ideas with jitter and latency. My line speed is working fine but I am getting really bag jitter and constant disconnects from games. My wife, son and I are all gamers and this weekend was really bad ( so bad I stopped playing, it was unbearable). My wife was on Steam to a local server, my son was on origin to a EU server and I was on blizzard EU server. I have 200/200 line so it should (and has been) fine for all three of us. Does CI have an issue because their call centre did not seem to think there was an issue
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CI was experiencing increased packet loss and latency between Parklands and Teraco Isando which has been resolved. A faulty optical connector was replaced after extensive troubleshooting. Please DM me your ticket reference number or account holder details so that I can look further into this for you.
 
CoolChick said:
Hi There. I am one of the support team leaders for CI . Please DM me your reference or provide me with your account details so I can follow up for you.
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People should not be sending you any information as you are not registered as a vendor on MyBroadband. Until such a time, please don't ask people for personal information - I'm sure you will understand.
 
CoolChick said:
CI was experiencing increased packet loss and latency between Parklands and Teraco Isando which has been resolved. A faulty optical connector was replaced after extensive troubleshooting. Please DM me your ticket reference number or account holder details so that I can look further into this for you.
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Will do when I get home. Thanks
 
Praeses said:
People should not be sending you any information as you are not registered as a vendor on MyBroadband. Until such a time, please don't ask people for personal information - I'm sure you will understand.
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One way to find out is just send the Ticket Number. You can't glean any personal info from the Ticket Number unless you somehow have access to the ticketing system. But agreed no personal info should be sent until the account is confirmed as a company rep account.
 
WickedMONK3Y said:
One way to find out is just send the Ticket Number. You can't glean any personal info from the Ticket Number unless you somehow have access to the ticketing system. But agreed no personal info should be sent until the account is confirmed as a company rep account.
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Yeah, but she requested ticket number OR account details, which is why I deemed it as personal information :)
 
Praeses said:
Yeah, but she requested ticket number OR account details, which is why I deemed it as personal information :)
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I did notice, and agreed with you on that part. I never give personal info ever, except to those guys that found all those dead relatives that are going to give me meeeeleeeons! :love:
 
Deadmanza said:
Why are your teams ignoring tickets completely???
I logged multiple tickets the weekend and they were ignored!
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Do you really want them to reply to them? You know its going to be either Eskom, ANC or a random coronal mass ejection that's causing the problems.
 
Deadmanza said:
Why are your teams ignoring tickets completely???
I logged multiple tickets the weekend and they were ignored!
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Hi Deadmanza
We do have our faults but we work hard to avoid these and fix them where necessary. We are terribly sorry for this. Please DM me your reference number so that I can get one of my team members to assist you in this regard.
 
Praeses said:
People should not be sending you any information as you are not registered as a vendor on MyBroadband. Until such a time, please don't ask people for personal information - I'm sure you will understand.
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CoolChick is a legit representative, I'll ask one of the mods to update her title. Not, that it seems anyone cared about mine.
 
WickedMONK3Y said:
I just received the same reply. however I am not home to unplug and reboot anything right now. But I have to ask was this something that was so hard to just put into the network status or announcements? Or at least pop onto the forum to tell us... I mean how long has the core team known about this and how long did it take them to tell anybody etc. etc.

The only thing concerning me is that they mention the DDoS, so do they think that the entire issue was the DDoS or did the Core Team identify something else and they are just mentioning the DDoS? Details people details...
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We did experience a DDOS, yes. We also replaced a faulty optic on a longhaul cable as I posted earlier.
 
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