Crystal Web ADSL performance feedback thread Part 3...

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Really starting to grind my gears now...

100mb fibre account with CW 150gb capped XTTH package.

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VoX spare account

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And these are LOCAL speed tests!

Come on CW. Get your **** together!
 
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We activated our Crystal Web account last night thanks to the help of support who was willing to do it for us after hours. Excellent streaming experience. We had a bit of a hitch around 12:30 where speeds on FAST.com kept registering at about 1mb/s but a few minutes later we were back to our usual 4mb speeds.

Definitely worth the cost.
 
Anyone have issues streaming again tonight? Normal nzb downloads going full line speed but when trying youtube or anything else cant get above 200kB/s.
 
Hecate said:
Anyone have issues streaming again tonight? Normal nzb downloads going full line speed but when trying youtube or anything else cant get above 200kB/s.
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Nope, working fine for me. Even tested with a video that was highly unlikely to be cached locally.
 
Crystal Web Management said:
If this is with respect to discounts, when we adjusted pricing 2 years ago we left all old customers on the old pricing and also passed down additional discounts each time we reduced. It's been over 2 years of reduced pricing and we are normalising all pricing across the board on the new accounts.
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Messugga said:
Yip. And right below your post, there seems to be a conclusive answer. So without any notification at all, they increased some people's pricing.
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Crystal Web Management said:
So our earliest customers from a few years ago were on discounted pricing which involved in some cases some substantial discounts for particular subscriptions which considering the new pricing and discounts are well below our actual cost. We have maintained these discounts for a very long time now (below standard retail) as a thank you to our earliest supporters but it's not feasible to continue with, in some instances, R400/m discounts. I must admit, it is one thing we overlooked in communicating earlier in our notices for this group.

It is however something we have now spoken about internally and will see what we can do. I do believe that the new pricing is incredibly good value but we will evaluate internally to see what can be accommodated here.

Shaun has asked if you can drop him a personal message about this (I believe you have his details).
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Crystal Web Management said:
You guys are 100% correct and it really should have been better thought through on our part. On behalf of Crystal Web, please accept our apology about this. We are seeing what we can accommodate here for our earliest supporters as it is the right thing to do.

Can you give us until next week to officially communicate with you? Anything paid now, if there is a change, will be credited.
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And...? There has been no further communication regarding this...?
 
Is anyone having high latency to the Hetzner network in JNb? The high latency happens on a IS IP/hop. Been ongoing for the past 3 days.

Very annoying as all our services are in the hetzner DC.
 
There are for sure some IS related shenanigans going on.

Other than the profile problems on CW, there are some general IS issues as even on WA I'm seeing poor performance. Switching to another network completely resolves these issues.

Some updates would be pretty great right about now CW...

This keeping folks in the dark business are for lesser ISPs. You guys are better than this.
 
Well, things have been going downhill hard for CW the past month. While I'd of course prefer that CW spends their time fixing the problems they created rather than talk about it, a minimum amount of information would be appreciated. Answers to some basic questions like...

1) When do you expect that we will be able to monitor our data usage again?
2) When do you expect that the network will be back to performing like it did previously?
3) Since my old service no longer exists, I assume I'm being upgraded at some point. When will this happen?
4) When/if I do get upgraded, to which service will I be upgraded?
 
Steam is downloading like crap atm. 1MB/s. No one else on the network doing anything. :(

Edit: Okay this is unacceptable now. Changed to Afrihost and look at the speed increase:

vsSrLib.jpg
 
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Bryn said:
Steam is downloading like crap atm. 1MB/s. No one else on the network doing anything. :(

Edit: Okay this is unacceptable now. Changed to Afrihost and look at the speed increase:

vsSrLib.jpg
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Same experience.

Seems everything is capped at 10mbs during the day. At 18:00 things improve somewhat, but still aren't at full speed.

If this is not solved by the 19th I'm going over to VoX sad to say.
 
new_in_za2 said:
Well, things have been going downhill hard for CW the past month. While I'd of course prefer that CW spends their time fixing the problems they created rather than talk about it, a minimum amount of information would be appreciated. Answers to some basic questions like...

1) When do you expect that we will be able to monitor our data usage again?
2) When do you expect that the network will be back to performing like it did previously?
3) Since my old service no longer exists, I assume I'm being upgraded at some point. When will this happen?
4) When/if I do get upgraded, to which service will I be upgraded?
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Upgrade to what?
Higher package?
 
Orihalcon said:
Same experience.

Seems everything is capped at 10mbs during the day. At 18:00 things improve somewhat, but still aren't at full speed.

If this is not solved by the 19th I'm going over to VoX sad to say.
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It actually increased further on Afrihost:

oRcn2yx.jpg


Live chat is busy helping me now.

Edit: My MTR tests look normal and this has been forwarded for people to look at. :(
 
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Bryn said:
It actually increased further on Afrihost:

oRcn2yx.jpg


Live chat is busy helping me now.

Edit: My MTR tests look normal and this has been forwarded for people to look at. :(
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They asked for WinMTR to the CW exchange and BBC yes?

Yup. Same here. On my alternative accounts I get full speed. On CW I am throttled to 10mbs.

This is a damn profile issue. Either on CW's side or IS.
 
Orihalcon said:
They asked for WinMTR to the CW exchange and BBC yes?

Yup. Same here. On my alternative accounts I get full speed. On CW I am throttled to 10mbs.

This is a damn profile issue. Either on CW's side or IS.
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No, only MTR to their exchange. 30 seconds and then 2 minutes.

This is an unfortunate swing in CW network quality. Never thought Afrihost would save my ass two months in a row.
 
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