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Hi RSkeens
Sorry to see that you have now moved to a new ISP, if you do decide to come back just drop me a PM and I'll activate you again.
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MWEB Uncapped ADSL Feedback - Part 3
- Thread starter scienide
- Start date
Hi RSkeens
Sorry to see that you have now moved to a new ISP, if you do decide to come back just drop me a PM and I'll activate you again.
hah, FAT chance of that happening ( Im pretty sure RSkeens feels the same way I do, like many )
I'll say it again:
HAH
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- Apr 13, 2010
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Hi DaDon
If you change your mind feel free to drop me a PM.
I actually received a few PM's requesting to either re-activate or to stop the cancellation request.
?
So I get an invoice emailed from billing@mweb.co.za, when I reply to asking for confirmation that my account will be credited for the change from uncapped 1Mbs to 1MB capped, my reply gets bounced and I then get an email saying that billing@mweb.co.za is no longer in use, and that I must address my email to billing@mweb.com:
Why the hell can't Mweb send their mails from the account to which one must reply? Is it too difficult to change the mail address of an account?
So I get an invoice emailed from billing@mweb.co.za, when I reply to asking for confirmation that my account will be credited for the change from uncapped 1Mbs to 1MB capped, my reply gets bounced and I then get an email saying that billing@mweb.co.za is no longer in use, and that I must address my email to billing@mweb.com:
Dear Customer
Thank you for taking the time to contact us at billing@mweb.co.za
Please be advised that this email address has been discontinued and is no longer being monitored.
Please resend your query to billing@mweb.com and it will be attended to within the next 24-48 hours.
We apologize for any inconvenience.
Kind regards
MWEB Client Service Team
Thank you for taking the time to contact us at billing@mweb.co.za
Please be advised that this email address has been discontinued and is no longer being monitored.
Please resend your query to billing@mweb.com and it will be attended to within the next 24-48 hours.
We apologize for any inconvenience.
Kind regards
MWEB Client Service Team
Why the hell can't Mweb send their mails from the account to which one must reply? Is it too difficult to change the mail address of an account?
- Joined
- Apr 13, 2010
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Good day bekdik
Thank you for bringing this to our attention.
The system will automatically update. Our ADSL packages are billed in advance, due to the package still being a up to 1Mb uncapped at the moment, that is why you were invoiced for it. Once it gets adjusted, the system will amend it as well.
Hi Guy,
thanks for the clarification re invoicing.
My reason for posting was more about the email address
- Joined
- Apr 13, 2010
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- 10,689
Hi Guy,
thanks for the clarification re invoicing.
My reason for posting was more about the email address
I will be taking this up with our internal team in order to get more information, regarding the email
My MWEB Account (10mpbs Uncapped):
Speedtest:
http://www.speedtest.net/result/3000387210.png
Nuff said :/
Speedtest:
http://www.speedtest.net/result/3000387210.png
Nuff said :/
- Joined
- Apr 13, 2010
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- 10,689
Evening KaMoS
Please PM me the MWEB email address or username as I would like to look at what could be causing this from our side.
Seriously
Honorary Master
- Joined
- Nov 29, 2012
- Messages
- 16,596
Actually it's easy It's an Mweb account. He will be much happier with a much cheaper "ANYispbut Mweb" account.
To think your company wanted to convince people to "upgrade" to your higher packages if they want to get what they paid for in the first place. This is prove that that experience with Mweb is just impossible. Just "refresh" his expensive account to temporarily remove him from the "hidden" sector of the "not so throttled" accounts.
Gtx Gaming
Gtx Gaming
- Joined
- Aug 25, 2008
- Messages
- 25,510
today is your last day , tomorrow your account will be cancelled
billing@mweb.co.za
mailbox is full: retry timeout exceeded
------ This is a copy of the message, including all the headers. ------
------ The body of the message is 97634 characters long; only the first
------ 16384 or so are included here.
Mailbox been full for 3 days now. Guess there are a lot of cancellations to get through.
mailbox is full: retry timeout exceeded
------ This is a copy of the message, including all the headers. ------
------ The body of the message is 97634 characters long; only the first
------ 16384 or so are included here.
Mailbox been full for 3 days now. Guess there are a lot of cancellations to get through.
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- 10,689
Hi
If you requested cancellation in August, the last day would be today as September would have been your notice period.
So the account should automatically terminate later tonight.
- Joined
- Apr 13, 2010
- Messages
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Hi
Is there anything that I could assist you with? Please drop me a Pm and I will assist as best I can.
Also if your trying to contact our billing team, the correct email address is billing@mweb.com
Lol...
F
Fudzy
Guest
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- 10,689
Auto forwarding is enabled from the .co.za address to the .com address
Nothing to assist with. Just thought I would bring it to your attention.
HI
Just my 2 cents worth.
I initiated an upgrade from my 1Mb Uncapped account to a 4Mb (non-premium) Uncapped account on the 1st Aug 2013.
I already started seeing my modem syncing at 4Mb speeds around the week of 19th Aug 2013 but my internet access speeds were still atrocious.
Long story short, much of to-ing and fro-ing between myself and Mweb Tech Support and was then told it was a Telkom line issue, and eventually, at the middle of last week, my speeds really took off.
From barely able to watch a youtube vid without buffering it for an hour to watching it "live" and now having speeds of between 2.7 to 3.4, it has been an astounding improvement.
So, thanks to Mweb and Telkom for sorting it out.
Just my 2 cents worth.
I initiated an upgrade from my 1Mb Uncapped account to a 4Mb (non-premium) Uncapped account on the 1st Aug 2013.
I already started seeing my modem syncing at 4Mb speeds around the week of 19th Aug 2013 but my internet access speeds were still atrocious.
Long story short, much of to-ing and fro-ing between myself and Mweb Tech Support and was then told it was a Telkom line issue, and eventually, at the middle of last week, my speeds really took off.
From barely able to watch a youtube vid without buffering it for an hour to watching it "live" and now having speeds of between 2.7 to 3.4, it has been an astounding improvement.
So, thanks to Mweb and Telkom for sorting it out.