MWEB Uncapped Subscribers Feedback

[hammell]

I agree with @fgdt 's response lack of communication will lose the company many clients as I have the following provided FROM MWEB
Internet (on occassion in this case) and EMAIL
So how hard is it to send a mass email to all clients to their respective email addresses stating just the following and by all means use this as a template
and have it sent at least a week in advance cos hell there is planning which takes place when making upgrades

"
Kindly Note we will be performing (Activity) on (dd Month Year) at (time)
This (activity) will have the following effects:
(List effects time down,

All Systems are estimated to be fully functional by (date) at (time)
Any changes to the estimation of the above will be communicated

We do apologise for the inconvenience

(Responsible Party - ie. MWEB Technical Department)

Couldn't agree more with this - this is about simple honesty actually. I was a great fan of mweb, because they offering something no one else did. I get shaping, I really do - in fact I agree with it completely. What I can't stand is being told that nothing has changed, and that the problem is with the individual. We all know it's not, and I can't see the logic in blatantly lying to your customers. Put a notice up? When calls are logged explain the problem? Or even just say you don't know. But don't lie, and this is what mweb has been doing. Mweb - your PR team needs a lesson...

 

[Syphonx]

Again I can't browse servers in BFBC2, why is it so difficult to get mweb to look into this.

 

[XennoX]

@Mweb Guy, a few days on and still no progress has been made with regards to me being able to connect to that Teamspeak 3 server via Mweb. What's going on?

 

[MWEBHelp]

@Mweb Guy, a few days on and still no progress has been made with regards to me being able to connect to that Teamspeak 3 server via Mweb. What's going on?

Hi XennoX

I see this is still under investigation, I will follow up with and provide you with feedback.

Regards
MWEB Guy

 

[Dames]

Also unable to download the sample pic from filesonic. It wont even start...

 

[Will@MWEB]

Again I can't browse servers in BFBC2, why is it so difficult to get mweb to look into this.

Hi Nduimiso

I noticed this very briefly myself last weekend. It's the first time I've experienced it but the problem went away again quite quickly and I haven't seen an issue again. I have however just chatted to our gaming team about this and just to be on the safe side we are going to request details for the master servers from EA (in the same way that we have done for Steam authentication now) and make sure that the traffic to these servers has the correct assurance levels.

 

[TmanSA]

And to no surprise, fileserve still not working

 

[Tony76]

And to no surprise, fileserve still not working

It's because the network is under strain from email and surfing.

/sarcasm

 

[The Philosopher]

Anyone having problems connecting to adsl? In vredehoek /devils peak? Cape town? My line has been down for a day now. My modem is not syncing with the local exchange. I have logged a fault with them. Wonder how long they will take to fix it?

 

[cybershark]

Wow, getting a connection from fileserve...

 

[TmanSA]

Well well what do u know, before 22h30 and fileserve is working... well done MWEB

 

[Rouxenator]

Mweb, you need to fix this nonsense with Filesonic and do so quickly.

 

[mika1000]

And to no surprise, fileserve still not working

i think we can safely assume that uncapped internet is unsustainable. that what mweb asre telling us with all the filesharing services being blocked till 00.00 at night.

i really wish there would emerge an isp that can offer us REAL UNCAPPED internet, 24/7 and not only when they want....

is b******t!!!!

 

[mika1000]

It's because the network is under strain from email and surfing.

/sarcasm

+1000000

 

[TmanSA]

I am also happy to report that filesonic is also working.... not fast but it is working and that is wonderful know we can schedule our downloads way earlier..

 

[LabAnimal]

Things are dead as usual..... throttled and shaped ...dead! can't do my work as usual. *sigh*

 

[dudleygb]

Filesonic is dead for me. Even struggle downloading after 12AM. Get speeds of 20kB/s.
No real point of uncapped it we cannot download anything.

ya exactly, come on now , its friday 18:45, can you numbnuts switch the litle switch so I can download something , freek!!!!

 

[dudleygb]

It's because the network is under strain from email and surfing.

/sarcasm

lol, like I said.....mwebs for high usage clients like pensioners sending their once a week email and checking where to buy dentures....more than that I'm afraid you guys are barking up the wrong line....

 

[mika1000]

lol, like I said.....mwebs for high usage clients like pensioners sending their once a week email and checking where to buy dentures....more than that I'm afraid you guys are barking up the wrong line....

lmfao... lol...

 

[Syphonx]

Hi Nduimiso

I noticed this very briefly myself last weekend. It's the first time I've experienced it but the problem went away again quite quickly and I haven't seen an issue again. I have however just chatted to our gaming team about this and just to be on the safe side we are going to request details for the master servers from EA (in the same way that we have done for Steam authentication now) and make sure that the traffic to these servers has the correct assurance levels.

thank you, how long does this take to complete? a couple of hours?