Discovery Vitality 2020

F1 Fan

Executive Member
Joined
Nov 8, 2010
Messages
5,085
Anyone have advice on what to do when Discovery does not give you the correct cashback?

I have a cashback outstanding from May that was supposed to have been paid to my clicks card, and cashbacks for June, July and August. I have over 30 interactions with them, and everytime they say they are going to come back to me, and they never do.

Outstanding balance of around R3000.
 
Last edited:

twaatie

Senior Member
Joined
May 16, 2014
Messages
604
Anyone have advice on what to do when Discovery does not give you the correct cashback?

I have a cashback outstanding from May that was supposed to have been paid to my clicks card, and cashbacks for June, July and August. I have over 30 interactions with them, and everytime they say they are going to come back to me, and they never do.

Outstanding balance of around R3000.
Try vitalityescalations@discovery.co.za
 

hj007

Senior Member
Joined
Aug 30, 2006
Messages
983
Anyone have advice on what to do when Discovery does not give you the correct cashback?

I have a cashback outstanding from May that was supposed to have been paid to my clicks card, and cashbacks for June, July and August. I have over 30 interactions with them, and everytime they say they are going to come back to me, and they never do.

Outstanding balance of around R3000.
It's an ongoing battle - some you win and some you lose, just keep pushing and using social media too.. It's why I'm not interested in their investment or banking products.
 

rsa-ace

Well-Known Member
Joined
Jun 14, 2004
Messages
226
Anyone have advice on what to do when Discovery does not give you the correct cashback?

I have a cashback outstanding from May that was supposed to have been paid to my clicks card, and cashbacks for June, July and August. I have over 30 interactions with them, and everytime they say they are going to come back to me, and they never do.

Outstanding balance of around R3000.
Ask them for a spreadsheet of the HealthyFood transactions since May. It should show you everything.
 

rsa-ace

Well-Known Member
Joined
Jun 14, 2004
Messages
226
Received. And I've created a spreadsheet for them highlighting the incorrect items. They acknoledge the errors, and then basically forget to fix it.
Yeah. I had that. Just keep trying... I had issues with Discovery Bank Rewards - 9 months of calls and emails. Eventually it was resolved and I had 3 months of bank charges reversed for my troubles.
 

F1 Fan

Executive Member
Joined
Nov 8, 2010
Messages
5,085
Yeah. I had that. Just keep trying... I had issues with Discovery Bank Rewards - 9 months of calls and emails. Eventually it was resolved and I had 3 months of bank charges reversed for my troubles.

Wow...how do we get companies like this punished for stuff like this? I hate the fact that they get away with it.

I wrote to one of the journalists at MyBB and to see if they would pick up the story, as I am sure many are battling the exact same thing. No luck either
 

rsa-ace

Well-Known Member
Joined
Jun 14, 2004
Messages
226
Wow...how do we get companies like this punished for stuff like this? I hate the fact that they get away with it.

I wrote to one of the journalists at MyBB and to see if they would pick up the story, as I am sure many are battling the exact same thing. No luck either
Email complaints@discovery.bank give a long detailed writeup. Issue, dates of emails, names of the support people, how much time you've spent.
 

3WA

Honorary Master
Joined
Sep 25, 2012
Messages
10,776
Quick question - do any of you monetise your discovery miles, and if so, do you declare them to SARS and pay tax?

I see that the miles T&Cs include a disclaimer about tax implications, so just curious about that.

Yes, I know that monetising miles means that you forfeit the discount percentages.
 

Koosvanwyk

Senior Member
Joined
Aug 6, 2015
Messages
540
Quick question - do any of you monetise your discovery miles, and if so, do you declare them to SARS and pay tax?

I see that the miles T&Cs include a disclaimer about tax implications, so just curious about that.

Yes, I know that monetising miles means that you forfeit the discount percentages.
Why would it be taxable ?
 

Fcon_Vpro

Expert Member
Joined
Oct 9, 2007
Messages
1,378
Does anyone know if there is an easy way to check how long is left on Apple watch contract?
 
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