Crystal Web ADSL performance feedback thread Part 3...

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new_in_za2 said:
For what it's worth support managed to fix my issue, so if you're having the same issue as me you could try talking to support.
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Thanks, but why must I/we constantly get in contact with them? I've been mailing them every night since this whole fukc up started. I'd assume they'd have a list or something of affected users. This left a sour taste in my mouth and I doubt I'll ever deal with CW in the future. It's actually pathetic if you think about it. No official e-mail explaining any of this. All of us had to go to Mybb forums to figure out what's going on. We only received an official CW response after a community member whatsapp'ed DJ.
What about the other customers that's not on the forums?

I've had a rough week and CW's BS isn't helping
 
Ripstorm said:
Thanks, but why must I/we constantly get in contact with them? [...]
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I'm certainly not excusing this in any way, or saying that this makes it OK. I've been one of the most loudmouthed critics of Crystal Web's terrible handling of this (and other) problems here on this thread. I'm just saying that there's a chance that your current situation can improve until you switch ISP, if that's what you're doing.
 
Ripstorm said:
Thanks, but why must I/we constantly get in contact with them? I've been mailing them every night since this whole fukc up started. I'd assume they'd have a list or something of affected users. This left a sour taste in my mouth and I doubt I'll ever deal with CW in the future. It's actually pathetic if you think about it. No official e-mail explaining any of this. All of us had to go to Mybb forums to figure out what's going on. We only received an official CW response after a community member whatsapp'ed DJ.
What about the other customers that's not on the forums?

I've had a rough week and CW's BS isn't helping
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I just talked to them, and they cannot do anything about it. I pretty much feel exactly like you.

I always like to support the small players, but not when they treat me wrong.
 
Ho3n3r said:
Aren't speeds only affected? 2/0.5 should be more than fine.

Unless I missed something and you have packet loss and/or bad latency, in which case I apologise.
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Massive updates are the problem really.

But had huge latency the other night as well.
 
MickeyD said:
That has ended hence the Openserve process.
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I would still like to know what WebAfrica was doing for CW. Just handling line migrations? Doing CW's tech support? As someone mentioned before, it is unnerving that CW keeps going with 3rd party providers and out of all instances except for WebAfrica there has been a data leak where we the customer have been affected. My confidence with CW is getting lower and lower because I just don't trust they have my personal details best interest at heart, it just seems to be given to every Tom, Dick and Harry out there. Who knows, maybe they have an agreement with OpenWeb and all our details have been given to them as well... :/
 
Anakha56 said:
I would still like to know what WebAfrica was doing for CW. Just handling line migrations? Doing CW's tech support? As someone mentioned before, it is unnerving that CW keeps going with 3rd party providers and out of all instances except for WebAfrica there has been a data leak where we the customer have been affected. My confidence with CW is getting lower and lower because I just don't trust they have my personal details best interest at heart, it just seems to be given to every Tom, Dick and Harry out there. Who knows, maybe they have an agreement with OpenWeb and all our details have been given to them as well... :/
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In the midst of all the "troubles" I moved from Telkom Internet to CW. (uncapped to capped account)

On Thursday I placed my order with them for a 100Mbps FTTH line and uncapped account.

I would not have done this if I was not confident that their troubles were over.
 
MickeyD said:
In the midst of all the "troubles" I moved from Telkom Internet to CW. (uncapped to capped account)

On Thursday I placed my order with them for a 100Mbps FTTH line and uncapped account.

I would not have done this if I was not confident that their troubles were over.
Click to expand...
Since you are all mighty....get fibre to my area!
 
Ripstorm said:
Thanks, but why must I/we constantly get in contact with them? I've been mailing them every night since this whole fukc up started. I'd assume they'd have a list or something of affected users. This left a sour taste in my mouth and I doubt I'll ever deal with CW in the future. It's actually pathetic if you think about it. No official e-mail explaining any of this. All of us had to go to Mybb forums to figure out what's going on. We only received an official CW response after a community member whatsapp'ed DJ.
What about the other customers that's not on the forums?

I've had a rough week and CW's BS isn't helping
Click to expand...
I received an official email
 
Anakha56 said:
I would still like to know what WebAfrica was doing for CW. Just handling line migrations? Doing CW's tech support? As someone mentioned before, it is unnerving that CW keeps going with 3rd party providers and out of all instances except for WebAfrica there has been a data leak where we the customer have been affected. My confidence with CW is getting lower and lower because I just don't trust they have my personal details best interest at heart, it just seems to be given to every Tom, Dick and Harry out there. Who knows, maybe they have an agreement with OpenWeb and all our details have been given to them as well... :/
Click to expand...
Life is too short to be this unhappy.

Try a different ISP
 
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