Crystal Web ADSL performance feedback thread Part 3...

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So, it's a bit of a pita, but if you're really worried about your data usage, you can access the link http://users.isdsl.net/, drill down to the affected day, and cut and paste the relevant data into Excel/Google Docs and calc your usage based on that.

Given the available data, I have little doubt that CW will have this sorted soon.

CWDataUsage.png

Someone cleverer than me would probably be able to work out how to extract that data directly using webservices :D
 
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Chris_H said:
Even that link does not show the total peak and late usage...
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Ah yes, I when I posted I forgot that I force disconnect a minute after each relevant period (I have a script that runs on my router that does it automatically).

The reason I set it up like that is because of how the radius server records usage (there was a long discussion on this a good few pages back) - the force disconnect / reconnect ensures that I don't inadvertently use capped data during the uncapped period.

I know that CW has a way to cater for that in the way they bill (they explained it earlier in the thread) but I can't remember the detail now.

Edit: If you look at the data login time, you'll see that it records a new period on and around every hour or so, so you should be able to work it out from that irrespective (with an error margin of an hour either side of the period)
 
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AfricanTech said:
So, it's a bit of a pita, but if you're really worried about your data usage, you can access the link http://users.isdsl.net/, drill down to the affected day, and cut and paste the relevant data into Excel/Google Docs and calc your usage based on that.

Given the available data, I have little doubt that CW will have this sorted soon.

View attachment 393476
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Yes, it's easy enough to do, but until you get an official usage report of what is actually peak and late, how do you know what you are using? Because a mail said they WERE going to implement it (the 0:00 - 18:00 off-peak), yet nothing has shown me any proof that it has been implemented, no e-mail in any form, not usage report showing the change after a day of testing, nothing. I am deliberately not using more data during that time as to not get fkcd over in case nothing has been done.
 
... got to agree, at the moment, allot of 0:00 - 18:00 is being counted towards my cap... :( which is wrong.

Would love to hear what CW has to say.

G
 
Chris_H said:
Yes, it's easy enough to do, but until you get an official usage report of what is actually peak and late, how do you know what you are using? Because a mail said they WERE going to implement it (the 0:00 - 18:00 off-peak), yet nothing has shown me any proof that it has been implemented, no e-mail in any form, not usage report showing the change after a day of testing, nothing. I am deliberately not using more data during that time as to not get fkcd over in case nothing has been done.
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Contact the chat, have the discussion with them, they will confirm for you and the transcript is automatically emailed to you.

Voila! Official confirmation in the form of an email from CW of the usage time that you can hold them to


That's what I did when I noticed the screwy report on the first day of October :D
 
georgelza said:
... got to agree, at the moment, allot of 0:00 - 18:00 is being counted towards my cap... :( which is wrong.

Would love to hear what CW has to say.

G
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Go pull your log on the link, go to each day, cut and paste the data into Excel/Google Docs, and you have direct proof of your actual usage by hourly time period.

Bulletproof method - no one can argue the usage 'cos that data is directly from IS - CW has no influence/control/ability to manipulate it.
 
Any kind of update CW Management on the capped profile problem?

I see no notices on the site and the only acknowledgement of it has been a post here :/.

Any ETA or update would be appreciated!
 
georgelza said:
hmmmm

Would be keen to know how to get this force disconnect/reconnect working on my router. It is a generic script ?

G
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It's a Mikrotik router which has built in scripting ability.

That said, you could use a tremendous kludge - plug the router into one of those timing plug things that you set to go on and off at the affected time - that will reboot the router at the beginning and end of each session, accomplishing exactly the same thing :D
 
Is anyone else in Cape Town having slow service? websites taking forever to load and trying to open my emails on
Gmail takes about 30 seconds, line speed comes back fine and Telkom can't see any faults on their line, this is on premium Capped.
 
hehehe, thanks, def a easy way to do it, agree.

Will see if my vendor knows of a method they have, supported or if the timer solution will be needed

G

AfricanTech said:
It's a Mikrotik router which has built in scripting ability.

That said, you could use a tremendous kludge - plug the router into one of those timing plug things that you set to go on and off at the affected time - that will reboot the router at the beginning and end of each session, accomplishing exactly the same thing :D
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quick 5 min chat with live chat, got a more realistic GB usage from the support guy.

They clearly have the CORRECT numbers available, even though the reports/emails are screwed.

G
 
georgelza said:
... got to agree, at the moment, allot of 0:00 - 18:00 is being counted towards my cap... :( which is wrong.

Would love to hear what CW has to say.

G
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..... 41gb and I still have no idea if it's coming off my normal cap, which it shouldn't at all.


AfricanTech said:
Go pull your log on the link, go to each day, cut and paste the data into Excel/Google Docs, and you have direct proof of your actual usage by hourly time period.

Bulletproof method - no one can argue the usage 'cos that data is directly from IS - CW has no influence/control/ability to manipulate it.
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.... it's cool that you are providing a method but to be honest, I can't be arsed to go to that much trouble when it should be sorted by CW by now. It's a paid for servcie ....... We need word/a fix soon or customers will start moving away I fear.
 
Mephisto_Helix said:
..... 41gb and I still have no idea if it's coming off my normal cap, which it shouldn't at all.


.... it's cool that you are providing a method but to be honest, I can't be arsed to go to that much trouble when it should be sorted by CW by now. It's a paid for servcie ....... We need word/a fix soon or customers will start moving away I fear.
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:D oh absolutely - there is no reason that any of us should be having to do all this jiggery pokery - it should just work.

I enjoy finding solutions to problems though, especially these kinds, so it was a fun exercise to see what can be done in the absence of my service provider being able to get their reporting working properly :D

Edit: re: your 41 gig, a support chat person should be able to tell you that quite easily
 
... nice little router, It has a build in scheduling system, which has a reboot option. Also has a option via the scheduler to do a force reconnect.

Will schedule for tonight and see how it went in the morning.

G

georgelza said:
hehehe, thanks, def a easy way to do it, agree.

Will see if my vendor knows of a method they have, supported or if the timer solution will be needed

G
Click to expand...
 
Well CW are definitely tracking it accurately as they were very quick to reply with my real usage and it corresponds closely to my logged info.
 
SauRoNZA said:
Well CW are definitely tracking it accurately as they were very quick to reply with my real usage and it corresponds closely to my logged info.
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So remember CW get raw radius data off Telkom. The usage mails are generated by IS off a different system
 
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