Frogfoot Port Elizabeth

Will compare between vuma and openserve in Jan. Hopefully openserve is live by then.
I didn't have issues with them in Millard Grange, just bad router config from Afrihost
 
I'd just like to find out, after purchasing a fiber package, how long can I expect to wait for Frogfoot to install the ONT box at my home? There is already a fiber line, it's only missing the ONT box.
 
OneSmugPug said:
I'd just like to find out, after purchasing a fiber package, how long can I expect to wait for Frogfoot to install the ONT box at my home? There is already a fiber line, it's only missing the ONT box.
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It took me a little over two weeks I think. From booking to getting the okie to fix my ONT etc. Had the line into the house already.
 
barrytemp said:
And Vrot Foot trying to save their market share.
I wish it was 2 outages a month only.
mybroadband.co.za

Photos of fibre cable destruction that caused major outage

Frogfoot has released details about two major incidents that knocked its network offline in major Eastern Cape cities.
mybroadband.co.za mybroadband.co.za
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This was damage control, but if you read it critically it does more damage than PR points.

They admitted that this region is serviced by antiquated infrastructure and has no NLD failover backhaul that actually works as intended, with both existing primary and secondary failover options failing spectacularly and regularly due to dark forces of the evil Lord Sauron. (edited for eddief1).

When everything goes for a ball of poo, which it often does, they'll hide behind "force majeure" and a friendly rep will "Thank you for your post. We are not aware of any current service disruptions ongoing in your area. Should the matter persist, kindly contact your Internet Service Provider for assistance".

Wow.
 
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thewusman said:
This was damage control, but if you read it critically it does more damage than PR points.

They admitted that this region is serviced by antiquated infrastructure and has no NLD failover backhaul.

Wow.
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The question then is this: Why roll out antiquated infrastructure in the first place? And why perform bloody maintenance every single week, or is it because of that old kit?
 
eddief1 said:
They have an alternative backup path, not sure why you think they dont
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It didn't work, did it Einstein.

Now they're scrambling to secure alternative capacity on additional NLD routes with their competition.

As you were.
 
thewusman said:
It didn't work, did it Einstein.

Now they're scrambling to secure alternative capacity on additional NLD routes with their competition.

As you were.
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You said there was no NLD failover backhaul, i corrected you as this is not true. That would be negligent from FF if there were none. Redundancy tends to not work when both primary and secondary routes are down simultaneously, force majeure ;) ala openserv in the southern cape last week, who i might add had 3 routes available to them
 
eddief1 said:
You said there was no NLD failover backhaul, i corrected you as this is not true. That would be negligent from FF if there were none. Redundancy tends to not work when both primary and secondary routes are down simultaneously, force majeure ;) ala openserv in the southern cape last week, who i might add had 3 routes available to them
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Judging from the evidence in this forum and thread - in practice we have seen their redundancy and BCP planning is bad enough to likely contravene any SLA's they have with third party commercial customers, let alone end consumers.

The number of admissions in the article are exceptionally revealing.

It would make for an excellent commercial law case study.

I'm fairly certain FF hide behind force majeure on a weekly basis.
 
We had a few dips early this morning. The script that I got from webyep is much more accurate than Smokeping:

04:15:47 script,info *** Frogfoot is DOWN *** 04:16:17 script,info *** Frogfoot is DOWN *** 04:17:47 script,info *** Frogfoot is DOWN *** 05:10:46 script,info *** Frogfoot is DOWN *** 07:16:02 script,info *** Frogfoot is DOWN *** 07:16:32 script,info *** Frogfoot is DOWN ***
 
thewusman said:
It didn't work, did it Einstein.

Now they're scrambling to secure alternative capacity on additional NLD routes with their competition.

As you were.
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This isn't news and I think it has been the case since last year.
 
thewusman said:
Judging from the evidence in this forum and thread - in practice we have seen their redundancy and BCP planning is bad enough to likely contravene any SLA's they have with third party commercial customers, let alone end consumers.

The number of admissions in the article are exceptionally revealing.

It would make for an excellent commercial law case study.

I'm fairly certain FF hide behind force majeure on a weekly basis.
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Unfortunately there is no SLA with us, the end user. It's "best effort". For an SLA they'd make you sign up for business fibre at the associated inflated cost.
 
PhireSide said:
Maybe our monthly debit orders should also be 'best effort', proportional to the level of service received.
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Mine will be non-existent when Openserve get to my block and light up their fibre! Just got to dovetail cancelling Vox/Frogfoot with signing up and getting Openserve/AN Other ISP running as we WFH 4 days of the week and cannot be without Internet as a result.
Still need to decide who to go with. As long as it's inexpensive and I can get 50Mbps (or faster for a lower price) I'll go for it.
 
JohnMao said:
Mine will be non-existent when Openserve get to my block and light up their fibre! Just got to dovetail cancelling Vox/Frogfoot with signing up and getting Openserve/AN Other ISP running as we WFH 4 days of the week and cannot be without Internet as a result.
Still need to decide who to go with. As long as it's inexpensive and I can get 50Mbps (or faster for a lower price) I'll go for it.
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At the very least, FTTH prices have come down a lot in recent years.

I looked back at my sign-up info - when we signed up it was around R2500 per month for a 1gbps package. Now, some ISP's are charging slightly more than half that.
 
Yes something is down, completely dead here on frogfoot. Edit: it's back now
 
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