MWEB Uncapped Subscribers Feedback

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Can we pass on the eating and car analogies? They are getting old :erm:

MagicDude4Eva said:
Consider MWEB's Uncapped offering the same as an all-you-can-eat-buffet. You will get guys eating more than others, but if you repeatedly visit the restaurant (having paid a monthly fee) and you will never get what they have on the menu or they always run out of food or if they ration your portions, you will vote with your feet. MWEB Uncapped is putting us on a major diet, their ISP model is clearly not sustainable (you will always have the moms&pops subsidizing some of the power users, but this is how you build your financial- / product-model).

In my case it was never expected to get near 400KB/sec sustained throughput, but it was certainly any expectation that certain protocols (HTTP/HTTPs, SFTP, SSH, telnet) would provide a workable/pleasant experience. Despite CPA, ASA and a ton of other legislations in place, the company at it's core has decided to ignore the problems reported by customers (a good ISP will attempt to solve every customer's problems) and clouds their problems with intransparency.

I suppose it would acceptable/understandable, if MWEB admits: "Hey all - we messed up, we underestimated the success of this product and we are forced to implement those policies from now on". It is however not understandable, that some users have a brilliant experience and many on this thread have not.

So MWEB, if you can man up and explain your current situation and how/when you are going to address these problems you will avoid massive churn from customers. Keeping silent, resetting accounts and whatever else you do in the background does not instill customer confidence and customer loyalty is diminishing with every day of your silence.

Shaping is understood, provided it is done consistently but still leaving the user with a workable product. Paying for uncapped and not being able to access the most basic services goes against what is advertised. I hope the MWEB support guys take this away to their management team, as your company's reputation is turning from a once well established ISP to a backyard operation. Your many competitors are currently enjoying your demise and you will have noticed a steady migration of accounts from your customer base. You spent tons of money in advertising to attract those customers and now show no explanation why your product has deteriorated and will pay a hefty fine for mismanaging your network and oversubscribing users (at least on the surface this appears to be the case for all the inconsistencies).
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Pr⊕phet said:
Can we pass on the eating and car analogies? They are getting old :erm:
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:D True. But they need to include the proper T&C and AUP clauses so that "Shaped Uncapped = Breakfast Buffet" :D

"Eat as much as you like breakfast: Please note that at this buffet, we have a limited supply of sausages, so there may be times when there will only be one or two sausages available; sometimes there won't be any sausages available. However, there will always be enough coffee, scones, eggs and bacon. If you want unlimited sausages too, please visit the executive buffet upstairs".
 
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Funny how when I download cached content from the Mweb news server (Which is supposed to get slightly more priority than international news) I get exactly the same speed than when downloading articles from overseas. :(
 
SabreWolfy said:
:D True. But they need to include the proper T&C and AUP clauses so that "Shaped Uncapped = Breakfast Buffet" :D

"Eat as much as you like breakfast: Please note that at this buffet, we have a limited supply of sausages, so there may be times when there will only be one or two sausages available; sometimes there won't be any sausages available. However, there will always be enough coffee, scones, eggs and bacon. If you want unlimited sausages too, please visit the executive buffet upstairs".
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Makes me think of those places where the plate is so large and food is hiding in it:

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Zord said:
Its obviously Mweb's problem. Its 8:18pm on a monday night and my download is going at 50-60kb/s on a 1megabit line. Are you telling me businesses are still going and that there isnt enough bandwidth to give me 100kb/s? This is unacceptable.

Whatever I give up, ill pay the extra money for the unshaped service from you guys. I cant deal with your dynamic shaping on the shaped product. Well done you're getting more money from me :(
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That'll teach them not to screw with us. Give them more money.

Dude. Just change ISPs.
 
why is mweb the only ISP with 1 calendar month to cancel. everyone else is like 5 days.

sigh.
 
gregmcc said:
Funny how when I download cached content from the Mweb news server (Which is supposed to get slightly more priority than international news) I get exactly the same speed than when downloading articles from overseas. :(
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Well right now im getting a massive high-speed of 5KBps so....ur still well off
 
Why must I change ISP's? Mweb has been really good to me, us, for a long time. Its only recently since they realised their mistake that they are changing stuff. It is obviously the wrong option for me. I am a hardcore gamer that needs a service that is preferably unshaped. With Mweb Uncapped Unshaped 1 megabit account which is R999 a month, I wont have to take this dynamic shaping that is happening on the shaped accounts that is counter-productive to what I use the internet for. I was previously on the 4 megabit Uncapped Shaped account @ R539 a month and due to telkom I cant get higher than a 1 megabit line but at the time when I got Mweb Uncapped they only had 384/512/4mb options, so I got the 4mb option because I didnt want 512 speeds. This means I only have to pay R460 more a month to get a totally unshaped service from them. It makes sense to me. I really dont mind paying for the better service as long as I get what I pay for. I will admit that what I was paying for previously before all the changes was too good to be true and I understand why Mweb are doing what they are with the cheaper shaped accounts. I am not happy that I got 0.0kb/s today and I hope they fix that because its really not acceptable. As a gamer who plays MMO's internationally this means I will save money on my proxy that I was using before since with Mweb Uncapped Unshaped I doubt I will need to *thumbs crossed*. Anyways, do what makes you feel happy.
 
11pm and videos stuttering... eish... going to be a long 10 days still.....

12am - blip.tv still stuttering.

*magic*

No wait, let me rather wait until 2AM then, i'm sure i'll be able to not have to buffer every 4 seconds then...
 
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I started downloading very large games from Steam and I'm getting pretty much max line speed the whole time (40KB/s on a 384kb/s line) I plan to keep it running 24/7. Since this is not P2P and I'm not bypassing any shaping protocols, not to mention it's coming from the MWEB JHB Steam server, am I gonna get complaints from MWEB about this? I'm referring to the "prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy" thing.
 
Soulcode said:
I started downloading very large games from Steam and I'm getting pretty much max line speed the whole time (40KB/s on a 384kb/s line) I plan to keep it running 24/7. Since this is not P2P and I'm not bypassing any shaping protocols, not to mention it's coming from the MWEB JHB Steam server, am I gonna get complaints from MWEB about this? I'm referring to the "prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy" thing.
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Good luck in getting a straight answer on this.
 
Soulcode said:
I started downloading very large games from Steam and I'm getting pretty much max line speed the whole time (40KB/s on a 384kb/s line) I plan to keep it running 24/7. Since this is not P2P and I'm not bypassing any shaping protocols, not to mention it's coming from the MWEB JHB Steam server, am I gonna get complaints from MWEB about this? I'm referring to the "prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy" thing.
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I thought the whole point of implementing dynamic shaping was so we wouldn't have to worry about our effect on other users as long as we don't try bypass the shaping protocols. If bandwidth is scarce and I'm downloading I get shaped to nothing (my nntp is pretty much dead for most of the day for this very reason). Based on my experience, there's no way you can maintain near line speed downloads (on a 4 meg line anyway) for prolonged periods (more than 4-8 hours) on MWeb without bypassing shaping protocols.
 
I had a great night last night, streamed GTV E3 highlights. watched some crappy Gamespot reviews, and watched some trailers. didnt try gaming though still a bit skeptical about that one... Plus my downloads on Jdownloader was like soaring at 400KB/s NIIIICCCE!
 
Wolfy said:
I had a great night last night, streamed GTV E3 highlights. watched some crappy Gamespot reviews, and watched some trailers. didnt try gaming though still a bit skeptical about that one... Plus my downloads on Jdownloader was like soaring at 400KB/s NIIIICCCE!
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Some people have little to no brains if you ask me.
 
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