Crystal Web ADSL performance feedback thread Part 3...

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DJ... said:
Browsing MyBB? Seems to be having some issues unrelated to us.

All other browsing seems fine. MyBB threw a Cloudfare error a few minutes ago, so I suspect it's related to their hosting.

Busy investigating a bit further at the moment...
Click to expand...

Yes, I just had the same issue.
 
Thanks for checking, I am having problems with all sites. Local ones seems to be a bit better. Did a tracert to mybb:

Tracing route to mybroadband.co.za [104.20.71.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 11 ms 11 ms 11 ms cdsl1-rba-vl2253-ipc.ip.isnet.net [196.38.73.182]
4 11 ms 11 ms 11 ms cdsl1-rba-vl2253.ip.isnet.net [196.38.73.181]
5 11 ms 10 ms 11 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 14 ms 14 ms 15 ms core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]
7 185 ms 184 ms 184 ms 168.209.201.85
8 183 ms 182 ms 182 ms xe-4-3-2.edge3.London1.Level3.net [195.50.124.33]
9 197 ms 193 ms 192 ms ae-234-3610.edge5.london1.Level3.net [4.69.166.53]
10 192 ms 192 ms 195 ms ae-234-3610.edge5.london1.Level3.net [4.69.166.53]
11 255 ms 201 ms 201 ms ldn-b5-link.telia.net [213.248.96.37]
12 189 ms 189 ms 189 ms ldn-bb2-link.telia.net [80.91.248.94]
13 201 ms 182 ms 185 ms ldn-b5-link.telia.net [213.155.136.77]
14 194 ms 193 ms 192 ms cloudflare-ic-306325-ldn-b3.c.telia.net [62.115.42.242]
15 * 183 ms 182 ms 104.20.71.110

Trace complete.

BTW is there a DNS server I should be using for Crystalweb or should I just leave it blank or on the google one?
 
Rohan said:
Thanks for checking, I am having problems with all sites. Local ones seems to be a bit better. Did a tracert to mybb:

Tracing route to mybroadband.co.za [104.20.71.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 11 ms 11 ms 11 ms cdsl1-rba-vl2253-ipc.ip.isnet.net [196.38.73.182]
4 11 ms 11 ms 11 ms cdsl1-rba-vl2253.ip.isnet.net [196.38.73.181]
5 11 ms 10 ms 11 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 14 ms 14 ms 15 ms core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]
7 185 ms 184 ms 184 ms 168.209.201.85
8 183 ms 182 ms 182 ms xe-4-3-2.edge3.London1.Level3.net [195.50.124.33]
9 197 ms 193 ms 192 ms ae-234-3610.edge5.london1.Level3.net [4.69.166.53]
10 192 ms 192 ms 195 ms ae-234-3610.edge5.london1.Level3.net [4.69.166.53]
11 255 ms 201 ms 201 ms ldn-b5-link.telia.net [213.248.96.37]
12 189 ms 189 ms 189 ms ldn-bb2-link.telia.net [80.91.248.94]
13 201 ms 182 ms 185 ms ldn-b5-link.telia.net [213.155.136.77]
14 194 ms 193 ms 192 ms cloudflare-ic-306325-ldn-b3.c.telia.net [62.115.42.242]
15 * 183 ms 182 ms 104.20.71.110

Trace complete.

BTW is there a DNS server I should be using for Crystalweb or should I just leave it blank or on the google one?
Click to expand...

We do have a self-support portal with these listed - http://support.crystalweb.co.za/hc/en-us

Best bet is to always use our DNS servers for optimal performance...
 
Enigma_ said:
Any update on the portal and possible top-ups?
Click to expand...

Usage graph on the portal is still not right.

I see it's pulling some data from the current month, which is a sign of improvement. It still makes no sense though.

The other pages, like Vidi Streaming, just give you "page not found" errors.
 
Shalin_ZN said:
Usage graph on the portal is still not right.

I see it's pulling some data from the current month, which is a sign of improvement. It still makes no sense though.

The other pages, like Vidi Streaming, just give you "page not found" errors.
Click to expand...


Most of the navigation links resolve to 404. Any indication of an update? I know these things take time to implement, but an update would be great.

Thanks.
 
Orihalcon said:
I think currently you have to upgrade your account?

Don't think they have top ups at present.
Click to expand...

yeah seems like it

We do not have any small top ups, you can only top up to the next available cap size from the one you are on and will be charged the difference
 
uberutang said:
yeah seems like it

We do not have any small top ups, you can only top up to the next available cap size from the one you are on and will be charged the difference
Click to expand...

We allow this upgrade to be temporary for the month which no other ISPs allow for. We're busy testing the new topup features in the new portal deployments...
 
Can I make a request here please? Could the usage stats emails be split between peak and off peak. Not two emails, just split the stats out. Would like to track usage while the portal is not available. I guess the totals could be used but would prefer if I had up/down stats to see.
 
acidman1 said:
Can I make a request here please? Could the usage stats emails be split between peak and off peak. Not two emails, just split the stats out. Would like to track usage while the portal is not available. I guess the totals could be used but would prefer if I had up/down stats to see.
Click to expand...

They already do so for capped accounts. Uncapped accounts they don't but it will be available for all to see in the coming days...
 
DJ... said:
They already do so for capped accounts. Uncapped accounts they don't but it will be available for all to see in the coming days...
Click to expand...

I am on a capped account and only get my stats like this:
Date/Time:
UserName:
Total Sent(Mb):
Total Received(Mb):
Total Combined (Mb):
Comment: Peak: /102400MB Late: /20971520MB
Click to expand...

Would like total sent and received to be Peak Sent/Peak Received and Late Sent/Late Received. Hoping that the new portal will have those details, but for now gives me chance to write something that scrapes emails :)
 
Don't writ a parser for the mails. They're changing entirely. :D

Splitting up and down stats may be included in advanced stats but will only confuse your average Joe in our experience to set it up as default...
 
DJ... said:
Don't writ a parser for the mails. They're changing entirely. :D

Splitting up and down stats may be included in advanced stats but will only confuse your average Joe in our experience to set it up as default...
Click to expand...

Spoiling my fun there. At least split the Peak and Late stats please as on capped those are the ones you would want to watch and not get surprise capped.
 
acidman1 said:
Spoiling my fun there. At least split the Peak and Late stats please as on capped those are the ones you would want to watch and not get surprise capped.
Click to expand...

Those are split in the email you quoted there in the comments field. And on the portal you'll see it splitting as well, although not always updating as the final build has not deployed yet...
 
An incorrect cancellation confirmation email was sent to numerous customers. Apologies. A test email group was accidentally loaded up during some dev testing and fired off. I've had some choice words with the guys. This is an error on our part and my apologies for any confusion in this regard...
 
DJ... said:
An incorrect cancellation confirmation email was sent to numerous customers. Apologies. A test email group was accidentally loaded up during some dev testing and fired off. I've had some choice words with the guys. This is an error on our part and my apologies for any confusion in this regard...
Click to expand...

"Choice words..." I really don't like that part of my job :/
But at least I know what that email was about, thanks for the heads up
 
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