Gallo Manor ADSL Problems

[Brad1987]

High packet loss (5-50%), high attenuation, high jitter (+- 50)

Phone Number : 011 802

ADSL Line Speed : 4mbps

ISP name : Mweb Uncapped

Time : 24/7 - Since ADSL was first installed.

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.



Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 18 ms 8 ms 9 ms 41-133-76-1.dsl.mweb.co.za [41.133.76.1]
3 37 ms 76 ms 9 ms 197-80-96-162.jhb.mweb.co.za [197.80.96.162]
4 101 ms * 24 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
5 196 ms * 13 ms tengig-0-7-0-2-12-vic-p-2.mweb.co.za [197.80.5.2
42]
6 14 ms 12 ms 18 ms 197-80-7-37.jhb.mweb.co.za [197.80.7.37]
7 12 ms 10 ms 13 ms jhb.telkom-ipnet.co.za [197.80.4.117]
8 10 ms 10 ms 22 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
9 61 ms 13 ms 19 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.4
3.25.58]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.



Actual Sync Speed : 3mbps

Attenuation : 32db up / 59db down

 

[fragtion]

Nothing too unusual about that traceroute apart from some jumpy latency perhaps -- www.telkom.co.za is ICMP-firewalled so you won't reach it (you'd see those timeouts even if your line was perfect)

 

[sgw]

Same problems, variable line speeds from 1,8 - 5,5 at best on a 10mbps line.

After 10 callouts, Telkom tech has admitted there is a problem with the copper lines from the junction (Lotus Rd) to the exchange - serious degradation and they need to pull new copper - which, apparently is not in plan!!

So, I am paying for 10mbps, as ADVERTISED by Telkom as available in my area, that cant be delivered. I think the Consumer Complaints Commission and the ASASA are due a call.

 

[Skulz]

I stay on Lotus Street, I'm able to get maximum 8mbps.

But I must say, it's still very good!

I suggest we float this link around to get the interest high?

https://vumatel.servicezones.net/johannesburgnorthcentral/Gallomanor