Crystal Web ADSL performance feedback thread Part 3...

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What would an 8 Meg Home Premium Uncapped package cost, with line rental? I know it's R499 now with the discount for the data package, but no idea what line rental would be, and if the R50 bundle discount price would still apply.
 
Is there any difference in the premium uncapped 4mb and the 150g capped product for streaming etc? I am currently on the uncapped 4mb but hardly ever go over 100g per month so to save some bucks thinking of moving to the 150g capped.
 
Madaboutbullterriers said:
Is there any difference in the premium uncapped 4mb and the 150g capped product for streaming etc? I am currently on the uncapped 4mb but hardly ever go over 100g per month so to save some bucks thinking of moving to the 150g capped.
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There isn't supposed to be any difference. That said, capped accounts are totally unshaped, whereas uncapped accounts could experience shaping if need be.

Don't forget that capped accounts are uncapped from midnight to 6pm from next month.
 
Bryn said:
There isn't supposed to be any difference. That said, capped accounts are totally unshaped, whereas uncapped accounts could experience shaping if need be.

Don't forget that capped accounts are uncapped from midnight to 6pm from next month.
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I stand to be corrected here, but I believe the capped accounts are not guaranteed to be unshaped, it all depends on the network status. There was some previous discussion on this a back in this thread or maybe even the Part 2 thread.
 
I suspect that shaping may be applied as necessary during the unmetered periods?
 
Bernie said:
I stand to be corrected here, but I believe the capped accounts are not guaranteed to be unshaped, it all depends on the network status. There was some previous discussion on this a back in this thread or maybe even the Part 2 thread.
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We've always tried to adopt as honest and transparent policies as possible and have been very open about this subject. Any network that is contended will apply traffic management to some degree. This is why the term unshaped is very problematic as no home customer is truly ever buying 1:1 bandwidth. If you were getting 1:1 bandwidth prices would all have to be massively hiked and ISPs would in essence just become brokers and providers of some configured server hardware. But unfortunately this has become the accepted nomenclature in the industry. People want to hear the word unshaped and if you ethically feel wrong in using the term, people simply say "well company z says unshaped so I will go with them."

Any service offered on a 1:1 basis will have to be covered by an SLA for said service. So unless you are paying for an SLA you are not going to be uncontended. And how is contention managed? Well, by applying traffic management rules of some sort. Which to an end user is just shaping, and a semantic argument that will always have the same net-result in terms of what happens network side.

So while we cannot sign SLAs for guaranteed performance, we can try to let our track record speak for itself when it comes to network management policies and performance. We tend to operate the network with as little contention as possible. We've achieved below 10:1 average network contention by our calculations, for over a year. Employing smart technology means you can do this without customers even noticing any contention, and how we do that is part of the secret sauce that makes our network perform so well. We adopted an approach from day 1 of high volume and low margin. The higher the volumes the better our own economies of scale and the more we can actually lower contention. This is why we encourage others to help us achieve those economies of scale by getting more people on board. What traditionally would be an opportunity by some ISPs to milk the profit, we see as an opportunity to reinvest in the network, as we honestly believe that we have better return on investment with Crystal Web than we would investing that cash elsewhere or buying fancy cars. That's what it boils down to. It means we don't have the massive marketing budgets of other ISPs or huge resources. We instead give that back to subscribers and hope that in return you will be brand advocates for us, while adopting network technology and a business model that becomes more and more efficient with a greater number of users.

So to answer your question succinctly (TL;DR) the term unshaped creates a perception that we don't believe any home product can necessary live up to but is used endemically and has become so ingrained in the nomenclature of buying, that even we have to concede to its use, because people don't want semantic arguments nor to have to understand networking on an in-depth basis. They just want a decent performing internet connection, which is what we try to deliver day in and day out.
 
Sinbad said:
I suspect that shaping may be applied as necessary during the unmetered periods?
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During business hours it is not an "unshaped" service. We will try to offer that, but it's not marketed as full time unshaped, and it would be very silly to do so as nobody could ever realistically deliver on that while trying to offer services to business customers as well. Then again, premium home uncapped customers know the service operates unshaped even during these hours. So it's all about how you manage the network smartly.
 
Crystal Web Management said:
During business hours it is not an "unshaped" service. We will try to offer that, but it's not marketed as full time unshaped, and it would be very silly to do so as nobody could ever realistically deliver on that while trying to offer services to business customers as well. Then again, premium home uncapped customers know the service operates unshaped even during these hours. So it's all about how you manage the network smartly.
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Thanks for the last two posts. Nice knowing you guys are honest about things. What I was getting at though was that surely a capped product will receive higher priority on the network than an uncapped product? Although being unshaped is an illusion, capped customers won't stand for any particular protocol not performing optimally at any given moment. Especially when all ISPs claim that their capped accounts are unshaped. Even you guys list a feature of the capped accounts as priority bandwidth, which is not claimed for Home Premium Uncapped.
 
are there different pricing for VDSL as compared to ADSL in terms of line bundles? How much more does VDSL cost, as compared to ADSL, big difference or not?
 
I have a query regarding the deployment of infrastructure if a certain number of CW members live within a 5km proximity of each other.

Is this really the case? 5km is fairly large, would this be 5km circumference around your house? Would this come down to a certain number of members being within a certain block/street before lines can be run?

We have been canvassing for names and data from our suburb, currently around 250 account details, location, ISP etc. Im positive we can get 40-50 CW members within this area, but how would CW actually then deploy lines? Run down each street so that each member can get it?

How long would it take this infrastructure to be deployed? I think additional info is needed here if possible?
 
Surv0 said:
I have a query regarding the deployment of infrastructure if a certain number of CW members live within a 5km proximity of each other.

Is this really the case? 5km is fairly large, would this be 5km circumference around your house? Would this come down to a certain number of members being within a certain block/street before lines can be run?

We have been canvassing for names and data from our suburb, currently around 250 account details, location, ISP etc. Im positive we can get 40-50 CW members within this area, but how would CW actually then deploy lines? Run down each street so that each member can get it?

How long would it take this infrastructure to be deployed? I think additional info is needed here if possible?
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It is 5 square kilometres, not circumference. So yes it is a very large area. And we can deploy within 6 weeks (maybe sooner) if there is a nearby on-net location, or it can take up to 3 months if we have to build the fibre in from a DFA aggregation node nearby, depending on wayleaves. We are not only using DFA for this though as we have access over multiple fibre backbones so there is a lot of coverage on our part already.
 
Crystal Web Management said:
It is 5 square kilometres, not circumference. So yes it is a very large area. And we can deploy within 6 weeks (maybe sooner) if there is a nearby on-net location, or it can take up to 3 months if we have to build the fibre in from a DFA aggregation node nearby, depending on wayleaves. We are not only using DFA for this though as we have access over multiple fibre backbones so there is a lot of coverage on our part already.
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Are it is LTE-A?
 
Crystal Web Management said:
It is 5 square kilometres, not circumference. So yes it is a very large area. And we can deploy within 6 weeks (maybe sooner) if there is a nearby on-net location, or it can take up to 3 months if we have to build the fibre in from a DFA aggregation node nearby, depending on wayleaves. We are not only using DFA for this though as we have access over multiple fibre backbones so there is a lot of coverage on our part already.
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Thanks for this. We are first in line, think 40-50 users in Plumstead is easy peasy. We have a survey of over 250 people in the hood who are interested in moving to fibre. Details have been handed over to CW.
 
dj2381 said:
This all sounds great, I suppose the uncapped is shaped vs the capped unshaped though? is there any data rollover?
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I do over 400Gb a month on my 10mb/s premium uncapped and have never seen any shaping other than downloads running at about 4mb/s during peak sometimes.

Browsing, Netflix, Youtube, Gaming is always perfect.

Was on capped before and other than the downloading its exactly the same.
 
Crystal Web Management said:
During business hours it is not an "unshaped" service. We will try to offer that, but it's not marketed as full time unshaped, and it would be very silly to do so as nobody could ever realistically deliver on that while trying to offer services to business customers as well. Then again, premium home uncapped customers know the service operates unshaped even during these hours. So it's all about how you manage the network smartly.
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Frankly I've never not had full line speed on any protocol when I was on capped (which I may now go back to with the new pricing).
 
are there different pricing for VDSL as compared to ADSL in terms of line bundles? How much more does VDSL cost, as compared to ADSL, big difference or not?
 
Mr. Not Paul Hjul, will yesterday's announcement be delayed another day? I'm looking forward to getting an answer to my questions :)
 
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