MWEB Uncapped ADSL Feedback - Part 3

RSkeens said:
Farewell M Web, thank you for the Rudi Jansen days. I now have a useable uncapped ADSL account that costs less than I was paying.
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Hi RSkeens

Sorry to see that you have now moved to a new ISP, if you do decide to come back just drop me a PM and I'll activate you again.
 
MWEB Guy said:
Hi RSkeens

Sorry to see that you have now moved to a new ISP, if you do decide to come back just drop me a PM and I'll activate you again.
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hah, FAT chance of that happening ( Im pretty sure RSkeens feels the same way I do, like many )

I'll say it again:
HAH
 
DaDon said:
hah, FAT chance of that happening ( Im pretty sure RSkeens feels the same way I do, like many )

I'll say it again:
HAH
Click to expand...

Hi DaDon

If you change your mind feel free to drop me a PM.

I actually received a few PM's requesting to either re-activate or to stop the cancellation request.
 
?

So I get an invoice emailed from [email protected], when I reply to asking for confirmation that my account will be credited for the change from uncapped 1Mbs to 1MB capped, my reply gets bounced and I then get an email saying that [email protected] is no longer in use, and that I must address my email to [email protected]:

Dear Customer

Thank you for taking the time to contact us at [email protected]

Please be advised that this email address has been discontinued and is no longer being monitored.

Please resend your query to [email protected] and it will be attended to within the next 24-48 hours.

We apologize for any inconvenience.

Kind regards
MWEB Client Service Team​

Why the hell can't Mweb send their mails from the account to which one must reply? Is it too difficult to change the mail address of an account?
 
bekdik said:
So I get an invoice emailed from [email protected], when I reply to asking for confirmation that my account will be credited for the change from uncapped 1Mbs to 1MB capped, my reply gets bounced and I then get an email saying that [email protected] is no longer in use, and that I must address my email to [email protected]:

Dear Customer

Thank you for taking the time to contact us at [email protected]

Please be advised that this email address has been discontinued and is no longer being monitored.

Please resend your query to [email protected] and it will be attended to within the next 24-48 hours.

We apologize for any inconvenience.

Kind regards
MWEB Client Service Team​

Why the hell can't Mweb send their mails from the account to which one must reply? Is it too difficult to change the mail address of an account?
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Good day bekdik

Thank you for bringing this to our attention.

The system will automatically update. Our ADSL packages are billed in advance, due to the package still being a up to 1Mb uncapped at the moment, that is why you were invoiced for it. Once it gets adjusted, the system will amend it as well.
 
MWEB Guy said:
Good day bekdik

Thank you for bringing this to our attention.

The system will automatically update. Our ADSL packages are billed in advance, due to the package still being a up to 1Mb uncapped at the moment, that is why you were invoiced for it. Once it gets adjusted, the system will amend it as well.
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Hi Guy,

thanks for the clarification re invoicing.

My reason for posting was more about the email address :)
 
bekdik said:
Hi Guy,

thanks for the clarification re invoicing.

My reason for posting was more about the email address :)
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I will be taking this up with our internal team in order to get more information, regarding the email ;)
 
MWEB Guy said:
Evening KaMoS

Please PM me the MWEB email address or username as I would like to look at what could be causing this from our side.
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Actually it's easy It's an Mweb account. He will be much happier with a much cheaper "ANYispbut Mweb" account.

To think your company wanted to convince people to "upgrade" to your higher packages if they want to get what they paid for in the first place. This is prove that that experience with Mweb is just impossible. Just "refresh" his expensive account to temporarily remove him from the "hidden" sector of the "not so throttled" accounts. ;)
 
[email protected]
mailbox is full: retry timeout exceeded

------ This is a copy of the message, including all the headers. ------
------ The body of the message is 97634 characters long; only the first
------ 16384 or so are included here.


Mailbox been full for 3 days now. Guess there are a lot of cancellations to get through.
 
CyCliC said:
Anyone know when the last day of Mweb service will be if you cancelled in August. Is it tomorrow? Need to sort out my new ISP in time.
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Hi

If you requested cancellation in August, the last day would be today as September would have been your notice period.
So the account should automatically terminate later tonight.
 
Glipsie said:
[email protected]
mailbox is full: retry timeout exceeded

------ This is a copy of the message, including all the headers. ------
------ The body of the message is 97634 characters long; only the first
------ 16384 or so are included here.


Mailbox been full for 3 days now. Guess there are a lot of cancellations to get through.
Click to expand...

Hi

Is there anything that I could assist you with? Please drop me a Pm and I will assist as best I can.
Also if your trying to contact our billing team, the correct email address is [email protected]
 
HI

Just my 2 cents worth.

I initiated an upgrade from my 1Mb Uncapped account to a 4Mb (non-premium) Uncapped account on the 1st Aug 2013.

I already started seeing my modem syncing at 4Mb speeds around the week of 19th Aug 2013 but my internet access speeds were still atrocious.

Long story short, much of to-ing and fro-ing between myself and Mweb Tech Support and was then told it was a Telkom line issue, and eventually, at the middle of last week, my speeds really took off.

From barely able to watch a youtube vid without buffering it for an hour to watching it "live" and now having speeds of between 2.7 to 3.4, it has been an astounding improvement.

So, thanks to Mweb and Telkom for sorting it out.
 
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