Crystal Web Service Provider - Security Breach
Crystal Web email reads:
"In our continued efforts to remain pro-active in areas relating to your security, we have amended your password accordingly.
If you make use of our portal, your password for that has been changed to:
This action was taken as a precautionary measure after suspicious activity was detected at a service provider utilised by Crystal Web. Considering that Crystal Web is not the only client of this service provider, we suggest that you take this opportunity to amend your passwords as a whole, as a part of an effort to mitigate risk on your part. This incident is currently being investigated comprehensively and we do not wish to speculate on the matter at this time. We condemn malicious actions taken by any and all groups and individuals.
Such activities have become more commonplace in recent years, and while no Crystal Web systems have been compromised or hacked, sufficient evidence exists that a service provider we rely on may have been compromised, and we therefore suggest that you too proactively amend your related passwords for other cloud services where you may utilise a similar or same password.
We feel it is imperative to inform you of this and take the appropriate steps to avoid it becoming an issue for your account. We do not believe in remaining quiet and leaving you at risk in this regard, even where fault lies with other providers. We do also firmly believe in the benefits of white-hacking, and have employed such services in the past with respect to some forms of security. However, in this case the service provider in question was not contacted in any manner, nor did they employ such services, which indicates purely malicious activity and one we take a very dim view of. And while we are not the service provider in question, we can confirm that at no point was Crystal Web contacted by the parties responsible, which further indicates that these actions were not conducted with good intentions.
We can assure you that no financial information, such as debit order details or credit card details are at risk at all, and there is no need to be concerned that any such information could be compromised by the provider in any manner, as this data is not stored nor relayed via these providers in any manner.
Please afford us your patience if you contact a support channel over the next 24 hours on account of any increase in activity that this may result in, however all additional information will be communicated by us in an official capacity from an executive level. If you have trouble amending your new password or getting connected as a result, please do let us know on live chat or email so that we can assist further.
Kind regards
Crystal Web Management "
Sure nothing CrystalWeb side has been compromised?
