Sign up with GoogleMTN have got to be the worst bunch I have ever dealt with! I'm about to take them to ICASA over recurring subscriptions MONTHS after the cancellation of my contract...
Read this, I posted it on hellopeter...
>>My Complaint:
I had an MTN data contract. I cancelled it at their canal walk branch well before the end of the contract. I got written, signed confirmation of this.
MTN carried on billing me for this contract. I phoned their slow call centre to complain and I was put on to a "retention" person who said that she would sort it out, stop the billing and refund my ****** money.
So far I haven't seen my money (it has been over three weeks), nor have I had a reply to any of my three emails asking when I will get a refund.
The call reference is Ref 108801700
The contact person's email is moloko_p at mtn coza
>>Their acknowledgement of receipt:
Hello S_Ginsberg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:3316239
>>Their inaction:
Utterly Disgusted: Stop giving me cut and paste standard responses and fix your rubbish!
Not only have you not bothered doing anything about it but you ***** another R149 from my account yesterday.
Your service is appalling, bordering on criminal. If my money is not returned in full within 5 working days from now I shall lay a complaint with ICASA and proceed with small claims court action to recover my money as well as the expenses associated with with the recovery.
Get to it.
Samuel
>>Further to this I logged a call with their fraud department, after all ripping someone's cash off is fraud:
What is happening with this case:
MTN has refunded about R60 of the R447 owing... fraudsters!
I have attached proof of contract cancellation.
This email serves as the final reminder in terms of the ICASA complaints procedure before referring this matter to ICASA for action.
I have pasted in my records from www.hellopeter.com together with your acknowledgement of receipt of the complaint below.
>>Their acknowledgement:
Re: MTN Fraud [#7893313]
Customer Care 8 Mar
Y’ello!
Thank you for your email.
Your email is acknowledged and will be responded to as soon as possible.
BUT NOTHING HAS HAPPENED.
If you don't want this to happen to you then keep away from MTN!!!!! So far it has been almost four months...
Read this, I posted it on hellopeter...
>>My Complaint:
I had an MTN data contract. I cancelled it at their canal walk branch well before the end of the contract. I got written, signed confirmation of this.
MTN carried on billing me for this contract. I phoned their slow call centre to complain and I was put on to a "retention" person who said that she would sort it out, stop the billing and refund my ****** money.
So far I haven't seen my money (it has been over three weeks), nor have I had a reply to any of my three emails asking when I will get a refund.
The call reference is Ref 108801700
The contact person's email is moloko_p at mtn coza
>>Their acknowledgement of receipt:
Hello S_Ginsberg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:3316239
>>Their inaction:
Utterly Disgusted: Stop giving me cut and paste standard responses and fix your rubbish!
Not only have you not bothered doing anything about it but you ***** another R149 from my account yesterday.
Your service is appalling, bordering on criminal. If my money is not returned in full within 5 working days from now I shall lay a complaint with ICASA and proceed with small claims court action to recover my money as well as the expenses associated with with the recovery.
Get to it.
Samuel
>>Further to this I logged a call with their fraud department, after all ripping someone's cash off is fraud:
What is happening with this case:
MTN has refunded about R60 of the R447 owing... fraudsters!
I have attached proof of contract cancellation.
This email serves as the final reminder in terms of the ICASA complaints procedure before referring this matter to ICASA for action.
I have pasted in my records from www.hellopeter.com together with your acknowledgement of receipt of the complaint below.
>>Their acknowledgement:
Re: MTN Fraud [#7893313]
Customer Care 8 Mar
Y’ello!
Thank you for your email.
Your email is acknowledged and will be responded to as soon as possible.
BUT NOTHING HAS HAPPENED.
If you don't want this to happen to you then keep away from MTN!!!!! So far it has been almost four months...
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