Crystal Web ADSL performance feedback thread Part 3...

[ajan]

I'm confused now, I've been trying to query my "termination" for the past 7 hours. Still no word back besides being told by "The Big Chief" to basically **** off in live chat. It looks like I'm banned from live chat as well, as I do not get the option anymore.

Edit.. Also looks like I'm banned from making tickets to them or sending them emails, normally once you send it out you get a confirmation email saying they receive it. Which I don't for the email I used for my account, but do for another email address.

 

[Mephisto_Helix]

Just received this SMS

Crystal Web services terminated as a result of infosec investigations. Contact legal@crystalweb.co.zaA for all disputes in this regard

Anyone else get one of these yet?

I'm confused now, I've been trying to query my "termination" for the past 7 hours. Still no word back besides being told by "The Big Chief" to basically **** off in live chat. It looks like I'm banned from live chat as well, as I do not get the option anymore.

Edit.. Also looks like I'm banned from making tickets to them or sending them emails, normally once you send it out you get a confirmation email saying they receive it. Which I don't for the email I used for my account, but do for another email address.

Unless you were involved somehow in dodgy/shady shyte, ala the leaks, I'd follow this up more than you currently are. Any time you're innocent of something, a massive stink would already have been made.

 

[Bryn]

I'm confused now, I've been trying to query my "termination" for the past 7 hours. Still no word back besides being told by "The Big Chief" to basically **** off in live chat. It looks like I'm banned from live chat as well, as I do not get the option anymore.

Edit.. Also looks like I'm banned from making tickets to them or sending them emails, normally once you send it out you get a confirmation email saying they receive it. Which I don't for the email I used for my account, but do for another email address.

Damn dude. What nefarious stuff have you been up to?

 

[Ho3n3r]

I just sent them this link, they say you've already been asked to contact their legal department directly with any further queries.

 

[ajan]

Damn dude. What nefarious stuff have you been up to?

I have no clue, I'm trying to find this out. This is the actually the most disappointing part above all, taking so long to get information on what I did incorrectly.

I just sent them this link, they say you've already been asked to contact their legal department directly with any further queries.

I've sent them 3 emails, one at 9am, one at around 2pm and another at 3pm. Not a single response yet. Also spoke to live chat, no help - just got kicked off the chat and banned. "The Big Chief" himself knows I'm trying to get in contact, clearly he has his head up his ass to know that. I dont understand the problem here. A "communication" company is unable to communicate with me, they are spiraling down the ranks in terms of service pretty fast.

Unless you were involved somehow in dodgy/shady shyte, ala the leaks, I'd follow this up more than you currently are. Any time you're innocent of something, a massive stink would already have been made.

I don't want to complain publicly. I'm currently trying to not get too upset over this, yet as you can see I have no choice.

 

[althex]

I'm confused now, I've been trying to query my "termination" for the past 7 hours. Still no word back besides being told by "The Big Chief" to basically **** off in live chat. It looks like I'm banned from live chat as well, as I do not get the option anymore.

Edit.. Also looks like I'm banned from making tickets to them or sending them emails, normally once you send it out you get a confirmation email saying they receive it. Which I don't for the email I used for my account, but do for another email address.

If it was Shaun telling you to bugger off, then it was no small infraction..

 

[Crystal Web Management]

I have no clue, I'm trying to find this out. This is the actually the most disappointing part above all, taking so long to get information on what I did incorrectly.



I've sent them 3 emails, one at 9am, one at around 2pm and another at 3pm. Not a single response yet. Also spoke to live chat, no help - just got kicked off the chat and banned. "The Big Chief" himself knows I'm trying to get in contact, clearly he has his head up his ass to know that. I dont understand the problem here. A "communication" company is unable to communicate with me, they are spiraling down the ranks in terms of service pretty fast.



I don't want to complain publicly. I'm currently trying to not get too upset over this, yet as you can see I have no choice.

This issue will not be addressed in the public domain.

You may liaise with our legal team as requested. Should their response time not be to your satisfaction, that may be due to a number of factors pertaining to this matter. No further public comment on this matter shall be forthcoming from Crystal Web due to the sensitive nature of the issue.

I urge you to keep communication with our legal team on this matter only, as requested, or any other authorised person(s) who may further communicate on this matter directly with you.

 

[MickeyD]

CWM posted here? It's a miracle, I tell you!!

 

[MickZA]

CWM posted here? It's a miracle, I tell you!!

Zumas days are numbered - the second coming is upon us

 

[SauRoNZA]

DRAMA! On a Friday afternoon!

 

[ajan]

This issue will not be addressed in the public domain.

You may liaise with our legal team as requested. Should their response time not be to your satisfaction, that may be due to a number of factors pertaining to this matter. No further public comment on this matter shall be forthcoming from Crystal Web due to the sensitive nature of the issue.

I urge you to keep communication with our legal team on this matter only, as requested, or any other authorised person(s) who may further communicate on this matter directly with you.

That is unfortunately the wrong answer. Explain to me why I must be at your will to get info from you guys. You could just send an email saying what actually happened, instead you chose to send a cryptic sms and not reply for the next 7+ hours.

 

[savage]

DRAMA! On a Friday afternoon!

Been eyeing this all day long... *gets popcorn*

 

[greg0205]

This is for the CW folk in this thread... What exactly is "Evonet Wireless"?
Clicking on more info gets me to your XtremeTTH splash, with November 1st as the date for info. I'm in one of those circle jobbies on your coverage map and right now, I'm hopelessly stuck on mobile data. Any, repeat any, escape from my current internet hell will be met with jig dancing and beer drinking.
Can you guys talk about it or do I wait 'Till Tuesday?

 

[Messugga]

CWM posted here? It's a miracle, I tell you!!

Indeed. Still waiting for my promised response.

 

[crackersa]

This is for the CW folk in this thread... What exactly is "Evonet Wireless"?
Clicking on more info gets me to your XtremeTTH splash, with November 1st as the date for info. I'm in one of those circle jobbies on your coverage map and right now, I'm hopelessly stuck on mobile data. Any, repeat any, escape from my current internet hell will be met with jig dancing and beer drinking.
Can you guys talk about it or do I wait 'Till Tuesday?

We wait till Tuesday

 

[Orihalcon]

This is better than the Friday threads that pop up. I'm genuinely curious to know what the fudge he did to cause this.

*pondering intensifies*

 

[Vrugtebome]

This is for the CW folk in this thread... What exactly is "Evonet Wireless"?
Clicking on more info gets me to your XtremeTTH splash, with November 1st as the date for info. I'm in one of those circle jobbies on your coverage map and right now, I'm hopelessly stuck on mobile data. Any, repeat any, escape from my current internet hell will be met with jig dancing and beer drinking.
Can you guys talk about it or do I wait 'Till Tuesday?

Tried all I can to get info reg this, nada...

 

[ajan]

This is better than the Friday threads that pop up. I'm genuinely curious to know what the fudge he did to cause this.

*pondering intensifies*

I would like to know this myself, have not received any reply yet. I like how CWM quotes me but doesnt PM me telling me how I must communicate with them. Clearly I am not doing it correctly. Must I get a legal team?

 

[Vrugtebome]

This is for the CW folk in this thread... What exactly is "Evonet Wireless"?
Clicking on more info gets me to your XtremeTTH splash, with November 1st as the date for info. I'm in one of those circle jobbies on your coverage map and right now, I'm hopelessly stuck on mobile data. Any, repeat any, escape from my current internet hell will be met with jig dancing and beer drinking.
Can you guys talk about it or do I wait 'Till Tuesday?

There is one detail that I can share, not all the circles on the location map will be there from the getgo. "potential" areas..

 

[Bryn]

That is unfortunately the wrong answer. Explain to me why I must be at your will to get info from you guys. You could just send an email saying what actually happened, instead you chose to send a cryptic sms and not reply for the next 7+ hours.

If you had to guess, what do you think could have caused this drama?

You a hacker?
Use a petabyte of open time data?
Habitually paying late?
Running a criminal syndicate?
Downloading Celine Dion?