Some relevant points on support for the iPhone.
- The warranty is only 1 Year and not 2 years like with other mobiles.
- If your iPhone fails, it will get swapped out with a 'refurbished' unit and not repaired.
- The standard OOB failure procedure does not apply to iPhones. All failures are treated as 'in warranty' faults.
From the above ‘support’ list, it is clear that something is amiss. “refurbished” is just another way of saying “previously used/abused and now repaired”. Who would justifiably support using ‘refurbished’ products? Would you use refurbished tyres on your vehicle? I wouldn’t.
Regardless, I’ve tried following the local iPhone release since the announcement and launch on 11th July 2008 with eagerness but I have to admit that as a longtime Vodacom customer, I’m extremely displeased and disappointed.
The fact that just because ‘the market can bear it’ smells of the Telkom protected monopoly way of doing things and despite Vodacom holding distribution rights to the iPhone, it just does not justify expecting the public to spend more than 3 TIMES the cost for the iPhone, especially with limited out-of-box functionality!
Case in point: Rand/Dollar exchange rate today = R8-30/$1
iPhone 3G 8GB = $199 = R1,651-70
Vodacom “Promotion” Prepaid iPhone 8GB = R6,389-00
Difference in cost = R4,737-30 (and I find it IMPOSSIBLE to accept that Import/Customs/SP markup amounts to more than TWICE the actual cost of the phone) PER UNIT.
In fact, unless Vodacom realizes this monumental blunder and takes effort to correct it, I have a good mind to switch to MTN when my Vodacom contract expires in March next year or even spend R7,400 on a Samsung Omnia / HTC Touch Diamond out of sheer principal than get myself an iPhone at these ridiculous prices.