MWEB Uncapped Subscribers Feedback

[TmanSA]

I also don't see how P2P shaping will have an effect on Fileserve and those downloads sites, they are all Http download sites.... something else is going on there...

 

[SabreWolfy]

I also don't see how P2P shaping will have an effect on Fileserve and those downloads sites, they are all Http download sites.... something else is going on there...

Some hosting sites are shaped, despite being HTTP traffic.

 

[MWEBHelp]

Will, I sent MWG a message yesterday and I would appreciate a proper response or I will be cancelling without notice and to hell with your legal dept. and MWebs Terms.

Let this be a public record.

Hi Freshy-ZN

I have replied to you private message.

Regards MWEB Guy

 

[TmanSA]

Indeed SabreWolfy

I do agree, but it is not being shaped its blocked. when I try and download something before 23h30 no go but low and behold after 23h30 its work, so they have a rule somewhere that blocks it... not cool i would say...

 

[Zord]

I really just dont understand this. I have a perfect connection for 2 hours and 40 minutes, then all of a sudden I am unable to play due to horrible lag spikes? How the hell is this happening? I consider myself quite knowledgable on matters concerning networking but this really has me stumped. Its been happening for almost 2 weeks now. Perfect for a few hours, then unplayable. It makes no sense. I am going crazy here. Please help me Mweb.

 

[MWEBHelp]

Hi, I'm sincerely hoping MWeb Guy can help us with this. At work we have been on Uncapped 1mb MWeb for a long time (it was originally 512 mbps but I'm told Telkom did away with that speed and MWeb altered their product to suit. Usually the service has been pretty consistent but since two weeks ago when we logged a fault with Telkom and it was supposedly fixed, we have been unable to get much of a connection at all. Plenty of sites won't load, banking is a disaster, emails won't download etc. Telkom now say we are too far from the exchange - more than 5 km - and therefore the attenuation is too high. Router stats are as follows:

connection speed: downstream 800 kbps upstream 480 kbps
Line attenuation: 63.5db down 31.5db up
Noise margin 11.9db down 8.0 db up

I know the information on this thread indicates that we are in a bad situation but WHY has it been working well for a few years (give or take the odd problem) and now suddenly we have no service at all. The telkom technie who came here said there is nothing wrong with the line, it's purely a distance problem, and maybe we should downgrade to 512 mbps - but Telkom and MWeb don't actually offer that any more!!! He changed the DSLAM port, that did absolutely nothing, the fault is still open at Telkom but I suspect the technicians are now ignoring us. BTW, we are using a Netgear N300 but none of us are very technical!

So, we are tearing our hair out, it is impossible to carry out our normal business in a "medical" practice and I have had to use a vodacom connection for emergencies. Telkom and MWeb are blaming each other and we can't get to the bottom of who's right and what can be done to restore a service that should be on all day!

My boss is adamant that we shouldn't have to downgrade to 384 kbps, if it worked 2 weeks ago, it should be fixable now!

Please help, advise, make suggestions. We are now desperate.
Tess

Hi Tess

I am not sure what I would be able to do to assist you with this as it appears to be a line related query.
Please DM me your MWEB details so that I can have a look into this.

Regards
MWEB Guy

 

[tess]

Hi Tess

I am not sure what I would be able to do to assist you with this as it appears to be a line related query.
Please DM me your MWEB details so that I can have a look into this.

Regards
MWEB Guy

Thanks, will do that from home.

 

[jeanres]

Torrents being blocked during the day now?

 

[Qrox]

Hi Qrox

MWEB Guy is in a training session right now - he should be back shortly. We do still offer trial accounts - please PM him your contact details and he will arrange this for you

Thank you very much. I've just sent a PM to him.

 

[MWEBHelp]

Thank you very much. I've just sent a PM to him.

I have just replied

 

[The Philosopher]

I can't seem to connect now.is the net down?

Sent through hyperspace from a galaxy far far away

 

[RPG_Fan]

Indeed SabreWolfy

I do agree, but it is not being shaped its blocked. when I try and download something before 23h30 no go but low and behold after 23h30 its work, so they have a rule somewhere that blocks it... not cool i would say...

Very true. I find that I cannot even connect or start any download through filesonic.

 

[jeanres]

Mweb Guy care to shed some light on my last post, about torrents being dead during the day

 

[TmanSA]

Not much we can do i suppose

 

[jeanres]

Not much we can do i suppose

same issue?

 

[Tweebeenvis]

Speed tests are 4mb spot on, and ping is 19 ms..... will see if I can get some WOW in tonight. Torrents at 10kbps....

 

[jeanres]

I wonder if this is breach of contract by blocking torrents? cancelation on the spot! Not even legal torrents are downloading

 

[KromozIII]

Hi All

I am new in this forum. Hi have been reading through all the posts about fileserve and Hotfile and even Filesonic. I also use these sites to download stuff, and yes I have also find that since the Seacom downtime one can only download after 11 at night. I just have a question for how long will this go on ? Will the be fixed once the Bandwidth upgrade has been implemented ? I would be nice to know I think it will also make most people much happier if the question can be answered, then at least we know....

I too would like a specific answer to this question. Asked on numerous occasions and not still not answered. I do not want to download Fileserve during the day, but I would like to set up the downloads way before 11.30pm, and let IDM switch itself on later. This has never been a problem until a week ago. Shape the actual download, and not THROTTLE the http address access to the download.

The fact that this is ALWAYS 11.30pm shows it is not dynamic shaping, but something that switches over at that time.

 

[TmanSA]

I don't know, all I know torrents not working, and sites like fileserve and sonic not working before 23h30....

 

[jeanres]

Thats complete rubbish, how can they call it uncapped / unlimited but certain protocals are blocked? shaping I can understand but blocking? I am going to call and hear if I can cancel with immediate effect