Crystal Web ADSL performance feedback thread Part 3...

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Phinix said:
Dj... would that network issue have been the reason why from 1am twitch was impossible to watch?

Would do one big spike in bandwidth and then almost cap itself in the low 200kb/s. When I checked it against another isps account it worked fine. I gave up by 3am so not sure at what time it resolved itself, but as of right now works fine.
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There were some issues prior to it failing entirely, so yes it certainly could have...
 
Missed support today but having more issues with packet loss now
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 115 | 115 | 0 | 0 | 4 | 0 |
| 155.239.255.250 - 15 | 71 | 61 | 0 | 88 | 162 | 79 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
That Telkom line is clearly having some issues and the most likely reason is due to their changes. Is your DSL sync any higher at the moment? If you can hop on chat tomorrow or send a ticket tonight still to support so they can start to sort this out...
 
DJ... said:
That Telkom line is clearly having some issues and the most likely reason is due to their changes. Is your DSL sync any higher at the moment? If you can hop on chat tomorrow or send a ticket tonight still to support so they can start to sort this out...
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Will send through a ticket and will try to get on chat tomorrow, thought chat was until 12am on weekends as well. Yeah DSL sync isn't higher but the SNR is much better also downstream is now on Interleave.
 
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Wow, it's quiet here. Quiet is good! Some questions for you DJ...

There's a thread on the General ADSL forum saying that Telkom are transitioning people to something-or-other new on various exchanges (20,000 customers a day apparently) and hence there are lots of reports on that thread of 4Mbps ADSL customers now syncing at about 5Mbps (and also reports of 10Mbps going up to 11/12). The thread is here...

http://mybroadband.co.za/vb/showthread.php/785839-4mb-adsl-got-upgraded-to-5mb!/page3

My question is, if a CW uncapped 4Mbps customer got such a speed bump, would the data package use the extra speed or do you have throttling limits at your end on the uncapped data products to match them to the service paid for so that someone who has signed up to a 4Mbps service (for example) would still only get a max download speed of 4Mbps even if Telkom had resynced his or her line at 5Mbps? (As an example I'm thinking of how Vox rate-limits its Fatpipe Lite unlimited bolt-on bundle to 10Mbps so, even if a user has a 40Mbps VDSL line, he or she will only get 10Mbps during the 6:00pm to whenever (6:00am?) times that the unlimited bolt-on is active due to speed limits on the data package itself.)

Also, are you seeing any of these Telkom sync speed upgrades among the CW customer base?

Finally, I think you missed a PM I sent you a week or two ago. I didn't chase it because I could see you were all-hands-on to get the portal rolled out. I think I'm really close to getting my landline activated now so no need to run that phone number I gave you for a shop in the same building to check the availability of ADSL ports in the exchange I'll be on (although if it only takes seconds then I'd be interested) but I would still like to know what the price would be for the 1Mbps line to be used as a holding service so that Telkom don't re-allocate my ADSL port when I'm not using it for 6 months of the year.

- Julian
 
A 4Mbps account will be limited to 4Mbps on our side. It won't give you more for free because Telkom are upgrading things. They're doing this to allow for headroom on your DSL sync to avoid you saturating it and it causing issues. So if we made changes it would defeat that purpose. And yes, many customers being upgraded on lines, on MSAN and ISAM connections. IMAX and DSLAM no ETA. Will check PM later as I'm not in the office...
 
How do I register for these downtime notifications?

I must be blind, because I can't find it anywhere.
 
DJ... said:
A 4Mbps account will be limited to 4Mbps on our side. It won't give you more for free because Telkom are upgrading things. They're doing this to allow for headroom on your DSL sync to avoid you saturating it and it causing issues. So if we made changes it would defeat that purpose. And yes, many customers being upgraded on lines, on MSAN and ISAM connections. IMAX and DSLAM no ETA. Will check PM later as I'm not in the office...
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Thanks DJ. That makes sense.

If it helps you to find it, my PM was sent to you on 20th Nov with title "ADSL port availability & 1Mbps price".

- Julian
 
If this has been covered before, I apologise:

Regarding the customer portal. Would it not be easier for customers to read the usage of their account if the data presented visually displays the data used during peak and off-peak periods? I'm currently just seeing one figure for aggregates. Might make sense to change the way the graphs are drawn?

Thanks.
 
Enigma_ said:
Did you try login with the email address you signed up with, and your ADSL password?
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Yes, I did. Was on live chat last week (2 December) and they said they were going to activate it by sending a request to devs. Chatted again to support on 5 December and it was still going to be activated.
 
What tools do you guys use to monitor ping or create graphs of ping history to certain IPs or even to just monitor your ping to the exchange? Is it a program or a firewall OS.

Tried ping plotter but the free version doesn't do what I'm after.
 
Phinix said:
What tools do you guys use to monitor ping or create graphs of ping history to certain IPs or even to just monitor your ping to the exchange? Is it a program or a firewall OS.

Tried ping plotter but the free version doesn't do what I'm after.
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smokeping, but you have to know how to set it up and use unix as it's a bit complex.
 
ghostR said:
smokeping, but you have to know how to set it up and use unix as it's a bit complex.
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It's not too hard, there are plenty of guides out there, even for those who aren't experienced with unix. Only complexity that comes into play is when delving into things like NLNOG etc.
deceptive said:
im sure there is a RRD-like solution for windows with a gui
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There are a few, Pingplotter, PingInfoView (free) to name a few.
 
DJ, why not put up a smoke ping page on your site showing the latency across the various Durban, Cape, JHB IPC points.
 
whatwhat said:
DJ, why not put up a smoke ping page on your site showing the latency across the various Durban, Cape, JHB IPC points.
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Because if the latency to end-point server degrades as a result of the end-point being the problem it appears as if we're the cause of the issue. Or if we hit the IPCs from a central location, server-side or host becomes the potential problem, so we check these internally for the time being instead. With our new network notices pages I believe we're now the most transparent ISP in SA already. There are new tools being released shortly by us in this respect as well, specifically for DSL and Fibre customers...
 
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