ajax
Executive Member
My ZTE MC801A is always locked to LTE B28+B3 (gives best upload) and then Auto for 5G where I only get N41.
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Cool Ideas Fixed 5G/4G Feedback Thread
- Thread starter CoolEscalator
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- cool ideas fixed 5g mtn vodacom
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I've done the suggested band locks with the Vodacom sim. I'll be able to fetch the MTN sim tomorrow to test.
In the last two weeks, I only had the morning issue on 23/04/2026, 1/05/2026, 2/05/2026.
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I also asked for a MTN Sim to test if the service would be any better.
Some lady from CISP phoned me said they don't have any mtn Sim cards at the moment. She said she was going to send my ticket to network department to resolve.
No one called me back.
I landed up canceling the Vodacom service.
What do I need to do to try out the mtn service guys?
Some lady from CISP phoned me said they don't have any mtn Sim cards at the moment. She said she was going to send my ticket to network department to resolve.
No one called me back.
I landed up canceling the Vodacom service.
What do I need to do to try out the mtn service guys?
HI there, can you share your ticket reference so that I can check it out?
Apologies for any inconvenience caused here. It seems that our team sent this ticket to our support department for further assistance, however the ticket was marked resolved by the system (not sure if this was in error or not)
This resulted in your ticket not being attended to, which should not have happened.
I will re-open the ticket, and someone should be in touch accordingly
You could have also replied on the ticket to re-open it, as stated here: "This ticket is closed. You may reply to this ticket to reopen it."
Regardless, someone should be in touch accordingly
Much appreciated Cool Beans Operative.
I have re ordered a MTN Sim now. Could you let me know if I could collect it this afternoon?
Thank you for confirming, our team will let you know
Hey @CoolEscalator a quick note about the wireless 5G products. Location change map.
When trying to change my primary location for the service to any location, even on the same roof, it says no coverage.
I needed to contact support to change my location.
It will be cool if we can change our primary location on the fly without having to contact support.
Also, the SIM status is a nice touch and is working well for me, I could instantly know what the issue was.
When trying to change my primary location for the service to any location, even on the same roof, it says no coverage.
I needed to contact support to change my location.
It will be cool if we can change our primary location on the fly without having to contact support.
Also, the SIM status is a nice touch and is working well for me, I could instantly know what the issue was.
HI there, thanks for the feedbackHey @CoolEscalator a quick note about the wireless 5G products. Location change map.
View attachment 1905792
When trying to change my primary location for the service to any location, even on the same roof, it says no coverage.
I needed to contact support to change my location.
It will be cool if we can change our primary location on the fly without having to contact support.
View attachment 1905793
Also, the SIM status is a nice touch and is working well for me, I could instantly know what the issue was.
View attachment 1905795
View attachment 1905796
It should work, but I know MTN's coverage map can be problematic at times.
Can you PM me the address so I can try change it on my end?
Hi Chris.Hey @CoolEscalator a quick note about the wireless 5G products. Location change map.
View attachment 1905792
When trying to change my primary location for the service to any location, even on the same roof, it says no coverage.
I needed to contact support to change my location.
It will be cool if we can change our primary location on the fly without having to contact support.
View attachment 1905793
Also, the SIM status is a nice touch and is working well for me, I could instantly know what the issue was.
View attachment 1905795
View attachment 1905796
Are you not able to use the MTN service in multiple locations?
On the Vodacom package it worked throughout the country.
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MTN tower locks and Vodacom will probably do the same at some point.
Thanks at PBCool.
Can you please explain the rules around the locks.
Is it permanently locked to my house location?
Can I perhaps uses it once in a while in a different location?
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Yeah you can move it but then need to update its location, fixed wireless access rules
Thank you sir. And how is the rules currently around the speed and GB used caps?Yeah you can move it but then need to update its location, fixed wireless access rules
Are they implementing the soft data cap anytime soon?
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Yeah i believe the soft capping is in place already from MTN
Speed test conducted yesterday.
I was able to play Call of Duty Warzone using the MTN 5G through out the night without any disconnections or massive ping spikes as experienced continously with the Vodacom Sim.
William1102
Expert Member
Looking to jump ship to Cool Ideas Vodacom 5G as my Afrihost one is suffering constant packet loss and latency spikes my signal is full and normal vodacom sim is fine.
Anyone here using it with their Unifi setup as I do need to VPN in at times and check on my cameras, has anyone used it successfully with that and Latency for Durban folks?
@PBCool did mention a static IP to me but did not hear anything after that, if this works I am cancelling at Afrihost
Anyone here using it with their Unifi setup as I do need to VPN in at times and check on my cameras, has anyone used it successfully with that and Latency for Durban folks?
@PBCool did mention a static IP to me but did not hear anything after that, if this works I am cancelling at Afrihost
Hi everyone!
Really keen on the Cool Ideas packages ,looks great!
I need to decide between MTN and Vodacom - I'm mainly looking for high donwload speed and a low PING even when traffic is heavy.
What package is the best and which service providor MTN or Vodacom?
I'm based in JHB South- Mulbarton area!
Appreciate the feedback!
Really keen on the Cool Ideas packages ,looks great!
I need to decide between MTN and Vodacom - I'm mainly looking for high donwload speed and a low PING even when traffic is heavy.
What package is the best and which service providor MTN or Vodacom?
I'm based in JHB South- Mulbarton area!
Appreciate the feedback!
HI there, I don't believe we have public IP's available on our 5G packages as yet, but should be in the pipeline.
However there are ways around that, such as cloudflare tunnels, or something similar like Tailscale that does not require a domain like cloudflare does.
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