MWEB Throttle - Advise Needed

G

grant_cpt

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Good Evening

I'm not sure if I'm the only one out there who feels like their MWEB Premium account is being throttled. Although MWEB says the account is not throttled.

I took YouTube, who according to MWEB streaming services get high priority on the network. But with screenshot below, you can see that I starts out fast, but then slowing slows down.
YouTube.jpg

Stats from YouTube player
YouTube Slow Down.JPG

But yet, any speed test always run at full line speed.
http://www.speedtest.net/result/4487937349.png

When ever I complain on their Facebook page. They asks for a speed test. Which as you can see normal. But then anything other, browsing, Streaming and downloading is only running at about 32 kB/s.

Should I keep nagging them, or move to another provider?

Regards
Grant
 
xoqx35tl.png
 
I suggest you ask MWEB Guy for an account reauth, also try switching to another realm - @mweb.co.za / @dslmweb.co.za.

JBtz2b1l.png
 
attachment.php


I'm also getting shaped/throttled this evening. 4mbps premium uncapped.
 
I'm on 2mbps premium uncapped, shows unthrottled as well. Ever since last night downloads and speedtest results tanked completely - my last speedtest had a 595ms latency - youtube and BF4 gaming is impossible :( Was better this morning from about 07h00 to 09h00 but then got worse again.

My account was reauthed about 90 minutes ago and router reset - made no difference.
 
Lachdanan said:
I'm on 2mbps premium uncapped, shows unthrottled as well. Ever since last night downloads and speedtest results tanked completely - my last speedtest had a 595ms latency - youtube and BF4 gaming is impossible :( Was better this morning from about 07h00 to 09h00 but then got worse again.

My account was reauthed about 90 minutes ago and router reset - made no difference.
Click to expand...

I'm not ADSL expert, but when latency goes that high. It might mean congestion at the exchange. You can check if the second hop on the tracert is higher than 20ms
 
grantduke said:
I'm not ADSL expert, but when latency goes that high. It might mean congestion at the exchange. You can check if the second hop on the tracert is higher than 20ms
Click to expand...

1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.1.1]
2 553 ms 559 ms 629 ms 41-132-20-1.dsl.mweb.co.za [41
3 631 ms 659 ms 653 ms 197-80-96-162.jhb.mweb.co.za [
4 740 ms 792 ms 778 ms vl92.vic-hscore-2.optinet.net
5 725 ms 726 ms 739 ms 12.te0-7-0-2.vic-p-1.optinet.n

6 536 ms 628 ms 629 ms te0-0-0-0.cpt-p-2.optinet.net
7 662 ms 695 ms 629 ms vl11.cpt-hscore-1.optinet.net
8 753 ms 738 ms 592 ms 196.28.178.66
9 468 ms 430 ms 450 ms cte-core-sw2.vwol.net [196.41.
10 636 ms 673 ms 500 ms www.mweb.co.za [196.2.63.110]
 
Lachdanan said:
1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.1.1]
2 553 ms 559 ms 629 ms 41-132-20-1.dsl.mweb.co.za [41
3 631 ms 659 ms 653 ms 197-80-96-162.jhb.mweb.co.za [
4 740 ms 792 ms 778 ms vl92.vic-hscore-2.optinet.net
5 725 ms 726 ms 739 ms 12.te0-7-0-2.vic-p-1.optinet.n

6 536 ms 628 ms 629 ms te0-0-0-0.cpt-p-2.optinet.net
7 662 ms 695 ms 629 ms vl11.cpt-hscore-1.optinet.net
8 753 ms 738 ms 592 ms 196.28.178.66
9 468 ms 430 ms 450 ms cte-core-sw2.vwol.net [196.41.
10 636 ms 673 ms 500 ms www.mweb.co.za [196.2.63.110]
Click to expand...

Yep, exchange related.
 
Lachdanan said:
1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.1.1]
2 553 ms 559 ms 629 ms 41-132-20-1.dsl.mweb.co.za [41
3 631 ms 659 ms 653 ms 197-80-96-162.jhb.mweb.co.za [
4 740 ms 792 ms 778 ms vl92.vic-hscore-2.optinet.net
5 725 ms 726 ms 739 ms 12.te0-7-0-2.vic-p-1.optinet.n

6 536 ms 628 ms 629 ms te0-0-0-0.cpt-p-2.optinet.net
7 662 ms 695 ms 629 ms vl11.cpt-hscore-1.optinet.net
8 753 ms 738 ms 592 ms 196.28.178.66
9 468 ms 430 ms 450 ms cte-core-sw2.vwol.net [196.41.
10 636 ms 673 ms 500 ms www.mweb.co.za [196.2.63.110]
Click to expand...

Code: 
Traceroute has started…

traceroute to www.mweb.co.za (196.2.63.110), 64 hops max, 72 byte packets
 1  192.168.1.1 (192.168.1.1)  3.395 ms  2.935 ms  3.339 ms
 2  * * *
 3  197-84-96-185.cpt.mweb.co.za (197.84.96.185)  13.654 ms  11.709 ms  11.592 ms
 4  540.po-channel50.cpt-ipc-2.optinet.net (197.84.96.186)  9.896 ms  10.325 ms  9.106 ms
 5  vl92.cpt-hscore-1.optinet.net (197.84.2.2)  9.516 ms  11.163 ms  9.539 ms
 6  196.28.178.66 (196.28.178.66)  10.594 ms  9.433 ms  11.507 ms
 7  cte-core-sw2.vwol.net (196.41.144.35)  10.576 ms  9.608 ms  12.467 ms
 8  www.mweb.co.za (196.2.63.110)  15.564 ms  11.499 ms  10.848 ms
 
I don't suppose there is anything that I can do about that then? It was completely fine until yesterday late afternoon when it ground to a sad and depressing halt
 
grantduke said:
Good Evening

I'm not sure if I'm the only one out there who feels like their MWEB Premium account is being throttled. Although MWEB says the account is not throttled.

I took YouTube, who according to MWEB streaming services get high priority on the network. But with screenshot below, you can see that I starts out fast, but then slowing slows down.
View attachment 232222

Stats from YouTube player
View attachment 232224

But yet, any speed test always run at full line speed.
http://www.speedtest.net/result/4487937349.png

When ever I complain on their Facebook page. They asks for a speed test. Which as you can see normal. But then anything other, browsing, Streaming and downloading is only running at about 32 kB/s.

Should I keep nagging them, or move to another provider?

Regards
Grant
Click to expand...

Hi Grant

I'd like to arrange a call back for you with a specialist to do some test.
Could you please PM me your preferred 2 contact numbers.
Streaming is prioritised on our network so it should perform better baring any external factors on the connection.
 
Lachdanan said:
1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.1.1]
2 553 ms 559 ms 629 ms 41-132-20-1.dsl.mweb.co.za [41
3 631 ms 659 ms 653 ms 197-80-96-162.jhb.mweb.co.za [
4 740 ms 792 ms 778 ms vl92.vic-hscore-2.optinet.net
5 725 ms 726 ms 739 ms 12.te0-7-0-2.vic-p-1.optinet.n

6 536 ms 628 ms 629 ms te0-0-0-0.cpt-p-2.optinet.net
7 662 ms 695 ms 629 ms vl11.cpt-hscore-1.optinet.net
8 753 ms 738 ms 592 ms 196.28.178.66
9 468 ms 430 ms 450 ms cte-core-sw2.vwol.net [196.41.
10 636 ms 673 ms 500 ms www.mweb.co.za [196.2.63.110]
Click to expand...

Hi Lachdanan

Could you please drop me a PM with your account info so that I may check this out for you.
Based on these results though it does look like you may be affected by congestion at the exchange.
I would like to test the line as well to see what sort of readings I get.
 
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