MWEB Uncapped Subscribers Feedback

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absk300 said:
MWEB is full of Sh*t. this is not the first weekend they pull this "supposed" seacom problem. If this continues, i will also look else where
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Haha yeah. On the weekends when the demand is supposed to be lower and everyone wants to actually make USE of their uncapped lines with shaping relaxed, then there's the weekly Seacom "outage" :(

MWeb needs to ensure that their shaping on the normal Connect accounts is not so heavy that people may as well not have uncapped lines.
 
Well I have just successfully connected one of my available Axxess accounts which shudders at the mere mention of a SEACOM outage. It granted me full speed on a torrent which was non-functional on Mweb's account, in fact at one point it had more speed than my Mweb account on it's best day.

What does Mweb Ops or whatever say to this one ??
 
SabreWolfy said:
Haha yeah. On the weekends when the demand is supposed to be lower and everyone wants to actually make USE of their uncapped lines with shaping relaxed, then there's the weekly Seacom "outage" :(

MWeb needs to ensure that their shaping on the normal Connect accounts is not so heavy that people may as well not have uncapped lines.
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Where were you last weekend when the torrents were going full speed? :confused:
 
No problems on my side, 259.09 GB so far this month, MWEB is by far my first choice. (and I only use my connection after hours and on weekends)
 
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bradz said:
No problems on my side, 259.09 GB so far this month, MWEB is by far my first choice. (and I only use my connection after hours and on weekends)
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from where are you downloading? what speeds are you getting atm? my speeds are almost dead! rapidshare and news server!
 
marine1 said:
Wow, so you are saying that all front line staff know nothing? :rolleyes: It was a 30 minute or 40 minute call and he was speaking to his managers or supervisors about it. You were not involved in the call so why not keep your opinion to yourself?
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If you had actually read what I said, it would help. I said that front-line support are for simple queries and don't know the details of what goes down behind the scenes. That you can't wrap your head around this is not my problem. I also suggested that maybe they WERE tweaking their QoS due to the crisis they are currently experiencing. Which would place what you were saying in a more logical (and useful) context.

marine1 said:
Funny that MWEB is the ONLY one on Seacom having this problem.
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Uh, it's very possible that this could happen... any number of issues could hit between M-Web and the SEACOM cable that could have an effect on their performance, this could include the backhaul they likely purchased via Neotel, etc. additionally it depends on what backup plans they have. As has been established before, M-Web has some backup bandwidth via another link (likely SAT-3), though this is far from enough to deal with their DSL requirements. Axxess for example uses IS as their provider for uncapped ADSL, IS, as we know, has multiple backup routes (despite the IS-based uncapped service being significantly worse performing than M-Web - except for now that is), so they tend to not be as affected.

marine1 said:
Now you know how much I know as well? Are you psychic?
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Please, you seem to lack even the basic understanding of how an ISP/large-scale network functions, pretty unfortunate for someone who's spent almost 4 years of their life commenting on this forum.

marine1 said:
Tell me do you work for Mweb? Why is it that Mweb are the ONLY ones having this issue? Please enlighten me as I clearly dont understand what is going on :rolleyes:
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Nope, but I used to work for Web Africa. Let me drop some knowledge on you:

1) Of the multiple ISP's you're likely comparing M-Web against when referring to them being the "ONLY" one, 99% of them are likely providing IS uncapped accounts.
2) That means that actually there are only 2 ISP's we're really talking about here, M-Web and IS.
3) IS has likely got more redundancy than M-Web and their network is also far more established than M-Web's is, having being in the "own network provisioning" game for years and years (lets forget about IS performance right now). IS also has more experience running their own network(s).
4) Running a network (and making sure redundancy and contingency plans work) at the size of an ISP is not easy. I would argue that IS is better equipped for that at the moment.
5) IS *might* in fact be experiencing issues via SEACOM as well, *however* since they have better backup plans, have more ways to route the data out. Since their ADSL tends to be pretty crummy anyway, it's likely users don't really notice. Therefore the RELATIVE performance dip is more pronounced with M-Web.

No-one is lying to you... to even assume that is psychotic. It's definitely tin-foil hat territory. Do I trust M-Web implicitly, hell no, but since they have a terms of service that states they can change their QoS when they want, WHY ON EARTH would they resort to lying that it's a SEACOM problem when they can just come out and say "hey, we're changing our QoS" and point to their ToS when people complain? Again, it makes no sense.
 
supersunbird said:
Where were you last weekend when the torrents were going full speed? :confused:
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I was simply commenting on the fact that outages seem to happen over weekends, not meaning every weekend. I certainly haven't checked back over every outage and every weekend to confirm if this is actually the case :) I've experienced, for the first time on MWeb, a few websites timing out this weekend (but that could just as easily be a problem on the actual site, not MWeb/Seacom); HTTP downloads are going fine though. I'm happy with MWeb.
 
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6kbps download on torrents on a sunday?? on a 4mbps line!!!

what the hell is going on???:mad:
 
Took me 4 minutes to access the FNB website then timeout yesterday, torrents were still great. Today: Had a spike in torrent speed up to 24KB/s total download at 3AM and it's been running at around 2KB/s MAX since. I check the trackers and it states that "The connection to the tracker is being actively blocked" for PirateBay and OpenBittorrent. Can't open Rapidshare site, can't open piratebay, can't open openbittorrent.

Sigh... That's all I can say.
 
Yip, 10kb for me too. 1.3 gigs downloaded since Friday morning till now.
Personally, i think its a disgrace! Every other one of my DSL Accounts run FULL LINE speed.

This is K@K!
 
Can confirm, 9KB/s on RS. Shaped site I know but hotdamn people, getting 2% of your line capacity?!?!?!?!?
 
Tharaxis said:
If you had actually read what I said, it would help. I said that front-line support are for simple queries and don't know the details of what goes down behind the scenes. That you can't wrap your head around this is not my problem. I also suggested that maybe they WERE tweaking their QoS due to the crisis they are currently experiencing. Which would place what you were saying in a more logical (and useful) context.
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If you bothered to read my post you would understand and not make more of an idiot of yourself. Thats the problem with "know it all" people.
The support person was speaking to a senior level supervisor / manager at the time. :rolleyes:

Tharaxis said:
Uh, it's very possible that this could happen... any number of issues could hit between M-Web and the SEACOM cable that could have an effect on their performance, this could include the backhaul they likely purchased via Neotel, etc. additionally it depends on what backup plans they have. As has been established before, M-Web has some backup bandwidth via another link (likely SAT-3), though this is far from enough to deal with their DSL requirements. Axxess for example uses IS as their provider for uncapped ADSL, IS, as we know, has multiple backup routes (despite the IS-based uncapped service being significantly worse performing than M-Web - except for now that is), so they tend to not be as affected.
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Again, if you bothered to read, MWEB said it was them tweaking the system, tweaking shaping rules. Why would they lie about that when clearly it puts them in a bad light?

Tharaxis said:
Please, you seem to lack even the basic understanding of how an ISP/large-scale network functions, pretty unfortunate for someone who's spent almost 4 years of their life commenting on this forum.
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Says he who has posted a whole 200 odd posts in 7 years? I dont need to understand the inner workings of an ISP, get that into your thick skull. I pay for a service - I DEMAND what I pay for. When I have an issue, that is what tech support is there for :rolleyes: My god

Tharaxis said:
Nope, but I used to work for Web Africa. Let me drop some knowledge on you:
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And there you have it, probably on the support call centre? Right?
Tharaxis said:
1) Of the multiple ISP's you're likely comparing M-Web against when referring to them being the "ONLY" one, 99% of them are likely providing IS uncapped accounts.
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Really?
Tharaxis said:
2) That means that actually there are only 2 ISP's we're really talking about here, M-Web and IS.
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You dont say.
Tharaxis said:
No-one is lying to you... to even assume that is psychotic. It's definitely tin-foil hat territory. Do I trust M-Web implicitly, hell no, but since they have a terms of service that states they can change their QoS when they want, WHY ON EARTH would they resort to lying that it's a SEACOM problem when they can just come out and say "hey, we're changing our QoS" and point to their ToS when people complain? Again, it makes no sense.
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So then based on what you are saying, that Seacom is the reason, then by your own stupid admission, Mweb lied to me on the phone. Do you know what the definition of a lie is?

Anyway /I am done arguing with you, I was told something and clearly someone is LYING !!
 
".it is an isolated problem on one of our Seacom links. We are waiting for new hardware in London to resolve the problem."

Rudi (CEO MWEB)
 
Tanya35 said:
".it is an isolated problem on one of our Seacom links. We are waiting for new hardware in London to resolve the problem."

Rudi (CEO MWEB)
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In a nutshell MWEB guys, just blame Mount Eyjafjallajokull. As soon as she stops erupting, you okes stand a chance to be a part of our happy online community. ;)
 
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