Crystal Web ADSL performance feedback thread Part 3...

[lestoran]

Anybody on any of the business capped accounts?

See its only "uncapped" from 0:00 to 6:00 like home capped used to be so wondering if perhaps I'll get the performance I used to from there?

 

[Ho3n3r]

Anyone else get their usage reports delivered to their spam folder today?

Well spotted. Mine was in spam as well. Gmail.

I can't for the life of me think why, though, as the formatting and info looks exactly the same as the previous day - except for the usage numbers and date, of course.

 

[Icemanbrfc]

Well spotted. Mine was in spam as well. Gmail.

I can't for the life of me think why, though, as the formatting and info looks exactly the same as the previous day - except for the usage numbers and date, of course.

Mine was okay and into my inbox

 

[Ho3n3r]

Mine was okay and into my inbox

Well 2 on the same day can't be a coincidence. Or is there a reason why it might be? It's never been there before.

No obvious reason is popping out at me.

 

[Ho3n3r]

OK, looking at the full original mail, I get this in the original message details:

DMARC: FAIL Learn more

And in the header:

Authentication-Results: mx.google.com;
spf=neutral (google.com: 196.26.208.67 is neither permitted nor denied by domain of usage@crystalweb.co.za) smtp.mailfrom=usage@crystalweb.co.za;
dmarc=fail (p=QUARANTINE dis=QUARANTINE) header.from=crystalweb.co.za

Compared to yesterday:

Authentication-Results: mx.google.com;
spf=neutral (google.com: 196.26.208.67 is neither permitted nor denied by domain of usage@crystalweb.co.za) smtp.mailfrom=usage@crystalweb.co.za

So it seems Gmail incorrectly flagged it as a spam email address all of a sudden, after not doing it for over a year. Random.

 

[landryc]

Anyone else get their usage reports delivered to their spam folder today?

Same thing on my side (Yahoo mail).

 

[milan188]

Probably some people flagged these as spam and google treats it as spam now

 

[Rohan]

I have been having latency problems with CW for a month now and CW blamed the local Telkom exchange.My contact at Telkom phoned me this morning and asked me to come to the exchange. We ran through a lot of tests and there is no problems at the exchange at all. Everything is running smoothly with no latency problems or packet loss problems. Tested with CW account and the latency problems are back.

I am at the point where I am also thinking of canceling my CW account. I am paying for them and AH at the moment due to the problems I have been having and it's just wrong that I have to have two accounts - one for gaming and one for downloading/browsing etc.

The silence from CW on this page just tells me they know exactly where the problems are and are either not willing or able to fix it.

 

[Ho3n3r]

I have been having latency problems with CW for a month now and CW blamed the local Telkom exchange.My contact at Telkom phoned me this morning and asked me to come to the exchange. We ran through a lot of tests and there is no problems at the exchange at all. Everything is running smoothly with no latency problems or packet loss problems. Tested with CW account and the latency problems are back.

I am at the point where I am also thinking of canceling my CW account. I am paying for them and AH at the moment due to the problems I have been having and it's just wrong that I have to have two accounts - one for gaming and one for downloading/browsing etc.

The silence from CW on this page just tells me they know exactly where the problems are and are either not willing or able to fix it.

OK so you tested from your PC with CW, but not with a Telkom test account - only took the word of the Telkom tech testing directly from the exchange? Perhaps do that first before jumping to unfair conclusions. Telkom employees are wrong more often than they are right, in my experience.

 

[Rohan]

OK so you tested from your PC with CW, but not with a Telkom test account - only took the word of the Telkom tech testing directly from the exchange? Perhaps do that first before jumping to unfair conclusions. Telkom employees are wrong more often than they are right, in my experience.

We have tested with CW, Afrihost and Telkom - CW is the only one giving problems - so not jumping to conclusions here unlike you. We tested both from the exchange and from my own pc as well.

 

[MickeyD]

We have tested with CW, Afrihost and Telkom - CW is the only one giving problems - so not jumping to conclusions here unlike you. We tested both from the exchange and from my own pc as well.

You'd better edit out that he allowed you into the exchange... it could get him fired.

 

[Orihalcon]

Props to Telkom!

Great fault support technician that came and helped me today. Pulled new fibre into the house and got me up and running again.

Well done.

And by extension thank you CW for managing the fault and getting Telkom on it.

 

[Ho3n3r]

We have tested with CW, Afrihost and Telkom - CW is the only one giving problems - so not jumping to conclusions here unlike you. We tested both from the exchange and from my own pc as well.

Unlike me? Well you're the doofus who only mentioned testing from CW, so I'm only leading to conclusions due to you half-arsing your info.

Good that you've decided to try harder this time.

 

[Ho3n3r]

Props to Telkom!

Great fault support technician that came and helped me today. Pulled new fibre into the house and got me up and running again.

Well done.

And by extension thank you CW for managing the fault and getting Telkom on it.

Great to hear. I guess their guys working on fibre are more willing to work.

 

[Orihalcon]

Great to hear. I guess their guys working on fibre are more willing to work.

Openserve is outsourcing all fibre work to contractors it seems.

The techie is one of two guys only that services the northern suburbs. Crazy.

Seems even his post might be outsourced in the coming years.

 

[MickeyD]

Openserve is outsourcing all fibre work to contractors it seems.

The techie is one of two guys only that services the northern suburbs. Crazy.

Seems even his post might be outsourced in the coming years.

"months"....

 

[Geoff.D]

Unlike me? Well you're the doofus who only mentioned testing from CW, so I'm only leading to conclusions due to you half-arsing your info.

Good that you've decided to try harder this time.

Huh? I had no problem understanding what he said in his post, pretty clear to me that only the tests to CW failed.

 

[Bryn]

Some of you might remember that I ordered the Ubiquiti UniFi Security Gateway and UniFi Cloud Key to pair up with my existing three UniFi wireless APs and gain total insight into my network. This was mostly so that never again can I lose a massive amount of data and not know exactly where it went or if my household was responsible.

Well, the two items finally arrived yesterday. And at the moment I'm just about ready to take all my Ubiquiti products, throw them in a big box together and set it on fire.

I stayed up all night trying to install those stupid things. The gateway was unbelievably finicky to set up, even after the point that I realised that subnets must be different for the LAN and router. Switching the devices around so that the new gateway was 192.168.1.1, with all LAN devices 1.x too, and just the router at 192.168.2.1 was some Tower of Hanoi bs.

After around 6 hours I had the gateway working perfectly, with all devices where they should be. The router connected to the WAN port of the USG, the network switch connected to the LAN port of the USG and the last port in the switch contained the Cloud Key ready for deployment. I had to do all sorts of crap involving Command Prompt and about 4 more programs that I had to download, including a real pain in the ass called putty so I could SSH into the various pieces of equipment. Without all this command line stuff there isn't a prayer it would have worked.

Near the end of the previous operation I was using TeamViewer with a Ubiquiti employee, and he offered to help with migrating the controller to the Cloud Key. We got the APs across just fine, and then the whole network collapsed when we tried to migrate the UniFi gateway. You wouldn't think a network was something that could crash, but mine crashed. Nothing worked, nothing was accessible, direct LAN connections to the router and gateway while separating them were unable to correct issues.

So around 8am this morning I had to reset all equipment and quickly configure everything as it used to be so that the family could have internet today.

 

[Geoff.D]

Props to Telkom!

Great fault support technician that came and helped me today. Pulled new fibre into the house and got me up and running again.

Well done.

And by extension thank you CW for managing the fault and getting Telkom on it.

So tell me how old is this installation? complete new fibre? Definitely proved to be a cable break and not just a bad splice?
Do you know who did the original installation? Maybe it was the same splicer wandering around our area declaring splices are "good enough for FTTH" !

 

[MickeyD]

Ubiquiti UniFi Security Gateway and UniFi Cloud Key .....

Chat to Sinbad?