MWEB Uncapped Subscribers Feedback

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I am on a 4mb line with mweb 4mb uncapped, syncing at 7mb and im not even getting 1mb locally!!
 
MWEB Ops: What is going on--every morning I get up--and this is the deal--slow as hell today. See my previous posts as well on this thread. Common, let us a good stint of speed for a decent time period. Just yesterday, I was singing praises to my wife about the MWEB download speeds (I was getting close to 400K downloading Ubuntu Daily Image CD 700MB iso--justifying why we need a fastest Telkom speed ;-) ) now this> At least tell us that things are under construction and all will be fine on x date/time. Please note I have even asked telkom tech to come on site to resolve line interference and reset my line so it links to my exchange at full line speed.

DownStream Connection Speed 4096 kbps
UpStream Connection Speed 512 kbps
Click to expand...

BTW I am only 1km from my fibre-optic link (last mile is copper), and i have confirmation from telkom that all is good on their side.



traceroute www.mweb.co.za
traceroute to www.mweb.co.za (196.2.63.110), 30 hops max, 60 byte packets
1 192.168.0.1 (192.168.0.1) 204.737 ms 205.637 ms 206.757 ms
2 dsl-244-64-01.telkomadsl.co.za (41.244.64.1) 207.741 ms 1126.216 ms 1127.184 ms
3 196.43.39.62 (196.43.39.62) 1128.123 ms 1129.070 ms 1129.999 ms
4 tiscali-gw.telkom-ipnet.co.za (196.25.55.178) 1130.951 ms 1131.859 ms 1132.782 ms
5 196.41.144.36 (196.41.144.36) 1133.674 ms 1134.675 ms 1135.683 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Click to expand...
 
Last edited:
Smiley_lauf said:
MWEB Ops: What is going on--every morning I get up--and this is the deal--slow as hell today. See my previous posts as well on this thread. Common, let us a good stint of speed for a decent time period. Just yesterday, I was singing praises to my wife about the MWEB download speeds (I was getting close to 400K downloading Ubuntu Daily Image CD 700MB iso--justifying why we need a fastest Telkom speed ;-) ) now this> At least tell us that things are under construction and all will be fine on x date/time. Please note I have even asked telkom tech to come on site to resolve line interference and reset my line so it links to my exchange at full line speed.

BTW I am only 1km from my fibre-optic link (last mile is copper), and i have confirmation from telkom that all is good on their side.

Click to expand...

I'm assuming that this is your ping

206.757ms
Click to expand...

Looking at the repeating patern of 205,206,207 I'm gonna assume that that is a copy paste issue and that the 757ms is the actual ping BUT either way, be it 206ms or 757ms , thats a ridiculously high ping to your own router. I'm on a wi-fi connections and my ping is 1ms or less. I think your routers got a issue.
 
SabreWolfy said:
What specifically seems to be the problem exactly?
Click to expand...

MWEB!

Constant disconnecting... the most ridiculous shaping i've ever come across in my life, like to the point where my download drops to 0k, and spikes to a maximum of 1k/s ... all of this on a 4 meg uncapped.

I am happy to be shaped to hell during the day, but i cannot handle NOT maintainting a connection and at least getting 150k/s AFTERHOURS.

I've had telkom check my line etc, everything is 100%.
 
Are the MWeb uncapped accounts on contract? My MWeb uncapped is month to month. Maybe the unhappy users should move to other providers? :D
 
Smiley_lauf said:
That is a decimal point. I have checked my router, reset, and rebooted. Still the same.
Click to expand...

Smiley I would have to agree there - pinging 250ms to your router is definitely not a good thing, also there is a massive spike on the 2nd hop which is a clear indication of an exchange related issue. Your line may be perfect, but we need Telkom to check the utilization on your DSLAM and the backhaul links. Is your line with us, or with Telkom?

Also note that it seems from your speedtest that you are currently on the @mweb realm using SAIX wholesale bandwidth, which is a further indication that the problems you're having don't stem from the MWEB network.

If you need any assistance with getting Telkom to look at the congestion I would suggest you PM MWEB Operations on Monday and the team can follow up on this for you.
 
Last edited:
Will, Are you recommending I move back to MWEB's @dslweb? I have tried both, @dslmweb has a longer ping (150ms vs. 25ms on SAIX). I have noticed that speed are a bot better now.



My line is with Telkom. I will PM MWEB Ops on Monday as see where this gets me.

Thanks for replying.
S
 
Smiley_lauf said:
Will, Are you recommending I move back to MWEB's @dslweb?
Click to expand...

Hi Smiley, no apologies if I wasn't clear there, although it will be irrelevant in a few weeks time when our network upgrades are done and we discontinue the SAIX load balancing.

What I was trying to point out is that your problems seem to be ISP independent as they are happening on the last mile portion of your network.

That 250ms to your router is really bothering me though so perhaps you should focus on fixing that first and then see how the rest looks once it's correct. Check your local leads, POTS filters and so forth - also do a continuous ping to your router and check if there is any spiking, or packet loss. Look at processes and netstats on all your machines, maybe you have a rogue process somewhere thats eating up your bandwidth. If none of that helps see if you can borrow a router from someone to see if that needs replacing.
 
Hi Gushesh, please PM your contact details to me and I'll get some to contact you to troubleshoot.
 
MWEB 384kbps UnCapped

Constantia Park, Pretoria

>>

946740831.png

946721923.png


>>

948112578.png


:wtf:

949014338.png


??

>>> Reset Router Connection Dropped...:mad:

949033791.png

949039236.png

??
Syncing @ 512000 / 224000
 
BigBear said:
MWEB 384kbps UnCapped

Constantia Park, Pretoria

Syncing @ 512000 / 224000
Click to expand...

Hi BigBear

I'm not sure what would have caused that. We had some latency on the network this morning, but that's been resolved now, so please let me know if you're still having a problem.

For future reference it would help a lot more if you posted something like a tracert result if you think you might be having a problem - speedtests can be quite subjective and I've seen the results fluctuate significantly over a matter of minutes - also they don't really give us any clues about where the problem might be if there is one :)

Thanks
MWEB Operations
 
so pretoria should be cool now ? also getting very slow speeds and i'm currently on just @mweb as @dslmweb gives same result.

file used for testing
ftp://ftp.idsoftware.com/idstuff/doom3/win32/D3Demo.exe


slowmweb.jpg


@mweb
tracert ftp.idsoftware.com

Tracing route to charon.idsoftware.com [192.246.40.185]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms . [10.10.10.1]
2 9 ms 9 ms 8 ms dsl-240-128-01.telkomadsl.co.za [41.240.128.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 12 ms 11 ms 11 ms 196.43.10.130
6 11 ms 10 ms 10 ms 196.43.33.5
7 191 ms 191 ms 190 ms lon-ip-dir-telecity-gig-1-0-2.telkom-ipnet.co.za
[196.43.9.217]
8 191 ms 211 ms 191 ms gi4-8.ccr01.lon05.atlas.cogentco.com [149.6.2.19
3]
9 292 ms 191 ms 191 ms te4-7.mpd01.lon01.atlas.cogentco.com [130.117.49
.93]
10 533 ms 190 ms 193 ms te3-2.ccr01.lon01.atlas.cogentco.com [130.117.1.
73]
11 264 ms 265 ms 264 ms te0-0-0-1.ccr21.jfk02.atlas.cogentco.com [130.11
7.0.46]
12 272 ms 272 ms 272 ms te0-1-0-3.ccr21.dca01.atlas.cogentco.com [66.28.
4.126]
13 283 ms 282 ms 474 ms te8-1.ccr01.atl01.atlas.cogentco.com [154.54.2.4
5]
14 297 ms 298 ms 297 ms te0-0-0-1.ccr21.iah01.atlas.cogentco.com [154.54
.24.18]
15 303 ms 303 ms 302 ms te4-1.ccr02.dfw01.atlas.cogentco.com [154.54.25.
217]
16 302 ms 303 ms 303 ms te4-2.ccr01.dfw02.atlas.cogentco.com [154.54.26.
162]
17 304 ms 302 ms 303 ms gi0-1.ca01.dfw02.atlas.cogentco.com [154.54.26.1
66]
18 305 ms 305 ms 306 ms 38.104.36.150
19 304 ms 304 ms 304 ms *.doom.com [192.246.40.185]

Trace complete.
Click to expand...

@dslmweb
tracert ftp.idsoftware.com

Tracing route to charon.idsoftware.com [192.246.40.185]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms . [10.10.10.1]
2 * * * Request timed out.
3 11 ms 11 ms 11 ms tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.16
9.146]
4 20 ms 22 ms 22 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 19 ms 16 ms 17 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.16
9.225]
6 24 ms 25 ms 25 ms tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]

7 248 ms 245 ms 242 ms pos-0-0-0-0.lon-1.mweb.co.za [196.22.163.230]
8 249 ms 269 ms 262 ms 130.117.136.1
9 260 ms 260 ms 255 ms te1-2.ccr02.lon02.atlas.cogentco.com [130.117.50
.117]
10 329 ms 334 ms 333 ms te0-0-0-1.ccr22.jfk02.atlas.cogentco.com [154.54
.30.21]
11 323 ms 324 ms 324 ms te0-1-0-3.ccr22.dca01.atlas.cogentco.com [154.54
.2.133]
12 335 ms 335 ms 335 ms te3-1.ccr02.atl01.atlas.cogentco.com [154.54.28.
218]
13 363 ms 363 ms 363 ms te0-3-0-2.ccr22.iah01.atlas.cogentco.com [66.28.
4.90]
14 363 ms 362 ms 362 ms te2-1.ccr02.dfw01.atlas.cogentco.com [154.54.3.1
77]
15 361 ms 359 ms 367 ms te4-4.ccr01.dfw02.atlas.cogentco.com [154.54.26.
34]
16 362 ms 363 ms 363 ms gi0-2.ca01.dfw02.atlas.cogentco.com [154.54.41.1
70]
17 365 ms 364 ms 364 ms 38.104.36.150
18 371 ms 363 ms 364 ms *.doom.com [192.246.40.185]

Trace complete.
Click to expand...


MWEB Operations said:
Hi BigBear

I'm not sure what would have caused that. We had some latency on the network this morning, but that's been resolved now, so please let me know if you're still having a problem.

For future reference it would help a lot more if you posted something like a tracert result if you think you might be having a problem - speedtests can be quite subjective and I've seen the results fluctuate significantly over a matter of minutes - also they don't really give us any clues about where the problem might be if there is one :)

Thanks
MWEB Operations
W
Click to expand...
 
Last edited:
Necuno said:
so pretoria should be cool now ? also getting very slow speeds and i'm currently on just @mweb as @dslmweb gives same result.

file used for testing
ftp://ftp.idsoftware.com/idstuff/doom3/win32/D3Demo.exe
@dslmweb
Click to expand...

I can't see anything wrong with that trace Necuno, except possibly some congestion on hop 10 (notice how it spikes to 533). I think we might be able to put this one on ID's doorstep. I got the same results and for comparison kicked off an unmanaged download of an ubuntu iso and it's going at full speed. Are you having any issues currently other than trying to retrieve this file?
 
MWEB Operations said:
I can't see anything wrong with that trace Necuno, except possibly some congestion on hop 10 (notice how it spikes to 533). I think we might be able to put this one on ID's doorstep. I got the same results and for comparison kicked off an unmanaged download of an ubuntu iso and it's going at full speed. Are you having any issues currently other than trying to retrieve this file?
Click to expand...

seems problem fixed itself now as speeds are restored :confused:
 
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