Discovery Vitality 2020

Koosvanwyk said:
Presumably if you don't drive you will get the full points for that day as there is nothing to subtract from that days allocation.
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If you don't drive it uses an average of the last 30 days. So if you average 20/25 then they give you 20/25 for a day that you don't drive.
 
rsa-ace said:
If you don't drive it uses an average of the last 30 days. So if you average 20/25 then they give you 20/25 for a day that you don't drive.
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I'm sure I read that if you don't drive on a day you will get the full 20/25 points
 
Does anyone know who we should contact regarding queries on vitality money? It’s part of Discovery Bank, so I’m assuming the bank, but I’m always struggling to get through to them and can’t hold on for 30 min + per call.

Any other email addresses that actually work ?
 
James 77 said:
Does anyone know who we should contact regarding queries on vitality money? It’s part of Discovery Bank, so I’m assuming the bank, but I’m always struggling to get through to them and can’t hold on for 30 min + per call.

Any other email addresses that actually work ?
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[email protected]
If at all they resolve your query within 10 days, play the Lotto.
 
twr said:
I'm sure I read that if you don't drive on a day you will get the full 20/25 points
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Here is the excerpt from the Vitality Drive 2.0 document.


Get rewarded for no-drive days

You receive points for days that you did not drive. If you do not drive for a full day, your Drive points balance for that day will be equivalent to the average of your daily Drive points balance over the past 30 days. This is an accurate predictor of what your Drive points balance would have been, had you driven that day.
 
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Does anyone know where I go on Discovery's awful website to change my bank account details for payment of Healthyfood cashback? I can't find it and of course their FAQs are useless.
 
I did my plays this morning, but once chosen they were never added to my miles balance. Selected them about an hour ago, anyone had this happen before ? Was 860 miles in total
 
binloud said:
I did my plays this morning, but once chosen they were never added to my miles balance. Selected them about an hour ago, anyone had this happen before ? Was 860 miles in total
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Same my side. I’ll log a query later if it doesn’t resolve itself
 
Gtx Gaming said:
No I do most weeks lol

My 750 tile was the same one as last week. So thought wont use the same tile again, but seems they did.
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Same thing for me and my SO. Has been since the new board. I'm starting to think it's rigged. :unsure:
 
binloud said:
I did my plays this morning, but once chosen they were never added to my miles balance. Selected them about an hour ago, anyone had this happen before ? Was 860 miles in total
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Mine are showing now - I got 660miles today from 4 plays
 
rsa-ace said:
Here is the excerpt from the Vitality Drive 2.0 document.


Get rewarded for no-drive days

You receive points for days that you did not drive. If you do not drive for a full day, your Drive points balance for that day will be equivalent to the average of your daily Drive points balance over the past 30 days. This is an accurate predictor of what your Drive points balance would have been, had you driven that day.
Click to expand...
I wonder how they will determine the average in the first weeks as you won't have a 30 day history. Let's say you don't drive in week 1?
 
Since the latest app update on iOS yesterday the app has crossed out the 25% discount deals. It says 1 per member per day, which I haven’t used. Anyone else encountered this ?
 

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James 77 said:
Since the latest app update on iOS yesterday the app has crossed out the 25% discount deals. It says 1 per member per day, which I haven’t used. Anyone else encountered this ?
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It's not crossed it out, it's crossed out the 'original price' and indicated that you pay the discounted price for it. Are you able to redeem the voucher on the app?
 
ros_b said:
Does anyone know where I go on Discovery's awful website to change my bank account details for payment of Healthyfood cashback? I can't find it and of course their FAQs are useless.
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Go to Portfolio->Update Your Details. You will receive an OTP to allow you to do some of the changes.
 
jman said:
It's not crossed it out, it's crossed out the 'original price' and indicated that you pay the discounted price for it. Are you able to redeem the voucher on the app?
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I can’t redeem it, only the R75 for 750 miles is available to redeem.
 
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