Frogfoot Cape Town

NeoNarchy said:
5 min Ping plotter almost instant packet loss, how many hoops do I need to jump trough now to get you guys to sort this out? Another user in my neighborhood with the same issue here is his ref from AH Support GAV-247-38399 So its not an isolated problem View attachment 1150250
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Hi,

Please can you do an extended pingplotter to 100.99.40.1 to see if you still get any loss?
 
I am in Sunnydale (Fish Hoek, CPT), also constant packet loss, disconnects. This to local and international.

At night I get huge latency spikes, packet loss and general bad speeds.

I made a post regarding this here:

WebAfrica/Frogfoot: After hours slow speeds, disconnects and latency.

As the thread name suggests.. I live in Sunnydale/Fish Hoek CPT. I am on the 1Gbps package from WebAfrica with FNO as Frogfoot. During the day I get perfect latency to local and international services as well as my speeds are 900Mb/s+ both upload and download. At around 6 PM the connection...
mybroadband.co.za mybroadband.co.za

Using Frogfoot via WebAfrica 1Gbps package.

1632042929633.png
 
AfriNatic said:
Hi,

Please can you do an extended pingplotter to 100.99.40.1 to see if you still get any loss?
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Wil do also busy with FF to run a test and see what is going on, will post results later
Ran some tests had FF call me and did test on there network directly from the ONT to my Notebook
1st image is your requested test, second one is on their network pinging Google DNS, FF tech said he will escalate, where do we go from here this issue started on the 15th.....
 

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Same here....I am in the same area and have had issues the past few days. I get that Afrihost needs proof before they escelate to to Frogfoot, but they make it look like we are idiots are imagining these issues and the have to go back forth with these emails and test for days!! This is why I left VOX and well time will tell if I have to move again, but so far it isn't looking good!
 
NeoNarchy said:
Wil do also busy with FF to run a test and see what is going on, will post results later
Ran some tests had FF call me and did test on there network directly from the ONT to my Notebook
1st image is your requested test, second one is on their network pinging Google DNS, FF tech said he will escalate, where do we go from here this issue started on the 15th.....
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Morning,

Loss to the gateway means there is an issue before the traffic reaches our network. The only issue it could be is with the NNI but then everyone on Afrihost that terminates in CPT will complain about issues and we will clearly see drops in graphs.

I'm following up with this for you and will let you know about any feedback I receive.

Please can you also DM me your email address just to have your details to provide feedback once received.
 
Aquiva said:
Same here....I am in the same area and have had issues the past few days. I get that Afrihost needs proof before they escelate to to Frogfoot, but they make it look like we are idiots are imagining these issues and the have to go back forth with these emails and test for days!! This is why I left VOX and well time will tell if I have to move again, but so far it isn't looking good!
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Hi,

Please can you dm me your email address for me to investigate the matter for you?
 
End of the day update still no resolution still no feedback its a case of we will let you know when we let you know
 

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NeoNarchy said:
End of the day update still no resolution still no feedback its a case of we will let you know when we let you know
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Hi the Faults are with Frogfoot ME team to investigate the OLT and the Metro Ethernet link from the OLT. As soon as I have feedback I will revert back.
 
Cant believe my internet has been down for three days and FrogFoot is doing nothing about it. Time to move on I guess.
 
Hi, Hitech247. Thank you for raising your query with us. Can you please provide us with the reference for the fault your Internet Service Provider has logged with us? The reference starts with FRG.​
 
Frogfoot Fibre said:
Hi, Hitech247. Thank you for raising your query with us. Can you please provide us with the reference for the fault your Internet Service Provider has logged with us? The reference starts with FRG.​
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The Ref I got from WebAfrica ( Siseko): The fault ref is FF #1193819
 
hitech247 said:
The Ref I got from WebAfrica ( Siseko): The fault ref is FF #1193819
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Thank you. Kindly also provide us with your full name, cell nr and physical address in order for our team to contact you,
 
Johnatan56 said:
Cant you get that based on the ref number? Also why are all your posts so broken on this forum, from where are you copy pasting?
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Not to belittle the person behind the Frogfoot Fibre rep, but I think they got an intern to come and do copy/paste work. Because it's the exact same response, over and over from what I have seen
 
Johnatan56 said:
Cant you get that based on the ref number? Also why are all your posts so broken on this forum, from where are you copy pasting?
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Good day. Thank you for your post. Kindly note that not all the information is linked to the reference your ISP provides. It is therefore best we have your details in order for us to contact you with an update. Kind regards.
 
Frogfoot Fibre said:
Thank you. Kindly also provide us with your full name, cell nr and physical address in order for our team to contact you,
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Its in your PM . Not posting it on an open forum . But then again - I may be wasting my time because you have not bothered to reply to the other PM I sent you yesterday . @Frogfoot Fibre
 
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hitech247 said:
Its in your PM . Not posting it on an open forum . But then again - I may be wasting my time because you have not bothered to reply to the other PM I sent you yesterday . @Frogfoot Fibre
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Thank you for the information. Please note your query has been escalated and our team will be in contact with you.
 
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