Discovery Vitality 2020

Jadax said:
Wait, I didn't know this. And the Discovery rep I spoke to also 'failed' to bring this up.
Do you have a link I could check out.
Click to expand...

Here’s how it went:

I went into the app and clicked some or other link to join vitality. The image below appeared, promising R750 to join in August. Sounded good, so I requested that they call me back. When they called, I asked about the R750, but they told me that was for August only, and since my membership would activate 1 September, I could have three months free (the consultant told me that was the September special).

1D246253-75BB-40B0-8EB2-F8C9D2375FB9.jpeg
 
3WA said:
Here’s how it went:

I went into the app and clicked some or other link to join vitality. The image below appeared, promising R750 to join in August. Sounded good, so I requested that they call me back. When they called, I asked about the R750, but they told me that was for August only, and since my membership would activate 1 September, I could have three months free (the consultant told me that was the September special).

View attachment 890992
Click to expand...
Yep thanks.
The rep I spoke to said this is linked to me joining an Essential Smart and above medical scheme as well.

Guess I'll call them again later and see what that rep says.
 
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It seems to me that Discovery are intentionally complicating their app and website to obscufate getting to the bits one could be looking for (which could cost them money in form of payouts to clients). Talking about activating healthy gear ,etc sometimes you just go in circles on website and in app not easy to find. My experience over a few days.

But now that I got healthy gear activated , how does one actually keep track if it's been captured on their side , and what expected payouts are going to be. Does discovery vitality even have a statement, where one can track all healthy food , healthy gear activities , so one can be sure all is above board. If not, how do they get away with not having it considering it's equivalent to financial services?

Ebucks at least makes it easy.
 
Does anyone have experience getting HealthyDining cashback from a Nandos online order? I just did an online order with kerbside pickup for the first time and there was no slip included. I've been trying to scan my computer screen with the Discovery App but it aint working!
 
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InternetLuddite said:
It seems to me that Discovery are intentionally complicating their app and website to obscufate getting to the bits one could be looking for (which could cost them money in form of payouts to clients). Talking about activating healthy gear ,etc sometimes you just go in circles on website and in app not easy to find. My experience over a few days.
Click to expand...
Worst. Website. Ever! OK, maybe not ever, but it is sometimes really hard to find what you're looking for!

InternetLuddite said:
But now that I got healthy gear activated , how does one actually keep track if it's been captured on their side , and what expected payouts are going to be. Does discovery vitality even have a statement, where one can track all healthy food , healthy gear activities , so one can be sure all is above board. If not, how do they get away with not having it considering it's equivalent to financial services?
Click to expand...
This is a constant battle. I keep a record, and then invariably, every month-end, I have to send an email asking for a breakdown of my Healthy Food. I think there is some way to check it on the App but I can't find it now. Again - terrible app! A while back I was routinely not getting my HealthyFood cashback, until I linked my SmartShopper card (which seems to have replaced by legacy Discovery Credit Card as my "HealthyFood card").
For HealthyCare, I mostly use Dischem and once a month I get a statement from them that has one number for Discovery earn. If that number doesn't agree with my records, I send an email and ask for a breakdown. That usually comes in a few days. Same for HealthyGear. It takes some work, that's for sure!
 
Not sure if it is just me or there others who have not also received any of their cashbacks for July. Anyone knows what is happening?
 
I got my cash back on 28 July. I was surprised because it was early and it just said disc memb, didn't say healthy food.
 
I got my shoe booster today. But what’s weird is I thought last month was the last one. Hope I’m wrong and I don’t get a claw back.
 
Hi guys,

Anyone else having an issue logging into the Discovery app on iOS? Mine just hangs gets stuck with
the spinning circle and just say loading...

Thanks.
 
Thanks guys. They reset something on my profile not sure what, but after that I was able login.
Cheers.
 
Got miles for healthyfood. 2x payouts. Id say it was 1/2-3/4 of what i got in prev lockdown months. I dont keep slips, so dont really know if its right or not. Still waiting on healthy care.

Did anyone else get today?
 
I got healthy food, gear and care. Nothing from Vitality Money yet. I don't keep spreadsheets, so I don't know if they cheated me or not.
 
fruitbat said:
Got miles for healthyfood. 2x payouts. Id say it was 1/2-3/4 of what i got in prev lockdown months. I dont keep slips, so dont really know if its right or not. Still waiting on healthy care.

Did anyone else get today?
Click to expand...
Also received healthy food, gear, and healthy care yesterday. about 60% of the value in miles that I usually receive.
 
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