Data Contract and Voice Contract

[Syndyre]

The problem with that is that a 5GB bolt on bundle can be cancelled at anytime, so there is no way for Vodacom to ensure that the contract runs for it's full term, which means that they may want penalties to be paid to cancel it.

Thinking out the box is good, but often in a large organisation the solution you come up with cannot be implemented because of the constraints of the systems in place. It's simply not cost effective to re-write a system to suit one customer, even if they spend more than average (but not that much compared to their corporate clients).

I spoke to one of the guys, and what Syndyre said is possible(by theory).

The downside is that the Data Contract will have to canceled, meaning the penalties will have to paid. There is no way to merge the 2 contracts.

I understand that but they could still hold him contractually liable for the 5GB, it'd just be accessed in a different format. That's often the problem with organisations, they become large and then inflexible and start to stagnate. I wouldn't advocate that as a good thing and I don't think its inevitable.

 

[Colin62]

I understand that but they could still hold him contractually liable for the 5GB, it'd just be accessed in a different format.

They could - but their billing systems aren't setup to do that which means that someone will have to check on it manually every month - for one customer you can say "sure, why not", but then you've set the precedent. What they need to do is modify their systems so that they can do it for all of us - it'll make many of their customers happy.

That's often the problem with organisations, they become large and then inflexible and start to stagnate. I wouldn't advocate that as a good thing and I don't think its inevitable.

I agree totally. But I'd not advocate rolling out a solution that can't be handled with the current systems they have in place without very careful thought.

 

[Iam3G]

@v3g, any solution to this scenario that VSP might be working on?

Yes i'm wondering too if that customer got sorted out the way he wanted to.

 

[Smartphone_dumbSP]

What happened next?

Did anything ever come of this? Any Chance we can get an update?

I'm having a similar challenge at the moment. Have a data contract with 8 months left and about to start a new voice contract, but I want the 2 on the same SIM (basically want to bolt voice onto my existing data contract) since my computer will go through my phone for internet, and I brows on my phone a lot too.

Spoken to the rookies at my local Vodashop but "it cant be done" seems to be the line of the day. I'm thinking it cant be that complicated (especially since bolting data onto voice is so simple)

Any help would be much appreciated!

 

[VodacomData]

Did anything ever come of this? Any Chance we can get an update?

I'm having a similar challenge at the moment. Have a data contract with 8 months left and about to start a new voice contract, but I want the 2 on the same SIM (basically want to bolt voice onto my existing data contract) since my computer will go through my phone for internet, and I brows on my phone a lot too.

Spoken to the rookies at my local Vodashop but "it cant be done" seems to be the line of the day. I'm thinking it cant be that complicated (especially since bolting data onto voice is so simple)

Any help would be much appreciated!

Hi

If you put your data sim card in a cell phone ,you will be able to make calls from it , without having to add a voice bundle ( not that we have bolt on voice bundles).

Please check on the www.vodacom.co.za website for the applicable voice tariffs for the data contract that you are on.

if i were you , i would use my data sim in the phone for making calls and for browsing. Once my 8 months are up i would then upgrade and migrate the contract to a voice contract and then add a bundle to it.

This scenario will work for topup as well.