Frogfoot Port Elizabeth

[Convex]

I thought this kind of maintenance was finished on the 16th. Now they making it 9pm

 

[breadbox]

So ended up signing up for the Vodacom deal. 300gb day and night. Getting around 160 down and 20 up. Games play flawlessly. 183 EU ping. Am happy so far. Best of all no disconnects.

Frogfoot need to resolve their issues and fast. Many people are getting gatvol. Will be cancelling this fibre before month end.

 

[PhireSide]

View attachment 1195238
I thought this kind of maintenance was finished on the 16th. Now they making it 9pm

I think we have maintenance tomorrow evening again. Let's hope it's the last

 

[xxeagle_za]

Damn, that sucks, I also just noticed that the moment my FF connection went down my MTN speeds dropped to 0.40mbps

And yep, scheduled for maintanance:
View attachment 1195240

My Vodacom speeds also not that great, cant even keep a 1mbps download.

 

[Vamp1r3]

It now says that it is actually an outage, and not just maintenance. Why does this happen every other day, it's insane

 

[IceQB]

@Frogfoot Fibre is on another level of incompetence. Maintenance resulted in an outage. Come on get your act together

 

[Hemisphere999]

Still off in Kamma Heights..
this is quite ridiculous

 

[xxeagle_za]

Still off in Newton Park as well

 

[vyking_sa]

And now this. Nothing regarding the matter on my ISP's site. This is from the Frogfoot site.

 

[Reaper84]

Probably went home for the night and will carry on again trying to fix it this morning. Exactly the type of service I would expect from them.

 

[Sig_ZA]

Great start to the day. Again.

 

[Leno]

@AfriNatic any inside info

 

[Leno]

Downgrading my FF line and getting RAIN backup has really paid off this month

 

[veethree]

Downgrading my FF line and getting RAIN backup has really paid off this month

Is that the 5G or LTE deal that you got from them?

 

[Leno]

Is that the 5G or LTE deal that you got from them?

Unfortunately no 5G yet in Summerstrand, adverts for it on the lamp posts though lol

I have a Voda tower on my buildings roof which the Rain LTE seems to use so its quite decent

 

[AfriNatic]

@AfriNatic any inside info

Morning,

Dual NLD failure due to multiple breaks and vandalism. FrogFoot has had teams working through the night.

Outage Status: New

Outage title: Outage | PLZ | Port Elizabeth Down
Service Type: FTTH & FTTB
Outage ref (solid): FRG1647748
Impact start time: 2021-11-17 22:32
Impact: Down

Outage Update
-- Logged to vendor

Outage Status: Update

Outage title: Outage | PLZ | Port Elizabeth, Despatch, Uitenhage, King William's Town and Grahamstown | Hard Down
Service Type: FTTH & FTTB
Outage ref (solid): FRG1647748
Impact start time: 2021-11-17 22:32
Impact: Down

Outage Update

Please note this outage is due to a Dual NLD Failure between George and Kings Williams Town

Outage Update

Kings Williams Town Outage
-- Team have gained access at the Kings William Node and are investigating the fibre.
-- Team is investigating the fault at the East London Node now.
-- Vendor team dispacthing another technician to site ETA of 1h30min was given at 02:58.
-- Technicians tested full distance from East London however received high loss 26.6km towards King Williams Town from East London.
-- Technicians localizing loss.
-- Technicians still localizing loss.
-- Technicians are still localizing.

George Outage
-- Team have tested a disconnect at 14KM from George and are currently localizing the fault.
-- Team have discovered the fibre has been vandalized.
-- A civil team is enroute to assist in joining the two cables +-300m
-- ETA 30 Min
-- Team started splicing.
-- Teams still busy splicing.
-- Due to bad weather conditions technicians are struggling with splicing however they are still busy.
-- Technicians located another disconnection at 14.76km away from current joint.
-- Technicians are now localizing the point of disconnect.

 

[PhireSide]

So there's vandalism and multiple fibre breaks on a night that they had maintenance planned.

Suspicious...

 

[JohnStarr]

Morning,

Dual NLD failure due to multiple breaks and vandalism. FrogFoot has had teams working through the night.

Outage Status: New

Outage title: Outage | PLZ | Port Elizabeth Down
Service Type: FTTH & FTTB
Outage ref (solid): FRG1647748
Impact start time: 2021-11-17 22:32
Impact: Down

Outage Update
-- Logged to vendor

Outage Status: Update

Outage title: Outage | PLZ | Port Elizabeth, Despatch, Uitenhage, King William's Town and Grahamstown | Hard Down
Service Type: FTTH & FTTB
Outage ref (solid): FRG1647748
Impact start time: 2021-11-17 22:32
Impact: Down

Outage Update

Please note this outage is due to a Dual NLD Failure between George and Kings Williams Town

Outage Update

Kings Williams Town Outage
-- Team have gained access at the Kings William Node and are investigating the fibre.
-- Team is investigating the fault at the East London Node now.
-- Vendor team dispacthing another technician to site ETA of 1h30min was given at 02:58.
-- Technicians tested full distance from East London however received high loss 26.6km towards King Williams Town from East London.
-- Technicians localizing loss.
-- Technicians still localizing loss.
-- Technicians are still localizing.

George Outage
-- Team have tested a disconnect at 14KM from George and are currently localizing the fault.
-- Team have discovered the fibre has been vandalized.
-- A civil team is enroute to assist in joining the two cables +-300m
-- ETA 30 Min
-- Team started splicing.
-- Teams still busy splicing.
-- Due to bad weather conditions technicians are struggling with splicing however they are still busy.
-- Technicians located another disconnection at 14.76km away from current joint.
-- Technicians are now localizing the point of disconnect.

What about their 4 days of maintenance in Port Elizabeth? Any idea if that has gone through successfully?

 

[JohnStarr]

Morning,

Dual NLD failure due to multiple breaks and vandalism. FrogFoot has had teams working through the night.

Outage Status: New

Outage title: Outage | PLZ | Port Elizabeth Down
Service Type: FTTH & FTTB
Outage ref (solid): FRG1647748
Impact start time: 2021-11-17 22:32
Impact: Down

Outage Update
-- Logged to vendor

Outage Status: Update

Outage title: Outage | PLZ | Port Elizabeth, Despatch, Uitenhage, King William's Town and Grahamstown | Hard Down
Service Type: FTTH & FTTB
Outage ref (solid): FRG1647748
Impact start time: 2021-11-17 22:32
Impact: Down

Outage Update

Please note this outage is due to a Dual NLD Failure between George and Kings Williams Town

Outage Update

Kings Williams Town Outage
-- Team have gained access at the Kings William Node and are investigating the fibre.
-- Team is investigating the fault at the East London Node now.
-- Vendor team dispacthing another technician to site ETA of 1h30min was given at 02:58.
-- Technicians tested full distance from East London however received high loss 26.6km towards King Williams Town from East London.
-- Technicians localizing loss.
-- Technicians still localizing loss.
-- Technicians are still localizing.

George Outage
-- Team have tested a disconnect at 14KM from George and are currently localizing the fault.
-- Team have discovered the fibre has been vandalized.
-- A civil team is enroute to assist in joining the two cables +-300m
-- ETA 30 Min
-- Team started splicing.
-- Teams still busy splicing.
-- Due to bad weather conditions technicians are struggling with splicing however they are still busy.
-- Technicians located another disconnection at 14.76km away from current joint.
-- Technicians are now localizing the point of disconnect.

What about their 4 days of maintenance in Port Elizabeth? Any idea if that has gone through successfully?

 

[JohnStarr]

Day 1...done
Day 2...done
Day 3...EPIC failure (matter of time!)
Day 4...waiting