Crystal Web ADSL performance feedback thread Part 3...

[Orihalcon]

Ive had zero issues the entire time. Guys with faster lines may notice something that I dont though.

Indeed!

If I was on 40mb or lower I'd never had known I had an issue.

Other than general throughput I've had zero problems with ping, latency, streaming or anything else. The service there remains rock solid.

 

[lestoran]

You guys are real lucky.

- Downloading on my 20Mb/s line averages about 50Kb/s.
- Can't watch flash movies at all form an educational site I frequent.
- Webpages load slow or need to be refreshed to complete.
- Loose connection on Slack every now and then

Netflix and Youtube for some reason is perfect in HD even when running multiple streams at the same time. So I know its not my line.

Sounds suspiciously like shaping....

 

[MickeyD]

You guys are real lucky.

- Downloading on my 20Mb/s line averages about 50Kb/s.
- Can't watch flash movies at all form an educational site I frequent.
- Webpages load slow or need to be refreshed to complete.
- Loose connection on Slack every now and then

Netflix and Youtube for some reason is perfect in HD even when running multiple streams at the same time. So I know its not my line.

Sounds suspiciously like shaping....

Zero shaping.

 

[new_in_za2]

So, there's some slight progress. I sent the following two screenshots to Crystal Web support:

These show that there is massive packet loss going on, that the packet loss appears inside Internet Solutions' network and that there's no packetloss to the exchange. Finally support told me that they'd escalate the problem. Now I guess I have to wait till someone figures out what is going on with CW/IS, but at least something might happen now.

 

[Icemanbrfc]

Indeed!

If I was on 40mb or lower I'd never had known I had an issue.

Other than general throughput I've had zero problems with ping, latency, streaming or anything else. The service there remains rock solid.

if you were on a 40 meg line, and you were streaming, then yes, you might not notice any issues if the video plays fine. However, i suspect, many people who are having issues are gamers, who would notice pings hitting the roof, while their speeds remain good. Ive noticed this on the other threads as well, where people complain about latency, but their streaming, downloads etc were okay.

 

[Icemanbrfc]

So, there's some slight progress. I sent the following two screenshots to Crystal Web support:

These show that there is massive packet loss going on, that the packet loss appears inside Internet Solutions' network and that there's no packetloss to the exchange. Finally support told me that they'd escalate the problem. Now I guess I have to wait till someone figures out what is going on with CW/IS, but at least something might happen now.

sorry didnt read all of your posts, but how are the other ISP's for you either a backup account or test account? Are you experiencing similar issues with them?

 

[new_in_za2]

For those who care, I now also set up Smokeping to better track these Crystal Web problems. Results so far:

No packet loss to the exchange, lots of packet loss reaching Level 3.

 

[Rickster]

and what "exchange" is this exchange.crystalweb.co.za

 

[new_in_za2]

It's what Crystal Web support always asks me to test against, which is why it's included.

 

[Orihalcon]

Anyone in the know...

Outage No: 127438 - ADSL services in the durbanville l6 isam 1 (021975-021976, 021979) area may be inaccessible due to an outage. Logged on : 23-Oct 01:52

This seems to be affecting my area. How can I get an ETR on this?

 

[Orihalcon]

Impressed.

Ticket logged last night just after 17:00

Got a call from Telkom this morning.

Okay Telkom...let's play. Please be quick!

 

[Ho3n3r]

Impressed.

Ticket logged last night just after 17:00

Got a call from Telkom this morning.

Okay Telkom...let's play. Please be quick!

:crylaugh:

Only took them 22 days to even diagnose my issue.

 

[Orihalcon]

:crylaugh:

Only took them 22 days to even diagnose my issue.

Haha.

Well in my case it is complete connection loss. Should be quick to diagnose that at least!

 

[Ho3n3r]

Haha.

Well in my case it is complete connection loss. Should be quick to diagnose that at least!

You'd think, hey. But mine was only packet loss. The first 2 things they "diagnosed", was exchange congestiion, and then lightning.

Needless to say, it turned out to be neither.

 

[Orihalcon]

You'd think, hey. But mine was only packet loss. The first 2 things they "diagnosed", was exchange congestiion, and then lightning.

Needless to say, it turned out to be neither.

Got a call a couple hours ago. Guy in front of my house. Which did not help since I'm at work...and I told the operator this this morning!

Anyway. Rescheduled for tomorrow morning IF the problem is not at the exchange box or breakout point - which I am fairly sure it is.

Not too shabby Telkom. Quick service does exist from you.

 

[Ho3n3r]

Got a call a couple hours ago. Guy in front of my house. Which did not help since I'm at work...and I told the operator this this morning!

Anyway. Rescheduled for tomorrow morning IF the problem is not at the exchange box or breakout point - which I am fairly sure it is.

Not too shabby Telkom. Quick service does exist from you.

My issue was only diagnosed 2 weeks after the first time a technician came. Give it a chance, they'll find a way to drag it out somehow, unless the issue is on your premises.

 

[Orihalcon]

My issue was only diagnosed 2 weeks after the first time a technician came. Give it a chance, they'll find a way to drag it out somehow, unless the issue is on your premises.

Yea. If the problem is not on the exchange then tomorrow he'll run a laser through the junction box to my end point to check for cable breaks. If none is found it's the Alcatel fibre modem telkom gave me that will be replaced and the likely culprit.

 

[new_in_za2]

Got a call a couple hours ago. Guy in front of my house. Which did not help since I'm at work...and I told the operator this this morning!

Oh, he called you? What a luxury. When Telkom shows up unannounced at my home, the guy calls someone else than me, gets no reply and then drives off again.

 

[Orihalcon]

Oh, he called you? What a luxury. When Telkom shows up unannounced at my home, the guy calls someone else than me, gets no reply and then drives off again.

Quite fortunate indeed.

Even had the decency to reschedule at a time that suits both of us tomorrow morning.

 

[Bighit]

Anyone else get their usage reports delivered to their spam folder today?