MWEB Uncapped Subscribers Feedback

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Some feedback about my connection.

1. I checked and rechecked my hardware and router; redid the wiring and connection to phone wall socket. Still no difference.
2. Called Telkom--and my line went dead in the middle of reporting to the Consultant--after waiting on the line to get through for more than 45 mins.
3. I then drove to my local exchange (copper to fibre-booth) and lo and behold, those idots from Telkom were working on the box!
4. Those idiots disconnected me, my analogue line and all.

I am now back at home and those guys have gone--so it seems they may have fixed the problem.

Anyway, I wish to thank Will@MWEB for being helpful and asking me to check all paths from my phone to local exchange.

S
 
MWEB 384kbps UnCapped

Constantia Park, Pretoria

Syncing @ 512000 / 256000

Tracing route to www.mweb.co.za [196.2.63.110]
PHP: 
1    <1 ms    <1 ms    <1 ms  home.gateway
  2     4 ms     5 ms     4 ms  dsl.mweb.co.za
  3     4 ms     4 ms     4 ms  tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.169.134]
  4     4 ms     4 ms     4 ms  196.22.189.28
  5     8 ms     6 ms    11 ms  196.22.169.90
  6     8 ms     7 ms     7 ms  196.41.144.36
  7     7 ms     7 ms     7 ms  www.mweb.co.za [196.2.63.110]
Trace complete.

Tracing route to www.l.google.com [64.233.179.104]
over a maximum of 30 hops:
PHP: 
  2    12 ms    13 ms     7 ms  dsl.mweb.co.za
  3     *        *        5 ms  tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.169.146]
  4     5 ms     7 ms     5 ms  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
  5    27 ms    21 ms    22 ms  tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
  6    21 ms    23 ms    18 ms  tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]
  7   227 ms   112 ms    76 ms  pos-0-0-0-0.lon-1.mweb.co.za [196.22.163.230]
  8    80 ms   103 ms   216 ms  195.66.224.125
  9     *      227 ms   180 ms  64.233.175.25
 10   252 ms   190 ms   182 ms  72.14.232.95
 11   274 ms   195 ms   228 ms  64.233.174.41
 12   171 ms    88 ms   176 ms  64.233.174.33
 13   111 ms   138 ms   110 ms  64.233.174.107
 14    92 ms   102 ms    96 ms  cpt01s01-in-f104.1e100.net [64.233.179.104]
Trace complete.

Tracing route to www.speedtest.net [69.17.117.207]
over a maximum of 30 hops:

PHP: 
  1     1 ms    <1 ms    <1 ms  home.gateway
  2     4 ms     3 ms     4 ms  dsl.mweb.co.za
  3     3 ms     4 ms     5 ms  tengig-0-0-0-104.vic-ipc-2.mweb.co.za [196.22.163.218]
  4     8 ms     7 ms     7 ms  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
  5    15 ms    14 ms    12 ms  tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
  6    10 ms    10 ms     8 ms  tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]
  7   157 ms   193 ms   238 ms  pos-0-0-0-0.lon-1.mweb.co.za [196.22.163.230]
  8   138 ms   100 ms   104 ms  79.141.38.37.available.above.net [79.141.38.37]
  9    97 ms   144 ms   134 ms  so-0-1-0.mpr1.dca2.us.above.net [64.125.27.57]
 10   165 ms    86 ms   119 ms  xe-1-3-0.cr1.dca2.us.above.net [64.125.29.21]
 11   107 ms   257 ms   160 ms  xe-1-0-0.cr2.dca2.us.above.net [64.125.28.250]
 12   117 ms   253 ms   121 ms  xe-2-2-0.cr2.lga5.us.above.net [64.125.26.106]
 13   147 ms   244 ms   127 ms  xe-0-2-0.cr2.ord2.us.above.net [64.125.27.33]
 14   149 ms   155 ms   161 ms  xe-1-1-0.mpr2.sea1.us.above.net [64.125.31.1]
 15   122 ms   196 ms   315 ms  209.249.11.189.available.above.net [209.249.11.189]
 16   258 ms   187 ms   153 ms  152.ge-1-3-0.sr2.sea5.speakeasy.net [69.17.82.54]
 17   251 ms   217 ms   601 ms  www.ookla.com [69.17.117.207]

Trace complete.

949206751.png

949229734.png


Tracing route to www.vodacom.co.za [41.1.224.101]
over a maximum of 30 hops:

PHP: 
  1    <1 ms    <1 ms    <1 ms  home.gateway
  2     7 ms     7 ms    13 ms  dsl.mweb.co.za
  3    55 ms    48 ms    63 ms  tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.169.134]
  4    18 ms    11 ms    13 ms  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
  5    17 ms    11 ms    21 ms  tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
  6    16 ms    23 ms    13 ms  rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.8.249]
  7    47 ms    76 ms    34 ms  196.43.39.22
  8    47 ms   101 ms   119 ms  vodacom-gw.telkom-ipnet.co.za [196.25.253.110]
  9    18 ms    28 ms    21 ms  41.0.0.23
 10     6 ms    16 ms     4 ms  41.0.4.2
 11    31 ms    31 ms    72 ms  vc-196-207-44-133.3g.vodacom.co.za [196.207.44.133]
 12    14 ms    17 ms    73 ms  10.113.222.133
 13    13 ms     8 ms    24 ms  10.113.222.134
 14     8 ms    17 ms     9 ms  10.113.222.178
 15    45 ms    12 ms    12 ms  41.1.224.101

Trace complete.

:D All Seems well again
 
Smiley_lauf said:
Some feedback about my connection.

1. I checked and rechecked my hardware and router; redid the wiring and connection to phone wall socket. Still no difference.
2. Called Telkom--and my line went dead in the middle of reporting to the Consultant--after waiting on the line to get through for more than 45 mins.
3. I then drove to my local exchange (copper to fibre-booth) and lo and behold, those idots from Telkom were working on the box!
4. Those idiots disconnected me, my analogue line and all.

I am now back at home and those guys have gone--so it seems they may have fixed the problem.

Anyway, I wish to thank Will@MWEB for being helpful and asking me to check all paths from my phone to local exchange.

S
Click to expand...

LMAO @ you driving to the actual exchange!
 
Smiley_lauf said:
Some feedback about my connection.

1. I checked and rechecked my hardware and router; redid the wiring and connection to phone wall socket. Still no difference.
2. Called Telkom--and my line went dead in the middle of reporting to the Consultant--after waiting on the line to get through for more than 45 mins.
3. I then drove to my local exchange (copper to fibre-booth) and lo and behold, those idots from Telkom were working on the box!
4. Those idiots disconnected me, my analogue line and all.

I am now back at home and those guys have gone--so it seems they may have fixed the problem.

Anyway, I wish to thank Will@MWEB for being helpful and asking me to check all paths from my phone to local exchange.

S
Click to expand...

Definately lol @ the driving to exchange :p

Are you still getting high latency to your router though on the first hop?
 
It seems to have resolved the problem.
traceroute to www.mweb.co.za (196.2.63.110), 30 hops max, 60 byte packets
1 192.168.0.1 (192.168.0.1) 1.313 ms 1.866 ms 2.901 ms
2 41-132-4-1.dsl.mweb.co.za (41.132.4.1) 19.147 ms 21.494 ms 24.194 ms
3 tengig-0-0-0-100.vic-ipc-2.mweb.co.za (196.22.163.206) 36.515 ms 39.620 ms 41.593 ms
4 196.22.189.28 (196.22.189.28) 44.588 ms 47.844 ms 52.063 ms
5 196.22.169.90 (196.22.169.90) 73.145 ms 75.506 ms 77.932 ms
6 196.41.144.36 (196.41.144.36) 79.964 ms 324.190 ms 49.309 ms
7 * * *
Click to expand...
 
Aaaahhh, my Mweb connection is so slow... however it's not Mweb's fault as I get full line speed (depending on what I'm doing), it's Telkom's for making 4mb so expensive. News server downloads on the weekend though running at 34KB/s whereas at night during the week it runs at 52...
 
Smiley_lauf said:
It seems to have resolved the problem.
Click to expand...

Telkom wouldn't have solved that issue as the first hop is directly your pc to the router itself but a good reset or fiddling with cables definately might have. If you ever get it again ( the >1ms to router bit ) I'd suggest changing the cable from your router to your pc depending on how you connect.
 
I seem to be having very slow FTP speeds lately. I used to get full speed on my 4mb uncapped. Now it barely goes passed 150KB/s, I think ftp is being shaped. Http I seem to be getting full speed, but not ftp. Please can MWEB Operations look into this.
 
um guys. I need a bit of help here. Kaspersky did the update thing and then my internet died? Anyone else have this issue? Just stays on 'connecting through wan miniport pppoe? Someone? :(
 
Smiley_lauf said:
Some feedback about my connection.

1. I checked and rechecked my hardware and router; redid the wiring and connection to phone wall socket. Still no difference.
2. Called Telkom--and my line went dead in the middle of reporting to the Consultant--after waiting on the line to get through for more than 45 mins.
3. I then drove to my local exchange (copper to fibre-booth) and lo and behold, those idots from Telkom were working on the box!
4. Those idiots disconnected me, my analogue line and all.

I am now back at home and those guys have gone--so it seems they may have fixed the problem.

Anyway, I wish to thank Will@MWEB for being helpful and asking me to check all paths from my phone to local exchange.

S
Click to expand...

My pleasure Smiley glad you were able to get it sorted out :)
 
Dear Mweb.

Half our BC2 clan has 200 plus pings tonight. Everyone who is on mweb. We cannot play our BC2 league match with these kind of pings. Some of our opponents have the same problem. Personally, my ping is fine, but then I route my BC2 traffic through webafrica and let most of the rest go through mweb.

We are going to cancel our match tonight. Please fix your network or stop shaping our gaming protocol, especially since it's only local traffic we are doing.
 
Anyone else getting high pings?

Code: 
  2    17 ms    15 ms    16 ms  41-132-48-1.dsl.mweb.co.za [41.132.48.1]
  3   203 ms   210 ms   205 ms  tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.2
9.146]
  4   193 ms   201 ms   209 ms  vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]

Tracing to the IS server
 
After completing 8 hours of uni work, i was so keen on playing online games, and plop 200 ping to local servers.

fml
 
pmurgs said:
Dear Mweb.

Half our BC2 clan has 200 plus pings tonight. Everyone who is on mweb. We cannot play our BC2 league match with these kind of pings. Some of our opponents have the same problem. Personally, my ping is fine, but then I route my BC2 traffic through webafrica and let most of the rest go through mweb.

We are going to cancel our match tonight. Please fix your network or stop shaping our gaming protocol, especially since it's only local traffic we are doing.
Click to expand...

Hi pmurgs

We definitely aren't shaping any BC2 traffic, the latency on the link in question climbed yesterday morning as well.
I raised it with our networks team and they were able to make some adjustments to reduce this. I will discuss this with them tomorrow morning and see what can be done about this.
 
Why does google buffer on a sunday night?

Enjoying the uncapped but WTF is google not working? I download the file which is faster and uses more bandwidth hahaha how idiotic is that i am putting more strain on the network by downloading it :D
 
Also getting unusually high latency on local and international servers. This randomly happens in some early afternoons during the week but I've never experienced it at this time of night before.
 
Will@MWEB said:
Hi pmurgs

We definitely aren't shaping any BC2 traffic, the latency on the link in question climbed yesterday morning as well.
I raised it with our networks team and they were able to make some adjustments to reduce this. I will discuss this with them tomorrow morning and see what can be done about this.
Click to expand...

I can confirm this as well, very high pings to the game servers and one of our members couldn't play either tonight.
 
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