Discovery Vitality 2020

Message them on FB and there numbers were back online. Error from their side they are looking into it
 
I'm probably not the only one that still have not had their points assigned for anything in the last week.
It showed up as a known issue on their website but is not on the list anymore (showing as resolved). It also said that it was added to your total points but not the weekly points. I have not been able to load my points events page for the last week.

Has anyone here actually contacted them regarding this or is their broken system become the norm that we have learned to accept?

This issue is showing as resolved:
We are experiencing a delay with the allocation of points for your qualifying workouts. We are working on this and apologise for the inconvenience caused.
Resolved on: 2020-02-24
 
did anyone else get their gym booster today? thought gym booster was moved to the bank only? i do not bank with them and got this, which is a nice surprise.
 
Is there an email address that works for Active Rewards queries. I’ve tried logging a query on the app or via the website attaching a screenshot but it just won’t complete. Seems to be out of order? The Healthy Foods goal achieved number is not updating from 45/55 even though in my basket it has 69 healthy items and no unhealthy for February up to 21 Feb. Makes me mad that they think up these goals but can’t manage to update them without constant queries. All for R2 worth of Dmiles....
 
tess said:
Is there an email address that works for Active Rewards queries. I’ve tried logging a query on the app or via the website attaching a screenshot but it just won’t complete. Seems to be out of order? The Healthy Foods goal achieved number is not updating from 45/55 even though in my basket it has 69 healthy items and no unhealthy for February up to 21 Feb. Makes me mad that they think up these goals but can’t manage to update them without constant queries. All for R2 worth of Dmiles....
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Try their WhatsApp chat on Monday,you can now send them a screenshot on the chat and they can hopefully load your points straight away

My healthy food goal is stuck on 0/7 since Jan ,given up fighting,for a whopping R4
 
My Huawei hasn't synced since Wednesday,been trying to get an agent via WhatsApp for the last two hours no luck
 
ab12312390 said:
Thought am the only one. Am on Polar and it is also not syncing.
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I eventually got through to the WhatsApp chat sent my screenshot and got my points
I see on their help page there is a delay in allocating workout points
 
Anyone doing the vitality running world cup ?
 
Charlesjjm said:
Me. Will run this evening and probably the parkrun tomorrow.
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I'm a bit confuses on the goal, it says 0/5km and 6 days to achieve. But then on the bottom it says to qualify you must do 3km.within 30mins. So is the goal still 5km in your one run or 5 km over that week but your one run must be 3km within 30mins, or must you do the 5km in the one run but making sure 3km is achieved with 30mins?
 
twr said:
I'm a bit confuses on the goal, it says 0/5km and 6 days to achieve. But then on the bottom it says to qualify you must do 3km.within 30mins. So is the goal still 5km in your one run or 5 km over that week but your one run must be 3km within 30mins, or must you do the 5km in the one run but making sure 3km is achieved with 30mins?
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I have no idea. For a run to qualify it has to be at least 3km under 30 min. The goal they've set seems to be cumulative, not per event.
 
Gtx Gaming said:
How many points per run 300? Seems Samsung health is not supported :(
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I've dusted my tomtom and going to use that as it's linked to Strava will try it out tomorrow,

Seems the extra km above the 3km is for donations towards Unicef
 
Gtx Gaming said:
How many points per run 300? Seems Samsung health is not supported :(
Click to expand...
Yes, pretty annoying. I've linked Strava to my account and push the info from S Health via Strava to the running app. Normal Discovery points apply, I've not seen anything special relating to this event.
 
So i'm assuming this has been covered somewhere, but cannot for the life of me find it.
How does the healthy gear benefit work for purchasing high end fitness watches?
For example, if i'm on Gold (or Diamond) and I buy a R12k Garmin, how much would i get back? and what should I do to maximise the money i get back?
 
Sparkz0629 said:
For example, if i'm on Gold (or Diamond) and I buy a R12k Garmin, how much would i get back? and what should I do to maximise the money i get back?
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You get a percentage of R4000 spend on that. Assuming you are getting 25%, then you will get R1000 back, and then R2000 back over 24 months if you meet ALL active goals for the 24 months.
1583509986675.png
 
ab12312390 said:
You get a percentage of R4000 spend on that. Assuming you are getting 25%, then you will get R1000 back, and then R2000 back over 24 months if you meet ALL active goals for the 24 months.
View attachment 796629
Click to expand...
Thanks for the information.

So the R2000 back is not based in your vitality level but purely based on the 50% of the maximum of R4000?
 
Has anyone gotten points today (garmin)? Mine not even showing as "points not calculated" on their site
 
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