MWEB Uncapped Subscribers Feedback

[bradrap]

if I could get a few sound offs on what games people are currently playing and what their experience is, particularly when it comes to issues like downloading maps and in game content/patch delivery of any sort.

The only games that matter are WoW, SC2 and TF2. Don't let anyone else fool you into thinking otherwise!! ;D

 

[biometrics]

Classic - called MWEB support - the guy said I must try remove dsl from my username - and suddenly downloading at 420KB/s

Could MWEB please explain this?

Yip, this works. Noted for future slowdowns ...

 

[mR Yellow]

Hi xrapidx

As we've stated we are load balancing some of our customers onto SAIX wholesale bandwidth until we're able to finalize the upgrade to our IPC network in September.

If you were giving that assistance then you are running on wholesale bandwidth for now.

The username change is effectively shifting you onto an alternative realm, which is provisioned differently on the network.

We'd prefer not to have too many customers in this space so we are being conservative in our approach as to how we make these moves. It can also cause support issues for our less tech savvy customers to be moved around like this, which I'm sure you can appreciate.

As soon as the additional bandwidth goes live we will be shifting the entire realm back onto IPC.

I hope that clears things up for you.

Kind Regards
MWEB Operations(Tech Manager)

I'm very disappointed with the product atm. I too, can't get more that 60kb on a 4mg.
If this carries on for another week i'll cancel.

 

[SirFooK'nG]

Yip, this works. Noted for future slowdowns ...

Telkom needs to upgrade MWEBS IPC, they are taking their sweet time about it - as usual. So when you log in without the "dsl" on your username, you are using a SAIX account... as I understand it...
Its a temporary solution till telkom get everything sorted (the Fifa SWC put a stop to all Telkom upgrades for almost 2 months)

 

[Chevron]

Removing "dsl" from my username redirects me to the landing page to put in back in. If mweb ops can fix this and speeds improve I might just retract my cancellation.

I could barely watch a 360p youtube vid last night.

Sigh.

 

[whatwhat]

We're working on this Veneficus if I could get a few sound offs on what games people are currently playing and what their experience is, particularly when it comes to issues like downloading maps and in game content/patch delivery of any sort. We are raising some questions around this with a supplier and I want to make sure we have a comprehensive picture of the current issues.

I only play Warcraft, to an EU server which seems to be hosted in Paris. Mweb is horrific for play, with latency of around 500 to 800. If I swop over to my Axxess Express+ or WebAfrica Prepaid it drops to around 300-350. I hate using my prepaid because of the amount of bandwith that vent uses, but Mweb just isn't viable for gaming at the moment.

 

[whatwhat]

As for everyone else with their slow speeds, yeah, Mweb has been horrible of late. There really is no point in paying for 4Mb uncapped lines with them if you are hardly getting 384kbps speeds.

We can blame Telkom and their IPC charges as much as we want, but I blame the people that think it's ok to only use 1Gb of data in a month in 2010, and think that anyone else is an abuser. If consumers actually had a backbone and didn't just eat up the crap they are told, ISPs would actually have a reason to make things better. As it stands, South Africans are happy to keep paying for a service that gets worse as time goes on.

 

[Necuno]

I'm very disappointed with the product atm. I too, can't get more that 60kb on a 4mg.
If this carries on for another week i'll cancel.

As for everyone else with their slow speeds, yeah, Mweb has been horrible of late. There really is no point in paying for 4Mb uncapped lines with them if you are hardly getting 384kbps speeds.

We can blame Telkom and their IPC charges as much as we want, but I blame the people that think it's ok to only use 1Gb of data in a month in 2010, and think that anyone else is an abuser. If consumers actually had a backbone and didn't just eat up the crap they are told, ISPs would actually have a reason to make things better. As it stands, South Africans are happy to keep paying for a service that gets worse as time goes on.

which area?
http?
ftp?
torrent?
https?
all of them?

...perfectly fine at pretora/east. i'm getting up too full 4 meg line speeds.

 

[xrapidx]

Hi xrapidx

As we've stated we are load balancing some of our customers onto SAIX wholesale bandwidth until we're able to finalize the upgrade to our IPC network in September.

If you were giving that assistance then you are running on wholesale bandwidth for now.

The username change is effectively shifting you onto an alternative realm, which is provisioned differently on the network.

We'd prefer not to have too many customers in this space so we are being conservative in our approach as to how we make these moves. It can also cause support issues for our less tech savvy customers to be moved around like this, which I'm sure you can appreciate.

As soon as the additional bandwidth goes live we will be shifting the entire realm back onto IPC.

I hope that clears things up for you.

Kind Regards
MWEB Operations(Tech Manager)

I do understand that - but it does not answer my question of why @dslmweb.co.za is incredibly slow at 10% of line speed constantly - and how providing you with my details will solve the problem... as its clearly not a problem on my side - and the problem seems to affect quite a bit of your user base..

If MWEB cannot handle the load, whether Telkom is at fault or not, they should not offer the service in 4MB form, rather stick to 512 and 384 until you (or Telkom) can handle 4MB uncapped. I personally would much rather know I can only get 512 speeds, and then pay for that, than pay for 4MB and get 384 speeds.

I could just as easily sell a 100MB internet service, and blame Telkom for not having the supporting infrastrucutre should clients complain.

 

[Fudzy]

Why not post your speedtest.net responses?

With torrents going:


Without torrents going:


Incidentally, it looks like my results are a bit better than speedtest.net's average for Mweb.

 

[Chevron]

I do understand that - but it does not answer my question of why @dslmweb.co.za is incredibly slow at 10% of line speed constantly - and how providing you with my details will solve the problem... as its clearly not a problem on my side - and the problem seems to affect quite a bit of your user base..

If MWEB cannot handle the load, whether Telkom is at fault or not, they should not offer the service in 4MB form, rather stick to 512 and 384 until you (or Telkom) can handle 4MB uncapped. I personally would much rather know I can only get 512 speeds, and then pay for that, than pay for 4MB and get 384 speeds.

I could just as easily sell a 100MB internet service, and blame Telkom for not having the supporting infrastrucutre should clients complain.

+1

 

[Fudzy]

Ping results:

 

[xrapidx]

Why not post your speedtest.net responses?

I posted mine yesterday.

I probably shouldn't have - purely because it was unneccessary, but I scheduled a download to run last night to compare the speeds of @dslmweb.co.za and @mweb.co.za - last night I downloaded 5GB somewhere between 8pm and 6am this morning using @mweb.co.za

While using @dslmweb.co.za it took 48 hours to download 3.5GB.

I'm not a huge data user, I don't thinki I've broken 100GB EVER - I actually think this month is probably my highest because of a damn big torrent I wanted and couldn't find on newsgroups.... but when I want to download something on my 4MB line I expect it to at least give me aroudn 200Kb/s at 2am in the morning - I don't think thats unreasonable.

I couldn't even download a 48MB file from 4shared.com on @dslmweb.co.za

 

[SirFooK'nG]

I have two 4mb uncapped accounts, one for my office and one for at home. My home account I am currently using the SAIX solution (I use the account a lot for COD MW2) because the pings were crappy at one stage on the normal IPC. My Work line is the normal MWEB IPC. Today its performing quite well....



I'm pretty happy with my MWEB accounts for now, I can live with the daytime shaping just fine!!! Its a whole lot better than Afrihost at this point in time! (Been there done that)...

 

[whatwhat]

I tried to download the 69Mb Macbook update yesterday on Mweb, the update that fixes the video card issues. It told me 59 minutes to download, on my 4Mb line with Mweb. I'm glad to see that even Apple's downloads are considered shape worthy.

 

[sand_man]

I take it this DSL workaround is not endorsed by MWEB unless the client specifically requests/requires it?

 

[GingerBeer]

I tried to download the 69Mb Macbook update yesterday on Mweb, the update that fixes the video card issues. It told me 59 minutes to download, on my 4Mb line with Mweb. I'm glad to see that even Apple's downloads are considered shape worthy.

Give us the URL and I'll tell you what
AXXESS unshaped uncapped gives as
time to download.

 

[itchy]

Give us the URL and I'll tell you what
AXXESS unshaped uncapped gives as
time to download.

I just made the switch to MWEB uncapped 384k a few days back and I have to say Im impressed,

on Torrents I managed to hit 44KB something that has not happened for the past 6 months with Axxess.

Then downloading a book from audible took 19 minutes...I can actually listen to it on the way to pta now, with axxess

I either had to download the audiobook the day before or wait from 9am till 9pm to get the book since it keeps getting cut off and dl speed is at 1.1 max during the day.

Thank you MWEB!

 

[MWEBHelp]

I just made the switch to MWEB uncapped 384k a few days back and I have to say Im impressed,

on Torrents I managed to hit 44KB something that has not happened for the past 6 months with Axxess.

Then downloading a book from audible took 19 minutes...I can actually listen to it on the way to pta now, with axxess

I either had to download the audiobook the day before or wait from 9am till 9pm to get the book since it keeps getting cut off and dl speed is at 1.1 max during the day.

Thank you MWEB!

Hi itchy


Thank you for the feedback and support

Kind Regards
MWEB Operations

 

[itchy]

Hi itchy


Thank you for the feedback and support

Kind Regards
MWEB Operations

Your welcome