Do you prefer using Uber or Taxify?

Do you prefer using Uber or Taxify?

  • Uber

    Votes: 101 73.7%

  • Taxify

    Votes: 36 26.3%
  • Total voters
    137
Well Uber has got even more scaly and shady than they were before.

I was going home, so I opened up Uber and got a fare estimate of R160 for the ride home. I thought that was acceptable and called the Uber.

I get home, and see that the charge of R160 has been reversed and a new amount of R169 was now charged. The Uber email with the bill contains the amount of R169 and that the amount of R160 was merely a placeholder.

What. The. Actual.

So now I cannot rely on Uber's price estimates, since if the trip turns out to cost more than that, they will charge you more. This might be the last time I use uber.
 
Hi all
I have never used either app before, but now my car has broken down :(

What are the typical costs for a certain distance of travel? (estimates are showing me R51 for 4.4km)
 
If you're downloading taxify for the first time, here's my referrel code ( you get R150 free ride and I get one too )

VGQBU
 
I have been using Taxify & Uber almost daily since about mid December.

TL: DR
Taxify is cheaper, but Uber is better.

On longer trips Taxify is on average R40 cheaper than Uber (without surge pricing). Taxify does not have a lot of surge pricing but is starting to experiment and will be introducing it.

For shorter trips I always use Uber for the reliability as the pricing is much the same as Taxify.

The same drivers normally work for both Taxify & Uber if the car qualifies. Uber is stricter on their requirements insisting on higher standards of both vehicle and drivers.

With Taxify you WILL be frustrated - Uber is reliable, Taxify is not.

You will very often have Taxify drivers accept your ride and then 5 minutes of waiting later will just cancel the trip, wasting your time. This happens very often. Also, they will accept the trip and just not move towards the pickup location - stalling to see if they perhaps get another trip closer to their location or perhaps an Uber trip at a higher rate (remember they mostly ride for both)

It also happens often with Taxify that you they will accept the trip & your wait time is 5 minutes indicated, but ends up being much longer - then the driver (after picking you up) will also stop at a petrol station to fill up first. Happens very often.

You can report issues on the Taxify app relating to your trip, but you will always get exactly the same response - word for word - irrespective of the problem you reported.

Lately on Taxify I have also experienced where the driver indicates he has arrived and is nowhere in sight. If you look at the map and car movements it seems like the driver is spoofing his location. I take photos of the cars when this happens to prove that the driver never arrived.

Once I also had a Taxify driver not end the trip and carry on driving while "on the clock". When I called him, he said he will end the ride and hung up on me.

Taxify: Unreliable, dodgy drivers & practices (legacy taxi driver tricks), older cars, bad after sales service. Cheaper on longer trips. Price estimates only.

Uber: Reliable, higher standard drivers & vehicles, higher prices consistently, crazy surge pricing. You know what you pay for upfront.


From a driver's perspective Uber is better - although they pay a much higher commission. I think Uber is 25% and Taxify is 15%. They however get much better support from Uber when things go wrong with rides, etc - like when riders don't pay for cash trips, etc.

Uber will assist and help them with problems, with Taxify they pretty much have to sort things out themselves.

Taxify is cheaper for the rider & driver, Uber is better for the rider & driver.

Before the ride starts, with the Taxify App the driver cannot see if it a cash trip or a longer trip, with Uber they can.
 
Aquadyne said:
I have been using Taxify & Uber almost daily since about mid December.

TL: DR
Taxify is cheaper, but Uber is better.

On longer trips Taxify is on average R40 cheaper than Uber (without surge pricing). Taxify does not have a lot of surge pricing but is starting to experiment and will be introducing it.

For shorter trips I always use Uber for the reliability as the pricing is much the same as Taxify.

The same drivers normally work for both Taxify & Uber if the car qualifies. Uber is stricter on their requirements insisting on higher standards of both vehicle and drivers.

With Taxify you WILL be frustrated - Uber is reliable, Taxify is not.

You will very often have Taxify drivers accept your ride and then 5 minutes of waiting later will just cancel the trip, wasting your time. This happens very often. Also, they will accept the trip and just not move towards the pickup location - stalling to see if they perhaps get another trip closer to their location or perhaps an Uber trip at a higher rate (remember they mostly ride for both)

It also happens often with Taxify that you they will accept the trip & your wait time is 5 minutes indicated, but ends up being much longer - then the driver (after picking you up) will also stop at a petrol station to fill up first. Happens very often.

You can report issues on the Taxify app relating to your trip, but you will always get exactly the same response - word for word - irrespective of the problem you reported.

Lately on Taxify I have also experienced where the driver indicates he has arrived and is nowhere in sight. If you look at the map and car movements it seems like the driver is spoofing his location. I take photos of the cars when this happens to prove that the driver never arrived.

Once I also had a Taxify driver not end the trip and carry on driving while "on the clock". When I called him, he said he will end the ride and hung up on me.

Taxify: Unreliable, dodgy drivers & practices (legacy taxi driver tricks), older cars, bad after sales service. Cheaper on longer trips. Price estimates only.

Uber: Reliable, higher standard drivers & vehicles, higher prices consistently, crazy surge pricing. You know what you pay for upfront.


From a driver's perspective Uber is better - although they pay a much higher commission. I think Uber is 25% and Taxify is 15%. They however get much better support from Uber when things go wrong with rides, etc - like when riders don't pay for cash trips, etc.

Uber will assist and help them with problems, with Taxify they pretty much have to sort things out themselves.

Taxify is cheaper for the rider & driver, Uber is better for the rider & driver.

Before the ride starts, with the Taxify App the driver cannot see if it a cash trip or a longer trip, with Uber they can.
Click to expand...

I've been using uber a lot over the last two months as well as I've been down one car. Besides once when I waited quite long, they have always come within the indicated time, sometimes even faster.

Only one thing that bothers me a little, non of the drivers ever uses their cars aircons, no matter how hot it is. But I only do small trips, so it's not that big an issue.
 
Aquadyne said:
You will very often have Taxify drivers accept your ride and then 5 minutes of waiting later will just cancel the trip, wasting your time. This happens very often. Also, they will accept the trip and just not move towards the pickup location - stalling to see if they perhaps get another trip closer to their location or perhaps an Uber trip at a higher rate (remember they mostly ride for both)

It also happens often with Taxify that you they will accept the trip & your wait time is 5 minutes indicated, but ends up being much longer - then the driver (after picking you up) will also stop at a petrol station to fill up first. Happens very often.
Click to expand...

I have had those issues on both Uber and Taxify. It says he is 5 minutes away but then he arrives 10 minutes later. I have cancelled an Uber and a Taxify because of this. I would say that Uber is worse in this regard because it allows taxi drivers to accept a new trip before they have finished the old one. I had that happen once, the guy was far away and I eventually cancelled. Taxify does not allow more than one trip at a time as far as I know.

Lately on Taxify I have also experienced where the driver indicates he has arrived and is nowhere in sight. If you look at the map and car movements it seems like the driver is spoofing his location. I take photos of the cars when this happens to prove that the driver never arrived.
Click to expand...

One Taxify guy did that to me. I was waiting outside, Taxify said he had arrived. I waited 5 minutes, still no sight of him. So I cancelled. He showed up 2 minutes later and said that he always triggers the arrival thing early because people take a long time to come to the road. I was like, don't do that because it confuses people.

In general I would mostly agree that Uber cars are a little nicer, the drivers are about the same.

Cr419 said:
I've been using uber a lot over the last two months as well as I've been down one car. Besides once when I waited quite long, they have always come within the indicated time, sometimes even faster.

Only one thing that bothers me a little, non of the drivers ever uses their cars aircons, no matter how hot it is. But I only do small trips, so it's not that big an issue.
Click to expand...

I just tell them to switch the aircon on. I'm paying for the ride and I'll have the aircon on if I want it. I sometimes turn down their radios too. Or ask them to turn them down.
 
Taxify has just increased their free code to R250 which will definitely help them with exposure.

If anyone would like to use my referral code, simply enter YHK9W under promotions.
It will give you R250 off your first ride
 
50 Voters.... taxify percentage is much lower than I expected
 
Just depends. In some territories there is no choice. But even just having just one of these two online disruptors is a boon for consumers. Here in E Europe taxi drivers recognise tourists and inflate the rate. So regular taxis will quote a tourist R120 for a short trip. Tell them to GFThemselves, open taxify and pay R24 for the same trip using a taxify driver. Awesome.
 
Lately Uber sends me a discount code every week, which gives me R20 off each trip, to a maximum of 10 trips per week. Makes a big difference to me.

Uber in general is slightly better, but I'd say that Uber is actually getting worse. There isn't much difference between Uber and Taxify these days.
 
I, for some reason, have a negative perception when it comes to Taxify and I have not even heard bad stuff about it. I'll give it a shot though.
 
Have not used Taxify yet, but it seems I should if I want to save money.
 
I've only used Uber and it's been ok.

I have heard that Taxify isn't as strict on the driver vetting, not that Uber is very strict. Obviously "strict" is subjective.
 
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