MWEB Uncapped Subscribers Feedback

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MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
Evening everyone, One of our Seacom links is currently down, which is resulting in degraded international connectivity in the northern parts of the country. Our engineers are attending to the matter urgently.
 
D

DaDon

Well-Known Member
Joined
Sep 3, 2009
Messages
297
@MWEBGUY

EVERYDAY THIS IS THE SAME NEWS, WHATS GOING ON????
YOU ASK US ABOUT OUR ACCOUNT DETAILS, AND SAY YOU WILL GET BACK TO US, AND THEN THE SAME STORY: OUR TECHS ARE HAVING A LOOK AT THE PROBLEM... AND WILL PROVIDE FEEDBACK.
BEEN HAPPENING SINCE LAST WEEK WITH MOST OF US HERE. ON YOUR FACEBOOK PAGE, SOMEHOW, THERES PEOPLE SAYING MWEB IS GREAT AND WHAT NOT, WHICH I SUSPECT THEM WORKING FOR MWEB I DONT KNOW.
BUT AS FAR AS THE SLOWNESS IN OUR UNCAPPED ACCOUNT GOES, WE LIKE TO KNOW WHATS HAPPENING...
TORRENTS AREA NO GO ON MWEB UNCAPPED, NEWSERVERS ARE STARTING TO BE PATHETIC(MWEB NNTP AS WELL AS PAID INT) BROWSING & EMAIL SLOW AS HELL, GAMING - WELL, I DONT GAME NO MORE BECAUSE OF THESE ISSUES, SKYPE SLOW AS WELL... THINK I MIGHT HAVE SUMMED EVERYTHING UP THERE...

post sent out before seacom post above, but still answers have to be answered....
I know MwebGuy doing a good job on mybb forums, but I reckon we need more people like MG from mweb on mybb forums to deal with problems clients(us) are facing... I know its not their jobs, but yeh.
 
Last edited:
T

TheMightyP

Senior Member
Joined
Oct 17, 2009
Messages
512
MWEB Guy said:
Evening everyone, One of our Seacom links is currently down, which is resulting in degraded international connectivity in the northern parts of the country. Our engineers are attending to the matter urgently.
Click to expand...

I suggest moving off seacom at your earliest convenience. Surely by now someone at mweb has realised this?
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
Evening everyone, International service has been restored. Our engineers are monitoring the situation closely. Thank you for your patience.
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
DaDon said:
@MWEBGUY

EVERYDAY THIS IS THE SAME NEWS, WHATS GOING ON????
YOU ASK US ABOUT OUR ACCOUNT DETAILS, AND SAY YOU WILL GET BACK TO US, AND THEN THE SAME STORY: OUR TECHS ARE HAVING A LOOK AT THE PROBLEM... AND WILL PROVIDE FEEDBACK.
BEEN HAPPENING SINCE LAST WEEK WITH MOST OF US HERE. ON YOUR FACEBOOK PAGE, SOMEHOW, THERES PEOPLE SAYING MWEB IS GREAT AND WHAT NOT, WHICH I SUSPECT THEM WORKING FOR MWEB I DONT KNOW.
BUT AS FAR AS THE SLOWNESS IN OUR UNCAPPED ACCOUNT GOES, WE LIKE TO KNOW WHATS HAPPENING...
TORRENTS AREA NO GO ON MWEB UNCAPPED, NEWSERVERS ARE STARTING TO BE PATHETIC(MWEB NNTP AS WELL AS PAID INT) BROWSING & EMAIL SLOW AS HELL, GAMING - WELL, I DONT GAME NO MORE BECAUSE OF THESE ISSUES, SKYPE SLOW AS WELL... THINK I MIGHT HAVE SUMMED EVERYTHING UP THERE...

post sent out before seacom post above, but still answers have to be answered....
I know MwebGuy doing a good job on mybb forums, but I reckon we need more people like MG from mweb on mybb forums to deal with problems clients(us) are facing... I know its not their jobs, but yeh.
Click to expand...

Evening Dadon

You refer to slow browsing, do you have a problem browsing even with no other active traffic (Specifically downloading)?.
 
S

Soulcode

Well-Known Member
Joined
Jun 14, 2005
Messages
476
MWEB Guy said:
Evening everyone, International service has been restored. Our engineers are monitoring the situation closely. Thank you for your patience.
Click to expand...

Latency still blows though.

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 21 ms 22 ms 21 ms 41-133-128-1.dsl.mweb.co.za [41.133.128.1]
3 30 ms 30 ms 30 ms tengig-0-0-0-110.vic-ipc-1.mweb.co.za [196.22.169.170]
4 31 ms 31 ms 30 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 71 ms 66 ms 66 ms TenGigE0-0-0-0.11.vic-up-1.mweb.co.za [196.22.169.225]
6 69 ms 68 ms 67 ms tengige0-3-1-0.mid-up-1.mweb.co.za [196.22.169.210]
7 289 ms 278 ms 277 ms pos0-0-2-1.lon-up-1.mweb.co.za [196.22.163.234]
8 * * 319 ms 149.6.98.17
9 344 ms 327 ms 327 ms te3-4.ccr02.lon02.atlas.cogentco.com [154.54.36.169]
10 328 ms 328 ms 328 ms te7-2.mpd02.lon01.atlas.cogentco.com [130.117.0.97]
11 * 334 ms 326 ms ldn-b4-link.telia.net [213.248.70.237]
12 339 ms 321 ms 318 ms ldn-bb1-link.telia.net [80.91.248.217]
13 317 ms 319 ms 316 ms ldn-b3-link.telia.net [80.91.245.27]
14 313 ms 312 ms 318 ms siemens-ic-119241-ldn-b2.c.telia.net [213.248.104.70]
15 329 ms 323 ms 328 ms 212.58.238.133
16 317 ms 316 ms 322 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.


Just keeping you posted :p
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
Soulcode said:
Latency still blows though.

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 21 ms 22 ms 21 ms 41-133-128-1.dsl.mweb.co.za [41.133.128.1]
3 30 ms 30 ms 30 ms tengig-0-0-0-110.vic-ipc-1.mweb.co.za [196.22.169.170]
4 31 ms 31 ms 30 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 71 ms 66 ms 66 ms TenGigE0-0-0-0.11.vic-up-1.mweb.co.za [196.22.169.225]
6 69 ms 68 ms 67 ms tengige0-3-1-0.mid-up-1.mweb.co.za [196.22.169.210]
7 289 ms 278 ms 277 ms pos0-0-2-1.lon-up-1.mweb.co.za [196.22.163.234]
8 * * 319 ms 149.6.98.17
9 344 ms 327 ms 327 ms te3-4.ccr02.lon02.atlas.cogentco.com [154.54.36.169]
10 328 ms 328 ms 328 ms te7-2.mpd02.lon01.atlas.cogentco.com [130.117.0.97]
11 * 334 ms 326 ms ldn-b4-link.telia.net [213.248.70.237]
12 339 ms 321 ms 318 ms ldn-bb1-link.telia.net [80.91.248.217]
13 317 ms 319 ms 316 ms ldn-b3-link.telia.net [80.91.245.27]
14 313 ms 312 ms 318 ms siemens-ic-119241-ldn-b2.c.telia.net [213.248.104.70]
15 329 ms 323 ms 328 ms 212.58.238.133
16 317 ms 316 ms 322 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.


Just keeping you posted :p
Click to expand...

Thanks for the update, I have requested that we do some testing. We will try and replicate your experience from our side. Thank you for all the information.

Kind regards,
MWEB Guy
 
W

wolfza

Active Member
Joined
Mar 25, 2010
Messages
37
My Google.com pings have dropped from 350ms 20 mins ago down to about 50ms at 7:01pm. I am crossing my fingers and hoping the problem has been resolved.

PS, I love this forum - every time I experience some kind of connectivity issue, it's the first place I head to see if anyone else is having the same trouble. Thanks everyone!
 
Z

Zord

Active Member
Joined
Feb 20, 2009
Messages
94
http://img862.imageshack.us/f/englandbp.jpg/

Tracert to Wow-europe.com :

C:\Users\Zord>tracert wow-europe.com

Tracing route to wow-europe.com [80.239.186.22]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 8 ms 8 ms 7 ms 41-132-12-1.dsl.mweb.co.za [41.132.12.1]
3 14 ms 14 ms 14 ms tengig-0-0-0-110.vic-ipc-1.mweb.co.za [196.22.16
9.170]
4 10 ms 9 ms 9 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 11 ms 12 ms 13 ms TenGigE0-0-0-0.11.vic-up-1.mweb.co.za [196.22.16
9.225]
6 11 ms 11 ms 13 ms tengige0-3-1-0.mid-up-1.mweb.co.za [196.22.169.9
4]
7 261 ms 265 ms 257 ms pos-1-2-0.lon-up-1.mweb.co.za [196.22.163.230]
8 286 ms 284 ms 288 ms 149.6.98.17
9 333 ms 332 ms 325 ms te7-6.ccr01.lon01.atlas.cogentco.com [154.54.36.
165]
10 439 ms 293 ms 296 ms te4-4.mpd02.lon01.atlas.cogentco.com [130.117.1.
134]
11 297 ms 296 ms 296 ms ldn-b4-link.telia.net [213.248.70.237]
12 295 ms 291 ms * ldn-bb2-link.telia.net [80.91.246.146]
13 288 ms 292 ms 293 ms prs-bb2-link.telia.net [80.91.247.240]
14 316 ms 307 ms 310 ms prs-b7-link.telia.net [80.91.250.58]
15 301 ms 303 ms 305 ms prs-sdix-i1-link.telia.net [80.91.253.78]
16 80-239-170-114.customer.teliacarrier.com [80.239.170.114] reports: Destina
tion net unreachable.

Trace complete.

Ok and now with WebAfrica Unshaped account

http://img863.imageshack.us/f/englandwabp.jpg/

C:\Users\Zord>tracert wow-europe.com

Tracing route to wow-europe.com [80.239.186.22]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 9 ms 7 ms 8 ms rhwh-ip-esr-2.ipnet.wa.co.za [41.185.70.1]
3 38 ms 33 ms 33 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
4 34 ms 33 ms 34 ms 41.185.0.254
5 34 ms 34 ms 34 ms 41.66.150.177
6 186 ms 186 ms 186 ms LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africai
nx.net [41.66.132.49]
7 186 ms 186 ms 186 ms vl467.mpd01.lon01.atlas.cogentco.com [149.6.146.
157]
8 185 ms 184 ms 183 ms te2-1.3493.mpd02.lon01.atlas.cogentco.com [130.1
17.2.18]
9 236 ms 183 ms 185 ms ldn-b4-link.telia.net [213.248.70.237]
10 187 ms 186 ms 186 ms ldn-bb2-link.telia.net [80.91.249.181]
11 247 ms 194 ms 194 ms prs-bb2-link.telia.net [80.91.247.240]
12 216 ms 193 ms 193 ms prs-b7-link.telia.net [80.91.250.58]
13 192 ms 193 ms 193 ms prs-sdix-i1-link.telia.net [80.91.248.113]
14 80-239-170-114.customer.teliacarrier.com [80.239.170.114] reports: Destina
tion net unreachable.

There ya go!
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
Zord said:
http://img862.imageshack.us/f/englandbp.jpg/

Tracert to Wow-europe.com :

C:\Users\Zord>tracert wow-europe.com

Tracing route to wow-europe.com [80.239.186.22]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 8 ms 8 ms 7 ms 41-132-12-1.dsl.mweb.co.za [41.132.12.1]
3 14 ms 14 ms 14 ms tengig-0-0-0-110.vic-ipc-1.mweb.co.za [196.22.16
9.170]
4 10 ms 9 ms 9 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 11 ms 12 ms 13 ms TenGigE0-0-0-0.11.vic-up-1.mweb.co.za [196.22.16
9.225]
6 11 ms 11 ms 13 ms tengige0-3-1-0.mid-up-1.mweb.co.za [196.22.169.9
4]
7 261 ms 265 ms 257 ms pos-1-2-0.lon-up-1.mweb.co.za [196.22.163.230]
8 286 ms 284 ms 288 ms 149.6.98.17
9 333 ms 332 ms 325 ms te7-6.ccr01.lon01.atlas.cogentco.com [154.54.36.
165]
10 439 ms 293 ms 296 ms te4-4.mpd02.lon01.atlas.cogentco.com [130.117.1.
134]
11 297 ms 296 ms 296 ms ldn-b4-link.telia.net [213.248.70.237]
12 295 ms 291 ms * ldn-bb2-link.telia.net [80.91.246.146]
13 288 ms 292 ms 293 ms prs-bb2-link.telia.net [80.91.247.240]
14 316 ms 307 ms 310 ms prs-b7-link.telia.net [80.91.250.58]
15 301 ms 303 ms 305 ms prs-sdix-i1-link.telia.net [80.91.253.78]
16 80-239-170-114.customer.teliacarrier.com [80.239.170.114] reports: Destina
tion net unreachable.

Trace complete.

Ok and now with WebAfrica Unshaped account

http://img863.imageshack.us/f/englandwabp.jpg/

C:\Users\Zord>tracert wow-europe.com

Tracing route to wow-europe.com [80.239.186.22]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 9 ms 7 ms 8 ms rhwh-ip-esr-2.ipnet.wa.co.za [41.185.70.1]
3 38 ms 33 ms 33 ms vl105.cr.gw.cpt.za.wa.co.za [196.220.59.250]
4 34 ms 33 ms 34 ms 41.185.0.254
5 34 ms 34 ms 34 ms 41.66.150.177
6 186 ms 186 ms 186 ms LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africai
nx.net [41.66.132.49]
7 186 ms 186 ms 186 ms vl467.mpd01.lon01.atlas.cogentco.com [149.6.146.
157]
8 185 ms 184 ms 183 ms te2-1.3493.mpd02.lon01.atlas.cogentco.com [130.1
17.2.18]
9 236 ms 183 ms 185 ms ldn-b4-link.telia.net [213.248.70.237]
10 187 ms 186 ms 186 ms ldn-bb2-link.telia.net [80.91.249.181]
11 247 ms 194 ms 194 ms prs-bb2-link.telia.net [80.91.247.240]
12 216 ms 193 ms 193 ms prs-b7-link.telia.net [80.91.250.58]
13 192 ms 193 ms 193 ms prs-sdix-i1-link.telia.net [80.91.248.113]
14 80-239-170-114.customer.teliacarrier.com [80.239.170.114] reports: Destina
tion net unreachable.

There ya go!
Click to expand...

Evening Zord

Is your MWEB account a shaped or unshaped account?
 
S

Shraek

New Member
Joined
Jan 27, 2006
Messages
5
Download speeds are shocking at the moment averaging 130k +- where normally on 400+ k/s on 4 mb uncapped adsl.
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
Apr 13, 2010
Messages
10,689
demon said:
Hi....having issues with my Mweb Uncapped too. I can currently not stream any video sites (www.gomtv.com and www.justin.tv).

Speed Tests to the UK shows atrocious speeds:

http://www.speedtest.net/result/1278206027.png

I have some streaming that is happening live now that I really wanted too watch :(
Click to expand...


Evening demon, Are you only encountering a problem when streaming?

burn said:
Any word on an all inclusive 1 meg option? I want to upgrade ;)
Click to expand...

Evening burn, not as yet; we will let you know as soon as we have one though. :)
 
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