Crystal Web ADSL performance feedback thread Part 3...

[minkukel]

Thank goodness for Hellkom Uncapped LTE as a second connection

 

[milan188]

Just noticed my Internet died

 

[LazyLion]

My WebAfrica account is also dead, but my Afrihost is working...

 

[msquared]

Just noticed my Internet died

Ditto but it just came back up

 

[minkukel]

New Incident Status: Monitoring
All services restored and the fault has been resolved. All data services are back up and root cause analysis being performed. We will continue to monitor the network.
Nov 7, 16:01 SAST

 

[milan188]

Ditto but it just came back up

Yes it's back. Still slow. Looks like we on some backup capacity.

 

[milan188]

Yes it's back. Still slow. Looks like we on some backup capacity.

It's full speed now

 

[Orihalcon]

Resolved.

 

[MickeyD]

Impacted all IS customers in Gauteng... regardless of ISP.

 

[requiem]

Thank you for resolving so quickly.

 

[Icemanbrfc]

Afternoon folks

 

[Emissary_Of_Pain]

Hey guys ...

Is it possible to get a hold of IS so I can see if this whole streaming issue lies with them or CW.


I have rules out Telkom and had technicians out (which I almost had to pay for) and CW claims innocence but I am tired of all the BS so I want to ask IS about it

 

[Sinbad]

See if you can pm treebsd

 

[Hectic]

Hey guys ...

Is it possible to get a hold of IS so I can see if this whole streaming issue lies with them or CW.


I have rules out Telkom and had technicians out (which I almost had to pay for) and CW claims innocence but I am tired of all the BS so I want to ask IS about it

Have you tried another IS based account, like Web Africa, etc?

 

[new_in_za2]

So, I just talked to support again. Despite support having told me multiple times previously that I'm either on a 150GB home capped or 150GB business capped account, and despite me having used mroe than 100GB of data outside my free time last month, support this time told me that I'm still on the 100GB Business Standard Capped account. I also got told that the old accounts still exists, they just don't advertise them anymore.

Support now says they moved me over to the 150GB Business Hybrid Capped account. With this move, daily usage emails should start working for me again, they say. Let's hope that this saga is finally over now.

What I'm guessing happened is that I automatically got moved over to the Crystal Web Xtreme capped product, since that's what my usage emails tended to indicate, and also what support (mostly) told me I was on. When I contacted billing, who then contacted management, I guess they realised the mistake and moved me back to the 100GB Business Standard Capped package that I was previously on - and then the next daily usage email I got was broken again.

 

[AfricanTech]

So, I just talked to support again. Despite ...snip, snip snip...the next daily usage email I got was broken again.

/dusts off advice given a couple of days ago...

If I was you, I would ask CW to cancel my service and sign up for a completely new account. I suspect that your account has gotten itself into one of those weird states that are harder to fix than to scrap as a result of the 'conversion'.

This happened to me on Vox, and in spite of having one of their best guys have a look and attempt to fix (cvanwie - that guy was a legend and would spend time after hours talking to individuals like myself here on MyBB via Skype and Teamviewer to sort out problems - he went above and beyond the call), he eventually concluded that it would be far easier to cancel and create a new account. It was

Just a suggestion.

Agree with this 100%.

Could be legacy system bugs and profile config sitting somewhere messing stuff up.

 

[Mephisto_Helix]

thank the gods CW support treats you like just another person instead of being lordy lordy ...... helped quell some serious rage brought on by Telkom

 

[milan188]

Just want to confirm if anyone's Internet is down in JHB. It might be a Telkom problem.

 

[milan188]

Nvm it was just Telkom fixing some stuff

 

[Mephisto_Helix]

This is the Telkom bullshyte I'm dealing with and they will not hear it/understand it and send someone out ..... CW is trying to help even though it's clearly not them at fault in the slightest.