Crystal Web ADSL performance feedback thread Part 3...

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Crystal Web Management said:
We've always tried to adopt as honest and transparent policies as possible and have been very open about this subject.

we can try to let our track record speak for itself
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And that's why 99% of CW customers don't care about price versus other less honest and full of problems providers imo ......
 
Bryn said:
Thanks for the last two posts. Nice knowing you guys are honest about things. What I was getting at though was that surely a capped product will receive higher priority on the network than an uncapped product? Although being unshaped is an illusion, capped customers won't stand for any particular protocol not performing optimally at any given moment. Especially when all ISPs claim that their capped accounts are unshaped. Even you guys list a feature of the capped accounts as priority bandwidth, which is not claimed for Home Premium Uncapped.
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The bold text is what I was wondering as well. Considering moving from a premium uncapped account to a capped account, I'd expect the same, if not better, delivery any and all time of day.

On a side note (and off topic): is this reasoning of capped vs uncapped delivery still relevant?
 
MrR said:
The bold text is what I was wondering as well. Considering moving from a premium uncapped account to a capped account, I'd expect the same, if not better, delivery any and all time of day.

On a side note (and off topic): is this reasoning of capped vs uncapped delivery still relevant?
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Also interested to know.
 
new_in_za2 said:
Mr. Not Paul Hjul, will yesterday's announcement be delayed another day? I'm looking forward to getting an answer to my questions :)
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We've hit a bit of a snag on announcing one or two things. Will be this week on various announcements but committing to exact dates is causing more hassles that result in more delays. We're going to be releasing more information this week about a ton of new things happening and available.
 
Crystal Web Management said:
We've hit a bit of a snag on announcing one or two things. Will be this week on various announcements but committing to exact dates is causing more hassles that result in more delays. We're going to be releasing more information this week about a ton of new things happening and available.
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Understood. I still look forward to getting my questions answered :)

And now for a question that's probably best suited for live support, but likely someone here knows... I'll probably be running out of cap this month due to special circumstances. What are my options for topping up my cap or temporarily extending my cap this month?
 
new_in_za2 said:
Understood. I still look forward to getting my questions answered :)

And now for a question that's probably best suited for live support, but likely someone here knows... I'll probably be running out of cap this month due to special circumstances. What are my options for topping up my cap or temporarily extending my cap this month?
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I had to top up last month and it was a flat R5/Gb. You pick the amount.
 
new_in_za2 said:
Understood. I still look forward to getting my questions answered :)

And now for a question that's probably best suited for live support, but likely someone here knows... I'll probably be running out of cap this month due to special circumstances. What are my options for topping up my cap or temporarily extending my cap this month?
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msquared said:
I had to top up last month and it was a flat R5/Gb. You pick the amount.
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I remember you can upgrade to the next available capped package for the rest of this month, pay the difference and still be on your original package next month.

Did this change CW?
 
I was looking forward to the Monday announcement and it didn't happen, and then the Tuesday announcement and that didn't happen either. :(

I don't even know what's real anymore.
 
Bryn said:
I was looking forward to the Monday announcement and it didn't happen, and then the Tuesday announcement and that didn't happen either. :(

I don't even know what's real anymore.
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You only noticed the trend now? :D
 
Bryn said:
I was looking forward to the Monday announcement and it didn't happen, and then the Tuesday announcement and that didn't happen either. :(

I don't even know what's real anymore.
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They teasing you Bryn. Its all for you ;) :D
 
snail112 said:
There is no portal at this stage. It is still in development as they redesigning everything.
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Oh, thanks.

Must say it's a rocky start.

Signed up for a free account to test their network to see if latencies really are lower, as it could perhaps help me. Low and behold the free accounts only go up to 10Mb/s.

Now I am getting 2x usage notification emails per day which I never asked for, and when I wanted to log into the portal to see if there was some way to disable it, I find out there is no portal.

Will just mark it as spam then.
 
Kingofmybbknowitalls said:
Oh, thanks.

Must say it's a rocky start.

Signed up for a free account to test their network to see if latencies really are lower, as it could perhaps help me. Low and behold the free accounts only go up to 10Mb/s.

Now I am getting 2x usage notification emails per day which I never asked for, and when I wanted to log into the portal to see if there was some way to disable it, I find out there is no portal.

Will just mark it as spam then.
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I understand them limiting the test account, and latency isn't affected by line speed so it's understandable.

And if you just ask live chat they will disable the e-mails. 99% of the things you want to do can be done with live chat.
 
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