Crystal Web ADSL performance feedback thread Part 3...

[Bryn]

My Ubiquiti network is finally up and running successfully. Rejoice!

 

[AfricanTech]

My Ubiquiti network is finally up and running successfully. Rejoice!

Great. We expect the gory details to be shared (although I'm not sure that this is the correct thread}

 

[Orihalcon]

CW fast becoming the worst ISP for gaming, whether that's an IS problem in general or not, it's not getting fixed. Can't believe it all started out so good and the worst part is, the account is perfect for everything else internet related

Hmmm. I was playing some Evolve on EU servers and my ping was solid at 160. US servers that gave issues?

 

[Mephisto_Helix]

Hmmm. I was playing some Evolve on EU servers and my ping was solid at 160. US servers that gave issues?

I was seeing it everywhere (bbc below) but deff worse on the US servers ja. And random as hell too, can be fine for 6 hours and then up to meh for the next 6 like.

 

[Bryn]

Great. We expect the gory details to be shared (although I'm not sure that this is the correct thread}

Nothing too hectic. Eventually I decided that the hardware was being problematic and that I was not to blame.

The solution was to factory reset the gateway. Then do it again immediately afterwards. Then again. Then again. Then once more for good measure. Then try configure it again when it had actually decided to do a factory reset somewhere along the line. I think the UniFi software is great, but the gateway hardware is total crap. I just hope it stays working for a long, long time now.

It's this simple to install everything:

- factory reset the gateway a hundred times (unless coming out the box)
- change your router to 192.168.2.1/ any other subnet
- connect Cloud Key to switch, gateway to switch (via LAN), router to gateway (via WAN) and boot it all up after a min without power.
- trust that the gateway is working
- attempt to configure the Cloud Key over and over until it works. Took me 4 attempts.
- adopt the gateway, then the APs
- ???
- profit!


So basically, stay the hell away from Ubnt's useless employees and support documentation and never trust Ubnt hardware's ability to factory reset no matter what the pretty lights might indicate.

Two extra lines in the quick start guide would have let me set this stuff up in minutes:

- different subnets for LAN & WAN!
- our USG & Cloud Key are a bit s**t, so if everything is connected right, keep trying to configure them until you succeed.

 

[Ho3n3r]

CW fast becoming the worst ISP for gaming, whether that's an IS problem in general or not, it's not getting fixed. Can't believe it all started out so good and the worst part is, the account is perfect for everything else internet related

Used it Sunday for a solid 3 hours - no issues.

 

[SauRoNZA]

- different subnets for LAN & WAN!

Erm, there's that amateur hour factor again.

This is the case for ALL routing devices that have a WAN interface. They simply cannot be on the same subnet.

Otherwise it wouldn't be a router but a switch.

I'm willing to bet the hardware is perfectly fine...

 

[ajan]

Just received this SMS

Crystal Web services terminated as a result of infosec investigations. Contact legal@crystalweb.co.zaA for all disputes in this regard

Anyone else get one of these yet?

 

[Orihalcon]

Nope. No idea what that is about.

Chat to their live support.

 

[ajan]

Nope. No idea what that is about.

Chat to their live support.

They are not allowed to give me any info, now I have to email. Such a waste of time

 

[Bryn]

Erm, there's that amateur hour factor again.

This is the case for ALL routing devices that have a WAN interface. They simply cannot be on the same subnet.

Otherwise it wouldn't be a router but a switch.

I'm willing to bet the hardware is perfectly fine...

I was quite happy to run the router off the switch. Try again.

 

[zolly]

CW fast becoming the worst ISP for gaming, whether that's an IS problem in general or not, it's not getting fixed. Can't believe it all started out so good and the worst part is, the account is perfect for everything else internet related

I play on EU Overwatch/LoL/Dota/etc. Have solid 160 - 180 ping almost all the time.

 

[zolly]

Just received this SMS

Crystal Web services terminated as a result of infosec investigations. Contact legal@crystalweb.co.zaA for all disputes in this regard

Anyone else get one of these yet?

You sure that's legit? With all the info that's been leaked it might be someone "pranking" you.

 

[ajan]

You sure that's legit? With all the info that's been leaked it might be someone "pranking" you.

It's legit, my account doesn't work anymore. Still no email with info, instead I have to go get the info on their behalf it seems.

 

[SauRoNZA]

I was quite happy to run the router off the switch. Try again.

Huh?

Why would you then use the WAN interface?

WAN = Routing.
LAN = Switching.

 

[Bryn]

Huh?

Why would you then use the WAN interface?

WAN = Routing.
LAN = Switching.

Because that's how it's supposed to be connected. I'm saying the issues persisted with the router temporarily connected via the switch.

Look, Ubnt's own support were fumbling around unsure of what to do over TeamViewer once the gateway screwed the network up. Setting everything up correctly was simple enough, but you had to be aware of the fact that the cloud controller and gateway are incredibly finicky and setup must be attempted over and over again until you succeed. I don't see how you can defend products that work that way.

 

[Sinbad]

Because that's how it's supposed to be connected. I'm saying the issues persisted with the router temporarily connected via the switch.

Look, Ubnt's own support were fumbling around unsure of what to do over TeamViewer once the gateway screwed the network up. Setting everything up correctly was simple enough, but you had to be aware of the fact that the cloud controller and gateway are incredibly finicky and setup must be attempted over and over again until you succeed. I don't see how you can defend products that work that way.

My setup worked first time, once I'd reset them and decided not to try to retrofit into my existing network structure.

 

[Bryn]

My setup worked first time, once I'd reset them and decided not to try to retrofit into my existing network structure.

I also reset and unplugged everything else and started with the cloud controller. But the cloud key took 4 attempts to finish setup (with every optional aspect skipped) and the gateway even more.

Ubnt's forum is filled with USG issues. Seems they're not the most consistent or reliable devices on the planet.

 

[SauRoNZA]

Because that's how it's supposed to be connected. I'm saying the issues persisted with the router temporarily connected via the switch.

Look, Ubnt's own support were fumbling around unsure of what to do over TeamViewer once the gateway screwed the network up. Setting everything up correctly was simple enough, but you had to be aware of the fact that the cloud controller and gateway are incredibly finicky and setup must be attempted over and over again until you succeed. I don't see how you can defend products that work that way.

You'll recall I never defended these specific products, in fact I was the one who told you NOT to get them.

Seems I was right all along then when I said this isn't really Ubiquiti's natural habitat.

Glad it's sorted now though.

 

[Bryn]

You'll recall I never defended these specific products, in fact I was the one who told you NOT to get them.

Seems I was right all along then when I said this isn't really Ubiquiti's natural habitat.

Glad it's sorted now though.

Now that it's working I have no regrets. I'm not aware of any products with this functionality that are especially easy to setup. Compared to the alternatives, UniFi is probably the easiest route. Or at least it certainly would be if they provided better instructions.